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Jacob Buckman
Jacob Buckman at Front Royal Buick GMC
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Jacob Buckman

Sales Consultant

Front Royal Buick GMC

9015 Winchester Rd
Front Royal, VA 22630

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4.9
18 Reviews
4.9

18 Reviews

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18 Reviews of Jacob Buckman

February 06, 2024

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Employee Rating

The good: low pressure and friendly dealership. The bad: low attention to detail and missed several things on my vehicle. Needed to take back for correction and obtain a loaner. Expect full attenti More

by wfn
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach White, Heather Hedrick

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Feb 07, 2024

Front Royal Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Front Royal Buick GMC Team

February 02, 2024

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Bought 2 vehicles at Front Royal Buick GMC, and continue to use their service department. Excellent and friendly services. More

by rangeruner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendra Hupman, Zach White, Jason Franceschi, Deaven Smoot, Heather Hedrick, Michael Robertson III , Lawson Aschenbach, Reagan Grove, Jared Pence

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Feb 05, 2024

Front Royal Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Front Royal Buick GMC Team

January 29, 2024

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Very pleasant. Done in a timely manner. Great service. Although car smelled a little funny while getting in More

by slmattsmom
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Franceschi

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Feb 01, 2024

Front Royal Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Front Royal Buick GMC Team

December 04, 2023

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Employee Rating

Great customer service and environment. I waited for my vehicle to be serviced and was able to observe interact with other customers as well. More

by karenevans67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Franceschi

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Dec 05, 2023

Front Royal Buick GMC responded

Karen, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Front Royal Buick GMC Team

December 04, 2023

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It was a quick and painless buying experience. Heather took care of me and I got a decent deal . Thank you . More

by poachr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kendra Hupman, Deaven Smoot, Heather Hedrick, Michael Robertson III , Lawson Aschenbach, Reagan Grove, Mary Ryan, Greg Steadman

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Dec 05, 2023

Front Royal Buick GMC responded

Thank you for taking the time to share with us! The goal of the Front Royal Buick GMC team is to ensure a painless and enjoyable purchasing process for each of our customers. Please remember that we're always here to assist you with any future auto needs! Sincerely, The Front Royal Buick GMC Team

November 21, 2023

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I had a great experience as always. They took care of my vehicle. The staff was very professional. More

by rmoats8621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Franceschi, Jeanette Miller

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Nov 22, 2023

Front Royal Buick GMC responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Front Royal Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Front Royal Buick GMC Team

August 03, 2023

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Knowledgeable team that was polite and friendly. They went above and beyond to make sure that they met our needs. More

by hollowell2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Deaven Smoot, Derrick Evans , Carla Heavener

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Aug 04, 2023

Front Royal Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Front Royal Buick GMC Team

May 28, 2023

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Employee Rating

Great place to buy, friendly and knowledgeable staff. Got me great financing and delivered vehical to me. More

by keith
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 31, 2023

Front Royal Buick GMC responded

Thank you for reaching out, Keith! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Front Royal Buick GMC Team

March 27, 2023

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Employee Rating

In for a routine Oil change and service dept. was very prompt and got me in and out in less than hour. Jason is the man!! More

by ed.white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Copenhaver, Zach White, Josh Coumes, Jason Franceschi

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Mar 29, 2023

Front Royal Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Front Royal Buick GMC Team

March 18, 2023

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Employee Rating

This dealership is awesome, customer service is a major strength. I’ll recommend to anyone that ask. I would definitely recommend this dealership to family and friends. More

by morgan11507
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Zach White

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Mar 21, 2023

Front Royal Buick GMC responded

Morgan, we cannot thank you enough for your wonderful review of Front Royal Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Front Royal Buick GMC Team

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