"Outstanding in every respect."
- George Ciovacco
We sent 20 emails to dealerships specifying the GMC vehicle we wanted. Nate Rameaka's response and follow up was vastly superior to all of the other responses. He found the truck we wanted at reasonable price. His commitment to excellence was obvious and he made the process easy and enjoyable. Gates is about three hours from my home but Nate, his associates, and the overall dealership made the trip worthwhile. The actual delivery was handled by Jimmy Satalino who answered my questions and sent us on our way as totally satisfied customers.Over thirty years ago while working for IBM I had occasion to work with Tom Peters, the co-author of "In Search of Excellence". The book is a compilation of interviews with executives of companies held in high esteem. One of the interviews was with the owner of the Louisville Cardinals, the first team in the history of professional baseball to draw over a million fans. When asked how that happened the owner replied, "Clean rest rooms." Gates rest rooms are immaculate and that same excellence is apparent and seems to permeate every facet of the dealership. Gates is the model for excellence in automotive/truck dealerships. I left the dealership knowing the Gate's search for excellence is a non-stop ongoing process. Our thanks to Nate for making the deal happen.
"Great first-time car buying experience"
- Angela Lanning
James (saleperson) made my first-time car buying experience as stress-free as possible. He spent a lot of time with me over the span of two days and made it a pressure-free experience. The entire staff was extremely friendly and helped create a very positive environment. James was great to work with and I will definitely be going back to Gates in the future.
"Professional and zero pressure"
- Patrick Mulcahy
Jimmy is a professional sales associate at an excellent dealership. We communicated before I visited the dealership and he proactively took measures to ensure my visit was fun and efficient. The process for moving from research, to truck availability, to options and into financing were smooth, professional tasks done by a seasoned veteran. His care for customers shows through his actions and the way he spoke with passion about the customer experience, and the life it has beyond signing a purchase agreement. I will be back to Gates GMC and ask for Jimmy when I'm ready to upgrade or when my company requires a truck. Thanks Jimmy!
"Jimmy is the best! "
Jimmy is the best and always makes himself available for me. I know I'm not the easiest person to deal with but Jimmy is an amazing asset to your dealership!! Thank you Jimmy
"Found a way to make it work for us"
I bought a car from jimmy 4 years ago, and when my wife's car was at the end of it's life I went right back to him. We don't have perfect credit, and from the beginning we didn't feel like that was going to be an issue. We got a fair price for our trade and drive away with a new 17 Nissan Rogue 2 days later. The headache of the old car is gone. And I thank Chris messier for all his help and jimmy Sattalino for all the time he put into making a reasonable deal come to fruition for us. We're still happy about our decision.
"excellent customer service"
- Gregory A Gates
My wife and I were struggling with weather to buy or lease a new vehicle. Jimmy Satalino was our salesman and he treated us with respect. Nick helped out with the financing and Chris Messier wrapped everything up with us. It took some time, but everyone helped out with our lease...in their own special way. Many thanks to Denny Gates for overseeing the whole shebang! A great experience.
"Amazing experience from beginning to end. "
Everyone from Nick, Ryan and Jimmy were extremely helpful and this is the reason why this purchase is my 8th vehicle with Gates Nissan, I highly recommend them to everyone.
"No gimmicks 100% awesome "
I went in knowing everything I needed to know about my possible purchase and existing vehicle and walked out 4 hours later with the car I wanted for the price I wanted and trade price I wanted... even financed my new purchase through my current hometown bank with no hassle ... wonderful experience and would recommend Jimmy the Peach to anyone I spoke to! Thank you for everything!
"Great Experience "
- Sandy Knowles
Jim and Chris made my buying experience very enjoyable. They're so friendly and a pleasure to deal with. I look forward to seeing them again.
- Mark Koncewicz
Jim was very helpful, friendly, and accomodating to our needs. We definitely had a great experience working with him and all of the other staff.