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James Decaro
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84 Reviews
84 Reviews
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84 Reviews of James Decaro
February 13, 2023
Eli is a wonderful salesman. Service took care of us right after we bought a car and we got check engine light. The only thing is the commotion between the service advisor and cu Service took care of us right after we bought a car and we got check engine light. The only thing is the commotion between the service advisor and customer is horrible. I really couldn’t ever get an update on my car. Just wish there was more communication. More
by LAURENBEAN89
Verified CustomerOther Employees Tagged: Eli Osorio, Eric Hazel
Helpful 
February 12, 2023
Buying process was fine (out of town buyer, bought car over the phone and had car shipped by the dealer). problems started when I transferred funds. Weeks go by and do not hear from the dealer, it’s been over the phone and had car shipped by the dealer). problems started when I transferred funds. Weeks go by and do not hear from the dealer, it’s been almost two months and I do not have a title and have no idea when I will get it. Dealer personnel pass the buck from department to department and no one seems to be accountable for processing the title. Furthermore, car arrived scratched and have had little to no assistance trying to get their shipper to provide feedback on the insurance claim. Their post-sale service is worthless. More
by AVALCAR
Other Employees Tagged: Dan Sills, Anthony Serrano , Edwin lazo, Robert Gonzales
February 10, 2023
Exelent service fast and great customer service attentive by the front desk will come back again and tell my friends all about the great job you do. by the front desk will come back again and tell my friends all about the great job you do. More
by juanhotchile12
Other Employees Tagged: Robo Rivera
February 04, 2023
The entire staff at Elder Ford are very helpful, cordial, and always answer any questions I have. and always answer any questions I have. More
by ChristineD
Other Employees Tagged: Daniel Alicea, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves , Brandon Rodriguez, Jake Rubin
February 01, 2023
Service was excellent as always. I just disagree with the requirement for being forced to write a response in a rating. Optional is fine, just not making it a requirement. I just disagree with the requirement for being forced to write a response in a rating. Optional is fine, just not making it a requirement. More
by Garribob
Other Employees Tagged: Daniel Alicea
January 19, 2023
Elder service has always done an outstanding job. Fast friendly service and they do what’s right. Fast friendly service and they do what’s right. More
by mikelashb
Other Employees Tagged: Daniel Alicea
January 11, 2023
Don't keep their promises. Just want you to buy a car than you on your own. Just want you to buy a car than you on your own. More
by heckmarge
Other Employees Tagged: Peter Nieves
December 28, 2022
Great service, great team, great person, great information, greatly appreciate your service and determination to make this a great success information, greatly appreciate your service and determination to make this a great success More
by mike@postcardmania.com
Other Employees Tagged: Daniel Alicea, Dan Beavers , BJ Llanos
December 26, 2022
Good customer service I have no complains I will recommend friends family coworkers this dealership recommend friends family coworkers this dealership More
by Gomezberrios
Other Employees Tagged: Dan Beavers, Peter Nieves
December 25, 2022
Since the takeover from previous owners, the service and experience sucks. So many issues from being provided a wrong sticker for my next oil change, to squeaky brakes, and completely rusted looking rotors experience sucks. So many issues from being provided a wrong sticker for my next oil change, to squeaky brakes, and completely rusted looking rotors and brake pads since they were replaced… who drives around with rusty looking wheels - I do, now that I had that done at Elder a few months ago. And brakes that squeak nonstop to boot. Not impressed at all. The only thing that is nice is the service reps do their best to keep the customer happy but in the end, crappy work from the technicians isn’t going to leave the customer happy. I had my oil light come on on 12/22 didn’t before Christmas and checked my oil that was thick, dark and very low so rushed to have it done at a quick oil change place that did a much better job within 25 min. The sticker said I didn’t need an oil change for over 7k More miles. I’m glad I didn’t rely on just that sticker and thank God my oil reminder light came on for me to second guess the work and whether I needed an oil change yet or not. I waited to do this review to see how my brakes were working because when I left after the work was done on the brakes and rotors, my brake pads were so tight you could hear them scraping the rotors for a good 400 miles before the noise slowly went away. However, ever time I press the brakes to stop, they squeak and sound awful to this day. It’s embarrassing pulling up to pick up my kids from school With all the noise too. Needless to say, I Will not be going back there again, and was a customer at Elder Ford since 2009. More
by NicoleL
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