James Marino

Very disappointed. Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again More

by LSHOREY0 Verified Customer Verified Customer

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I always go to Jim when I am in the market for a new car or just looking. He has always done well by me. or just looking. He has always done well by me. More

by MACBELIEVE Verified Customer Verified Customer

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I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent. I always work with Jim Marino, a consumate professional. The service department is also excellent. More

by WHYSELL Verified Customer Verified Customer

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Great service team. Made my appt and was taken in on time and work completed in a timely manner. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13 Verified Customer Verified Customer

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Everything was great, salesman was easy to talk to rest of staff was polite and friendly. Love new bronco sport of staff was polite and friendly. Love new bronco sport More

by FEEDMAN2005 Verified Customer Verified Customer

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In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anybody hurt or killed The rear brakes were totally dysfunctional on the van Don’s sold us. Good brakes should be a given on a purchase with any vehicle Don’s sells and inspects, even without the $5,000 service contract they sold me. Don’s sold us a van with only front brakes that were operational. We had driven less than 4,000 miles and owned it less than 2 months and asked Don’s service to check the metal to metal sound the brakes in the back were making. The service department refused saying they weren’t going to make the van new. So we had the work done elsewhere. 4 lug nuts for the rear wheels had to be air chiseled out because they were frozen. Don’s could not have removed the rear wheels to inspect the brakes before selling us the vehicle. Thank goodness we weren’t trying to change a flat tire on the side of a busy highway in bad weather when we learned some of the lug nuts were frozen on and would have to be air chiseled off. We found out about the frozen lug nuts when we were working on the dysfunctional rear brakes and barely functioning and worn front brakes. Both rear rotors(worn down to the metal), all the brake pads, and the rear calipers were replaced but not at Don’s. Calipers covered under the $5,000 Don’s sold me and then didn’t honor. Like the bad brakes bad ball joints and the bad rack pinion steering were replaced at another garage since Don’s didn’t honor the service contract they sold me. There’s more but these are the items that involve customer safety. I hope Don’s starts to at least do safety inspections on their vehicles. More

by MATTGROSS Verified Customer Verified Customer

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Jim Marino is fantastic bought my last three vehicles from him, between jim, Allen ,and Andrew, I couldn’t ask for a better sales team to get me the truck that I wanted at the price that I could afford p from him, between jim, Allen ,and Andrew, I couldn’t ask for a better sales team to get me the truck that I wanted at the price that I could afford pay Service department has always been great. Told me everything that I needed and left it up to me if I wanted it or not. thanks, Don Ford More

by AMMEDIA3 Verified Customer Verified Customer

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Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice to Dallas, Tx. And Nice More

by timika.sims Verified Customer Verified Customer

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From the start to the finish was flawless. The service technician was excellent. Great service The service technician was excellent. Great service More

by KOTOOLE0 Verified Customer Verified Customer

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I bought my car in July 2024 and I'm still waiting for them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live about 50 miles away from dealership so not like i could stop in and keep bugging them!! If I had to do over it wouldn't of bought my used 12k car from them! More

by NYCOUNTRYGIRL34606 Verified Customer Verified Customer

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