James Lauman
James Lauman at Audi Allentown
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James Lauman | Page 30

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
311 Reviews
4.9

311 Reviews

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311 Reviews of James Lauman

July 11, 2023

Dealership Rating
Employee Rating

Everyone is courteous and helpful. I am very pleased with the overall service. That’s all. More

by BF4336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie , Jason Rose

Jul 14, 2023

Audi Allentown responded

Hi BF4336, we are so glad to be able to provide quality service to you! Please let us know if we can help with anything else.

July 09, 2023

Dealership Rating
Employee Rating

friendly, courteous and qualified staff makes for an excellent service experience. they explained exactly what was done on my car in an understandable way. More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

Jul 14, 2023

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

July 08, 2023

Dealership Rating
Employee Rating

Great service, flexible schedule, the loaner availability is very helpful. The team is very knowledgeable and friendly More

by AudiA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick

Jul 14, 2023

Audi Allentown responded

We appreciate you taking the time to write us a review, AudiA8! Please let us know if we can do anything else to help!

July 08, 2023

Dealership Rating
Employee Rating

Overall the service center and the people that work there are great. I definitely would recommend the center to others. More

by LISA.FEUSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2023

Audi Allentown responded

We are so glad to hear this, Lisa! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 08, 2023

Dealership Rating
Employee Rating

The people who work at the dealership are always kind and informative. It’s a pleasure to own in Audi and know the service department is run very well. More

by LISA.FEUSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2023

Audi Allentown responded

We are so glad to hear this, Lisa! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 08, 2023

Dealership Rating
Employee Rating

Quick accurate smooth clean polite so therefore everything was a great transition with my vehicle More

by PERDUEMALIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2023

Audi Allentown responded

Thank you so much for your kind words! We strive to provide excellent service and we're glad to hear that you had a positive experience with us. We appreciate your support and look forward to serving you in the future.

July 07, 2023

Dealership Rating
Employee Rating

Very help and accommodating for the customer. Great service and communication in the shop and at the front desk More

by Joshua Sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: D'mitri Rebimbas

Jul 14, 2023

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Joshua! We're always here to help if anything else comes up!

July 07, 2023

Dealership Rating
Employee Rating

Outstanding service. Especially like the video sent by the Technician explaining the service that was done. More

by bradlane1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie , Jason Rose

Jul 14, 2023

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, bradlane1955! We're always here to help if anything else comes up!

July 07, 2023

Dealership Rating
Employee Rating

I received exceptional service from both James and the Audi dealership. I have never received this quality of customer service before from any other car dealership. Thank you More

by joan92
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 14, 2023

Audi Allentown responded

Thank you so much for the great review, joan92! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 06, 2023

Dealership Rating
Employee Rating

They are helpful and accommodating. They Communicate clearly with detail and do what they say they will do. More

by dlp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2023

Audi Allentown responded

Thank you very much for such a great review, dlp! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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