James Stecker
James Stecker at Jim Ellis Buick GMC Mall of GA
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James Stecker | Page 3

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5
238 Reviews

Dealership Experience

6 yrs, 9 mos

Industry Experience

9 yrs, 2 mos

4.5

238 Reviews

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238 Reviews of James Stecker

February 15, 2024

Dealership Rating
Employee Rating

2 hours for an oil change only seems very long. Double what it has been in the past. More

by iwanttodeal
Recommend Dealer
No

Other Employees Tagged: James Stecker

Feb 24, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

February 13, 2024

Dealership Rating
Employee Rating

Easy and convenient Seemed very knowledgeable and helpful. Thanks Thanks for your help and I will be back More

by Lanewooten
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Feb 16, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi, your wonderful feedback and rating mean a lot to us.

February 07, 2024

Dealership Rating
Employee Rating

Professional. Efficient. Timely. Extremely knowledgeable. Cares about customer. Brings to my attention all concerns that could potentially negatively impact my veh More

by BRGS16
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Feb 24, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia!

February 02, 2024

Dealership Rating
Employee Rating

Amazing staff and service! Each time I’ve come, the service time was fast and I even got a video update of my car before they were done! Awesome dealership! More

by MISSYGOT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jovan Riley

Feb 24, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

January 30, 2024

Dealership Rating
Employee Rating

James was very attentive and addressed all of my concerns that I brought my vehicle to the dealership to correct More

by abdb93
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Feb 01, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

January 28, 2024

Dealership Rating
Employee Rating

My visit was warm and welcoming. It was my first service visit for my new car, and everyone was so friendly and professional. More

by Nic.anna.ole1983@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Feb 02, 2024

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

January 26, 2024

Dealership Rating
Employee Rating

Bad communication after they have your vehicle. And if you have a warranty issue this is definitely not the place for that. So sad that I have 8 GM vehicles and have drive 30 minutes away for good More

by JG
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2024

Jim Ellis Buick GMC Mall of GA responded

Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

January 24, 2024

Dealership Rating
Employee Rating

Should not have taken 2 hours for an oil change and to change wiper blades. More

by lang36
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Feb 02, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 18, 2024

Dealership Rating
Employee Rating

Dealership is Awesome! Customer service poor! Didn’t keep customer inform about what’s going on with vehicle and when called to check on vehicle took 2 days to respond just More

by WGLOUSIE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

January 18, 2024

Dealership Rating
Employee Rating

Nice place, the salesman is very restfectful and knowledgeable. His honest about the car my daughter is interested. More

by ROSIEGKELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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