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James Daus
James Daus at Al Hendrickson Toyota
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James Daus | Page 2

Parts Manager

Al Hendrickson Toyota

5201 W Sample Rd
Coconut Creek, FL 33073

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4.3
68 Reviews
4.3

68 Reviews

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68 Reviews of James Daus

June 15, 2023

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Employee Rating

Car wasn’t ready even after I purchased and gave them 3 days to fix check engine light. Have to go to Mercedes dealership for help More

by SURGICALGENT_PHIL
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Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Gary Cann

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Jun 25, 2023

Al Hendrickson Toyota responded

I apologize for any inconvenience you experienced working with our team. We strive to provide an efficient vehicle service, so it's quite disappointing to note that we missed the mark here. While I can't change the past, I would still like the opportunity to discuss your experience further and hopefully gain insight into any other ways we can improve our business going forward. If you're available, please reach out to the number I've provided below. I thank you for your time and hope to speak with you soon. Thank you, Norman Frantz - Service Manager 954-545-6931

May 28, 2023

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Employee Rating

Great service always easy to Get in and out without any issues and not overly priced More

by BRII0220
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, Courtney Gayle, Wesley Bonito, Zeke Howes , Dexter Marshall

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May 31, 2023

Al Hendrickson Toyota responded

Thanks for the 5-star review! We're proud to have consistently provided you with an efficient and fair vehicle service at Al Hendrickson Toyota. We appreciate your business and hope to see you again!

April 15, 2023

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You sold me a 2019 DODGE GRAND CARAVAN DEFECTED ! After not even SIX MONTHS my transmission has GONE ! Your ESTIMATE is $ 6649.46 !!! Shame on you. More

by SAVERIO MACALUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erik Coxwell, HENRY DELGADO, Courtney Gayle, Wesley Bonito, Zeke Howes, Wesner Larose , Brecheneve B, Gary Cann, Denise R

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Apr 27, 2023

Al Hendrickson Toyota responded

Saverio, we're very sorry to hear that you're experiencing trouble with your vehicle. We take pride in delivering top-quality cars to our customers, so it is disappointing to read about your experience. We would like to help resolve the issue as soon as possible. Please give me a call so we can discuss this together. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 27, 2023

SAVERIO MACALUSO responded

my name is Saverio Macaluso on 10/10/22 You sold me a DODGE GRAND CARAVAN (VIN NR 2C4RDGEKR760605) “DEFECTIVE”, for which I returned it to service yesterday, Mr. Fabio Acerra (chief mechanic) and Mr. Henry Delgado are aware of this. The vehicle was left in front of the service and I have already contacted the bank in the capital that I have now stopped owning and I will NOT continue with any installment payment. Take back the faulty machine you sold me and see what to do with it... I am no longer responsible for it and HOLD NO RESPONSIBILITY. Shame on you!

Apr 27, 2023

SAVERIO MACALUSO responded

$ 6649.46 ‼️‼️‼️ ( after SIX MONTHS ‼️) SHAME ON YOU ❗️

May 15, 2023

Al Hendrickson Toyota responded

Mr. Macaluso, We apologize that you are experiencing mechanical problems with your vehicle. You should come into the dealership and sit down with one of our Used Car Managers. If you would like to set up an appointment, please contact me at your convenience. Thank you, Jessica Fernandez- Assistant to Chairman & CEO- 954-545-6931

May 15, 2023

SAVERIO MACALUSO responded

Too late you have NO PROFESSIONALISM.

April 09, 2023

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Employee Rating

My car is always completed on time and done right the 1st time. And my service advisor Klaus is great! More

by canes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz , Dexter Marshall, Klaus Cobb

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Apr 18, 2023

Al Hendrickson Toyota responded

It was our pleasure to complete your vehicle's service! Klaus and the Al Hendrickson Toyota team thank you for your business and wish you safe travels down the road!

March 26, 2023

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Thank you yet again for great service and fast work and fixing my scions issue !!! More

by BRII0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz, Courtney Gayle, Wesley Bonito

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Mar 27, 2023

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

March 01, 2023

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Klaus one more time surprise with his care and kind. Great service and fast! High recommends. More

by MEGLANDIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2023

Al Hendrickson Toyota responded

Your recommendation means a lot to us! Thank you for trusting Klaus and the team to take such great care of you. See you next time at Al Hendrickson Toyota!

February 05, 2023

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Treatment at Al Hendrickson Toyota is above a beyond. The staffs were knowledgeable, fun to be around while waiting and very kind. I did not have an appointment, they were still able to accommodate m More

by EMMANUEL DORSAINVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Chris Kulazidis, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Courtney Gayle, Wesley Bonito, Oscar Vizcarra , Fabio A, Eric s. , Emmanuel D.

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Feb 06, 2023

Al Hendrickson Toyota responded

Emmanuel, thank you for the review! We are thrilled to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 05, 2023

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Employee Rating

Never any issues always outstanding service and fast … i would not go anywhere else for service or to even buy a car !!! More

by BRII0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, Courtney Gayle, Wesley Bonito , Brecheneve B, Dexter Marshall

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Feb 06, 2023

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota!

December 16, 2022

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Did not receive any feedback on multi point inspection. Service rep seemed annoyed when I asked questions after service was completed. More

by JOHNSPELLMAN0152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jarrett Elder Sr.

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Jan 03, 2023

Al Hendrickson Toyota responded

John - I'm so sorry to see that you didn't feel properly informed. We aim for excellent service and never want our customers to feel let down. Please reach out when you have the chance so we can try and make things right. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

November 08, 2022

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Employee Rating

Also fast excellent service never any issues would not got any where else for service More

by BRII0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kulazidis, Courtney Gayle

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Nov 08, 2022

Al Hendrickson Toyota responded

Thank you for taking the time to leave Al Hendrickson Toyota such a fantastic 5-star review! We are thrilled to hear how excellent your experience was with us and thank you for being such a loyal customer. Have a great day and we hope to see you again down the road for any future service needs!

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