Jake Degenhardt | Page 3

I had a great experience at Lou Fusz Kia, they answered all my questions and were very patient with me all my questions and were very patient with me More

by bginelle Verified Customer Verified Customer

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Kirstie is friendly and knowledgeable. She made the entire process of buying a new vehicle from the test drive to the feature walk-through enjoyable and exciting. She made the entire process of buying a new vehicle from the test drive to the feature walk-through enjoyable and exciting. More

by cioffibg Verified Customer Verified Customer

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I would like to give a word of caution to anyone that might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warr might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warranty is through a company by the name of Vehicle One, which is apparently no longer offered at Lou Fusz. When thinking of future issues with this vehicle and the luck I usually have, I decided to purchase the premium warranty package that covers pretty much everything. Fast forward to current day. I am having problems with my backup camera not functioning. I spent roughly 2.5 hours at a much closer dealership having the diagnostics ran to determine the exact problem. Then service advisor came to tell me that my warranty does not cover this part. I was very confused at this point since I was holding the paper that was printed off and handed to me by the finance guy at Lou Fusz. This paperwork that explains all of the details of my warranty and all of the boxes that were agreed upon and signed off on at the time of purchase. I gave al of the paperwork I had to the service advisor and he then called Vehicle One once more just to verify all of the details were correct, and there was no miscommunication. That is when we learned that the contract for my warranty that I was handed and have had in my glovebox from the time I pulled off of the lot, did not match what Vehicle One had in their system. From my last phone call with the Sales manager, he told me I should call Vehicle One myself to see if the warranty info they have magically changes depending who calls. I recommended that I could call and he could conference in to hear exactly what they say for himself. He just said "I am too busy for that". Now. I am not really sure what exactly happened in this situation, but this seems a little weird to me. Sorry for the rant. I just felt like this needed to be out there for people to keep in mind. More

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He was fast and has lots of patience with me and my choice of car. He showed that he cares and he help me get my dream car Kia soul before the new Year begun 🎊 choice of car. He showed that he cares and he help me get my dream car Kia soul before the new Year begun 🎊 More

by Cathy12 Verified Customer Verified Customer

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We visited a few other Kias before coming here and none compared! There was excellent experience at this dealership! Adam is the best! compared! There was excellent experience at this dealership! Adam is the best! More

by rw522 Verified Customer Verified Customer

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This was our first dealing with this dealership. Everyone was so kind. Our salesman, Ryan Humphrey, was fantastic. Everyone was so kind. Our salesman, Ryan Humphrey, was fantastic. More

by amberlynn_78 Verified Customer Verified Customer

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This was the was the easiest car buying experience I’ve ever had. The sales man was awesome and didn’t try to pressure me into things I didn’t want. I would definitely buy from this dealership again! ever had. The sales man was awesome and didn’t try to pressure me into things I didn’t want. I would definitely buy from this dealership again! More

by Martin litton Verified Customer Verified Customer

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Kirstie was a delight to work with; very knowledgeable about the vehicles we were interested in. She was just what we needed after a couple of bad experiences with other dealers. about the vehicles we were interested in. She was just what we needed after a couple of bad experiences with other dealers. More

by mameb48 Verified Customer Verified Customer

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Great service received and courteous people to work with in the service department and dealership. in the service department and dealership. More

by kaependleton Verified Customer Verified Customer

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very kind, let us drive around, made us feel comfortable and overall a good experience. and overall a good experience. More

by hukshin Verified Customer Verified Customer

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