James Lanzo
James Lanzo at Liberty Honda
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James Lanzo

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
161 Reviews
4.8

161 Reviews

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161 Reviews of James Lanzo

May 07, 2024

Dealership Rating
Employee Rating

Always helpful, nice, and answers all questions! Done business with them for years very happy with Honda. More

by Crystalg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Liberty Honda responded

Thank you, Crystal! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

May 07, 2024

Dealership Rating
Employee Rating

Sales owrsone was a good spanish associte he understood my availability and showbmevcar but carcwas not my rangevivtoldbhim if car comes let me know.i yavevmy phone no That it More

by atulvaidya25#
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

April 25, 2024

Dealership Rating
Employee Rating

Brenda was a pleasure to work with and made sure she communicated with me immediately when my vehicle was ready. More

by CATRINA271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Liberty Honda responded

Thanks, Catrina, for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

December 26, 2023

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Employee Rating

The dealership is clean and the staff is always friendly. I will be returning to the dealership for future appointments. More

by DAWNCHANDLER67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

Liberty Honda responded

Thank you for your very kind review, Dawn. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

November 27, 2023

Dealership Rating
Employee Rating

The service from this dealership is horrible. I went in for cabin leak the had me replace the windshield which did nothing. When I bought it back they "tested for the leak" and were rude and unhe More

by jegli5826
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Nov 30, 2023

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 27, 2023

Dealership Rating
Employee Rating

I was impressed with Liberty Honda's staff when I was shopping for a car for my wife which was a new 2006 Honda civic and I asked the salesman at the time what if I buy a 2006 Honda pilot as well was giv More

by mowchan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Liberty Honda responded

Congratulations on your new vehicle and thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

November 24, 2023

Dealership Rating
Employee Rating

Awesome dealership! Great staff and efficient timing with all services. I was highly pleased with my experience. More

by Javila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 27, 2023

Liberty Honda responded

Thank you, Javila! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

November 16, 2023

Dealership Rating
Employee Rating

I always have my car serviced at Liberty Honda, they treat me respectfully and fairly. This is my 3rd Honda, and when this gem wears out, I will be going to Liberty Honda for my next one. Thank you to t More

by ANDREWSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon , Kimberly Feliciano, Jonathan Roath

Nov 16, 2023

Liberty Honda responded

Andrew, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

November 04, 2023

Dealership Rating
Employee Rating

Great service. staff is very friendly and attentive. everything done right the first time. parts department very helpful as well. More

by bmccullough1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2023

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2023

Dealership Rating
Employee Rating

Fast service and great customer service! Would definitely recommend and will be back for sure! More

by ALLISONVALLE_24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio

Nov 01, 2023

Liberty Honda responded

Allison, Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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