Jan Illastron

The negative reviews sum up the expected experience here! This dealership service dept sends customers out in UNSAFE vehicles! Plausible Deniability is the motif here. A routine 30k service and remote st This dealership service dept sends customers out in UNSAFE vehicles! Plausible Deniability is the motif here. A routine 30k service and remote start fob, turned into a 3 month long nightmare! Reports to Subaru of America were necessary, as well as report and documentation filed with both BBB, and the FTC. Vehicle purchased new, routinely maintained at dealership of purchase. Then we came here.... what a different experience! I'll likely never own another Subaru because of this dealership service dept. After "service" we immediately noticed power train issues. We immediately contacted the service dept, took the vehicle back into the dealership for diagnostics. This service dept was very dismissive towards the vehicle owner as they tried to convince us it was the mouse nest between the #1 and #3 cyl that had been there for more than four years prior. Came from a cold state, mice looking for warmth in -20 degrees... not food. SoLV service dept. returned the vehicle to us in the problematic condition. We made yet another service appointment for the same issue that started after being serviced by this dealership. When we attempted to explain which error codes we had seen, and explain a history of the vehicle, we were arrogantly dismissed as we did not use their "$10,000 machine"! the codes are pretty basic, no matter the cost of the reader... machine features are different from the ability to read error codes... This service dept WILL treat you as if you are stupid! This time we were told it was corroded battery terminals... that were supposedly inspected during the service visit three weeks prior. These items were checked off as GOOD on the service list! did they perform the service we paid for or not? Then the service dept incorrectly diagnosed the transmission valve body as the cause for the ECM problems. The code for the trans valve body is often thrown after a dead battery, the dead battery caused by their service evidently didn't make it onto the service documentation after explanation of vehicle symptoms either... so they read incorrect codes and made incorrect repairs... Even after I specifically told them that power train issues like the ones we were seeing are caused by the ECM... which had subsequently just been reprogrammed by this service dept.... but no, that couldn't be the problem.... it was! We had also specifically asked that the tires be checked as the vehicle was being driven out of state, through potential mountain winter storms.... We have contradicting documents written by this very service dept. stating both questionable depth on the previous visit, and acceptable tread depth on the subsequent visits. I continue to wonder what was serviced during the 30K service, if they didn't actually check anything, for them to suggest that it has gone bad in three weeks or less than 2000k miles. batteries and tires don't behave like that unless you use "Alternative Facts" or simply did not provide the service requested and paid for.. I personally told multiple members of management that the power train issues are related to the ECM, a problem this service dept had caused during the programming of the remote start fob. This service dept continued to ignore the core problem, citing plausible deniability at every opportunity, until they had no choice but to admit that "something happened while it was at our shop, but we cannot discern if we caused it"... when it's pretty clear that when you reprogram a working computer, and then it no longer works... you probably messed something up. Three Months! of trying to teach these guys to add 1 + 1. They reprogrammed the ECM, and the vehicle immediately displays power train problems. Rude treatment of customers... until you have an undeniable documentation... If you're female, you can expect the most convenient excuses and made up facts. Take someone knowledgeable with you! make informed choices. More

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