My Review Of Herb Chambers Infiniti of Westborough:
I purchased an SUV from Sunny about a year ago and recently got in an accident that totaled my truck. Safety wise, I could not have asked for more from my JX35, After some thought on perhaps "starting new" with a different brand car, I came to the decision that "I loved my JX35 before the accident and I still love it, even after the accident!" I went back to Herb Chambers Infiniti of Westborough to find my truck. Sunny was not there the day we went in, but John C. came right over to greet us. A nice, familiar face, John helped my sister buy an Infiniti a few years prior. John got right down to business with James B, in getting us in to another JX35 and went above and beyond in customer service! I'm never one to boast about customer service because in this day and age, it's a dying service. James B, dealt with Infiniti Corporation directly and quickly, in order to resolve any issues we had, regarding the accident. John C. made the overall purchase a painless act and Sunny made picking up my car (because of time frames, being in a rental, kids etc.) a snap and a pleasure. I never write reviews but I write this one with a happy heart and an honest smile. James, John and Sunny truly came through in helping me through a difficult time and situation. They've humbled me in proving to me that their customers really are their first priorities! I cannot thank them enough for all the dedication and help they've bestowed upon me, all I can do is write a review, spread the word and continue buying my vehicles from them!
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Herb Chambers Infiniti of WestboroughAdded:
9/17/2013 1:41:09 PM
Thank you for this fantastic review and for taking the time to share your experience with Sunny & John here at Herb Chambers Infiniti of Westborough. I'm so pleased we were able to provide you with such a pleasant and smooth experience with your 2nd Infiniti JX35. I will be sure to pass along your kind sentiments to John & Sunny as I know they will appreciate your great recommendation. We value your business and look forward to serving your family’s automotive needs for many more years to come!
James A. Bulger
Herb Chambers Infiniti of Westborough