Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Bohn,
Sam Dewitt,
Qwame Jackson,
Stephanie Lang,
Russell Owen,
Jack Salzman
My Review of Lake Norman Chrysler Jeep Dodge Ram:
Mr. Salzman I just wanted to send you a note to express my overwhelming gratitude for your efforts in making a new vehicle a reality for me. I had doubts that I could actually finance a new car because of some unfortunate events in my past that ruined my credit. I was told that it was you that made it happen. Not only did you allow me to have a new vehicle as opposed to a used one, you have also given me the opportunity to rebuild good credit and for this I will forever be in your debt.
Also, I have to give the credit to Mike Bohn. Although we met under terrible circumstances, I was so glad I could help him and he has helped me tremendously! You have a very fine salesman as well as a fine young man. He delivered unequaled, superior customer service to me and I can tell that is his norm for any customer he encounters. As a matter of fact, everyone I have dealt with in your dealership has been exceptional. It is obvious that excellent customer service is paramount at Lake Norman Chrysler. I would like to see Mike and yourself receive special recognition for the exceptionally good, happy experience exclusively due to both of you.
Again, I cannot possibly express in writing what you and Mike have done for me. Just rest assured that I will refer everyone I know to you for a car purchase-because of your unequaled customer service. Being in a very customer service driven company as well, I think that makes my hyper-vigilant to such. We strive for the same customer service excellence. When I witnessed 2 different employees today as I was having my vehicle washed singing happily, I said to myself, there is exceptional management here. Thank you again.
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