Very pleasant experience, clean waiting area,
knowledgeable staff and helpful. Didn’t mind waiting for the services to be completed at quoted price
knowledgeable staff and helpful. Didn’t mind waiting for the services to be completed at quoted price
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by Dchip39
Service Price Transparency
Jul 24, 2026 -
Acura Columbus responded
Thank you so much for taking the time to write - very nice and greatly appreciated!
- John Connelly
Owner/Acura Columbus
Columbus Acura takes customer service to a new level.
. service team are professional, courteous, and prompt!
. service team are professional, courteous, and prompt!
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by lo101156
Jul 20, 2026 -
Acura Columbus responded
So nice!! Thank you. We really appreciate it.
Thanks,
John Connelly
Owner/Acura Columbus
The service department is always friendly and helpful.
The service was done in a timely manner and the waiting area was clean and comfortable.
The service was done in a timely manner and the waiting area was clean and comfortable.
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by jzilla.je
Service Price Transparency
Jul 01, 2026 -
Acura Columbus responded
Thank you so much - very nice!
- John Connelly
Owner/Acura Columbus
Acura Columbus exceeds my expectations every single time
I go for service. From the valets who greet me, to the service advisors, parts department personnel, to the cashier. Specifically today, Laural (cust
I go for service. From the valets who greet me, to the service advisors, parts department personnel, to the cashier. Specifically today, Laural (customer service rep who answered my call) James (cashier, and I think he was filling in for Jami today), and Eric (Parts) on this visit. Love this dealership!
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by rhondaroo13
Service Price Transparency
Other Employees Tagged:
Eric, Laural
Jul 01, 2026 -
Acura Columbus responded
Thank you so much! Glad Laural, James and Eric could help. Very nice of you to tell us and we appreciate it!
- John Connelly
Owner/Acura Columbus
The loaner car was nice.
They fixed the leak from the oil pan a little pricey that is why I gave a 4 vs 5 rating. Other than that great service
They fixed the leak from the oil pan a little pricey that is why I gave a 4 vs 5 rating. Other than that great service
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by victor.rosenberg
Service Price Transparency
Jun 17, 2026 -
Acura Columbus responded
Thanks Victor - glad all is well with your car.
- John Connelly
Owner/Acura Columbus
Excellent customer service, clear and consistent
communication, and the work was completed on time. I highly recommend Acura Columbus.
communication, and the work was completed on time. I highly recommend Acura Columbus.
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by HussenHussengure
Service Price Transparency
Jun 05, 2026 -
Acura Columbus responded
Thanks for the recommendation - we appreciate it! Glad James and the team could help. Have a good weekend!
- John Connelly
Owner/Acura Columbus
I find this dealership to be very snotty.
They are not warm and welcoming. That has not been my experience.
They are not warm and welcoming. That has not been my experience.
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by sheilaboddie
Service Price Transparency
May 13, 2026 -
Acura Columbus responded
My sincere apologies - hopefully I can get the chance one day to help change your opinion of us, You have my text number (6147611222) - don’t hesitate to text me if I can help with anything.
Sorry,
John Connelly
Owner/Acura Columbus
James took great care of me and made sure to get me what
I need cause he found my tires and will get me back in Saturday to put them on great services
I need cause he found my tires and will get me back in Saturday to put them on great services
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by janetsolly2001
Service Price Transparency
Apr 19, 2026 -
Acura Columbus responded
Glad James could help - and thanks for taking the time to write!
Thanks,
John Connelly
Owner/Acura Columbus
The service is great, and my car works so well after it.
I will keep the car service being updated.
I will keep the car service being updated.
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by ren.41
Service Price Transparency
Feb 20, 2026 -
Acura Columbus responded
Thanks for the recognition for Todd, Zach, Jami, Clay, Ashley, Jerry and James - very nice! Glad all is well. Have a good weekend!
- John Connelly
Owner/Acura Columbus
Fast service, accommodating, lets you know if there’s
anything else to fix! They keep in mind your needs from start to finish!
anything else to fix! They keep in mind your needs from start to finish!
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by fire_deity_of_hyrule
Service Price Transparency
Nov 03, 2025 -
Acura Columbus responded
Thanks for taking the time to write! I am glad all went well.
Thanks,
John Connelly
Owner/Acura Columbus
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