James Marino
James Marino at Don's Ford

James Marino

Sales Rep

Don's Ford

5712 Horatio St
Utica, NY 13502

Contact Me
4.6
40 Reviews

Jim has worked at Don's Ford for 31 years as a Sales Consultant. He is married with three children.

Dealership Experience

39 yrs, 1 mo

Industry Experience

39 yrs, 1 mo

Specialties & Trainings

Level 3 emplyee excellence achiever with Ford for 8 consecutive years

4.6

40 Reviews

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40 Reviews of James Marino

March 16, 2026

Dealership Rating
Employee Rating

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by JEFFREYSIEGFRIED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci

Mar 16, 2026

Don's Ford responded

Jeffrey, Thank you for choosing Don's Ford, we appreciate your positive feedback!

March 09, 2026

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Employee Rating

Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I More

by SHELKEY74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2026

Don's Ford responded

We apologize for any misunderstandings that occurred during your visit. We understand how frustrating this situation must be. Your feedback is important to us. Please contact us so that we can do our best to provide you with the five-star service we know we're capable of providing. Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com

February 20, 2026

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Employee Rating

Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you More

by krissdeluca
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Don's Ford responded

Here at Don's Ford, we always value and appreciate our customers' feedback. Thank you, Krissdeluca!

November 16, 2025

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I’ve had nothing but great service at Don’s. I am into my 4th lease and have always contacted Salesman Jim Marino to get in to a new lease. He is excellent and a credit to that dealership. I can More

by Tony W
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 17, 2025

Don's Ford responded

Thank you for your outstanding feedback, Tony! We’re delighted to hear Jim has taken such good care of you over the years, we’ll be sure to pass along your appreciation. Here’s to many more positive miles with us at Don's Ford Sales Inc.!

November 04, 2025

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John goes above and beyond for his customers. Always has a smile on his face. He’s very knowledgeable and I really only like to deal with him. He’s always willing to answer my questions and solve More

by REGOAK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Nov 05, 2025

Don's Ford responded

Thank you for your excellent review! It makes us happy to hear that John goes above and beyond to assist you at Don's Ford. See you next time!

October 16, 2025

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Jim Msrino was great to deal with. Worked with me to meet my needs. Along with the rest of the staff with explanations of features with the Bronco sport along with other warranty need More

by BLCOIRO
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Oct 17, 2025

Don's Ford responded

We are so grateful for your feedback! We'll be sure to pass along your kind words to Jim and the team. At Don's Ford, we're always here to help with any automotive needs you may have. Enjoy your new Bronco Sport!

September 06, 2025

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Very disappointed. Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again More

by LSHOREY0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Mazza

Sep 09, 2025

Don's Ford responded

Hello, I'm sorry to hear about the issues with your new vehicle. This is not the quality we strive for and I apologize for any inconvenience caused. Please reach out so we can discuss a proper solution together. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

July 25, 2025

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I always go to Jim when I am in the market for a new car or just looking. He has always done well by me. More

by MACBELIEVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Allen Hutchings

Jul 25, 2025

Don's Ford responded

Thank you for your continued trust in Jim and the team at Don's Ford! We look forward to assisting you with your future car needs. See you next time!

June 13, 2025

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Employee Rating

I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent. More

by WHYSELL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 13, 2025

Don's Ford responded

Thank you for your continued trust in Don's Ford! We're pleased to hear that Jim Marino and our service department have consistently met your expectations. We look forward to serving you for many more years!

June 09, 2025

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Employee Rating

Great service team. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, Chris Vella, John Mazza , David Swald

Jun 10, 2025

Don's Ford responded

We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!

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