Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Lauman
James Lauman at Audi Allentown
Refer Me

James Lauman | Page 29

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

Contact Me
4.9
292 Reviews
4.9

292 Reviews

Write a Review

292 Reviews of James Lauman

July 06, 2023

Dealership Rating
Employee Rating

They are helpful and accommodating. They Communicate clearly with detail and do what they say they will do. More

by dlp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jul 14, 2023

Audi Allentown responded

Thank you very much for such a great review, dlp! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 05, 2023

Dealership Rating
Employee Rating

The technician forgot to put the parts back when I picked up my vehicle. I was shocked by that. More

by wtc29
Recommend Dealer
No
Helpful
Report | Print
Jul 14, 2023

Audi Allentown responded

wtc29, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our General Manager, Tom, so they can assist you. We appreciate your feedback.

July 05, 2023

Dealership Rating
Employee Rating

I was primarily very disappointed in the service writer. We found him to be condescending and his information was not accurate. It seemed as if all he wanted to do was generate service work. More

by Dtravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Jul 14, 2023

Audi Allentown responded

Dtravis, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our general manager so they can assist you. We appreciate your feedback.

Jul 16, 2023

Dtravis responded

In this case there is no assistance required. We have taken our vehicle to another Audi repair facility. This vehicle will not likely be back to Ciocca. If you want to discuss how your service writer cost us over $1,000.00 you can call me. My cell phone is on file at the dealership

July 04, 2023

Dealership Rating
Employee Rating

audi allentown has an exceptional, qualified staff that are courteous and kind. they are truly next level More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie , Jason Rose

Helpful
Report | Print
Jul 05, 2023

Audi Allentown responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 04, 2023

Dealership Rating
Employee Rating

Friendly,helpful and sincere. My second purchase at Audi Allentown and most likely not my last. More

by BIRDABODESBIRDHOUSES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: D'mitri Rebimbas, Eli Antoine, Andrew Kim

Helpful
Report | Print
Jul 05, 2023

Audi Allentown responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 04, 2023

Dealership Rating
Employee Rating

James is usually my advisor when i take my Audi in. Always been top notch guy, and let me pick what loaner I wanted. More

by djborrell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jul 05, 2023

Audi Allentown responded

djborrell12, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 02, 2023

Dealership Rating
Employee Rating

Outstanding service here, simple and fast process for service appointment, great communication, very pleased overall. More

by HOWERSL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jul 05, 2023

Audi Allentown responded

Hi HOWERSL0, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 02, 2023

Dealership Rating
Employee Rating

People are courteous and friendly. Service is thorough and done in a very timely manner. Place is very clean. More

by AGMCCORMICK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jul 03, 2023

Audi Allentown responded

Hi AGMCCORMICK23, we are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

July 02, 2023

Dealership Rating
Employee Rating

They always take good care of the vehicle. And keep you updated while your car is getting serviced. More

by masengolesliet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie , Jason Rose

Helpful
Report | Print
Jul 05, 2023

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 01, 2023

Dealership Rating
Employee Rating

It’s a shame that people pay top dollar for these cars and have to put gas in a loaner vehicle. Customers should get at least 50 free miles when paying for service at Audi Allentown. More

by CBR1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom O'Donnell

Helpful 1
Report | Print
Jul 03, 2023

Audi Allentown responded

Hi CBR1994, we appreciate your business and look forward to working with you in the future. We provide the loaners at no charge, and often customer have these cars for varying amounts of time. Therefore we do require customers to return cars with the same amount of gas that was in the car when they took it. We are sorry if this causes any inconvenience for you but hope you understand.

1
...
28
29
30

Dealership Inventory (85 Vehicles)

new 2024 Audi S5 car, priced at $66,090
2024 Audi S5
new
Glacier White Metallic exterior
Automatic
All-wheel Drive
$66,090
View Details
new 2024 Audi A5 Sportback car, priced at $56,835
2024 Audi A5 Sportback
new
Mythos Black Metallic exterior
Automatic
All-wheel Drive
$56,835
View Details
new 2024 Audi Q3 car, priced at $48,540
2024 Audi Q3
new
Mythos Black Metallic exterior
Automatic
All-wheel Drive
$48,540
View Details
new 2024 Audi SQ5 car, priced at $71,153
2024 Audi SQ5
new
Glacier White Metallic exterior
Automatic
All-wheel Drive
$71,153
View Details
2024 Audi Q5
new
Glacier White Metallic exterior
Unknown
All-wheel Drive
$58,190
View Details
new 2024 Audi Q3 car, priced at $44,870
2024 Audi Q3
new
Glacier White Metallic exterior
Automatic
All-wheel Drive
$44,870
View Details
View All Inventory