"poor customer service, after purchase is made"
my experience was very bad, after I purchase my car, I had to return 10 times because of undisclosed problems with the vehicle, it has not been 90days since I purchase the vehicle, and it seems like each time I contact them or go in to there dealership no one seems to wants to talk to me or even see me any more because they already got my sales so now I become un[mportant, and the customer service friendliness went out the door.i am still trying to resolved my issues. I have to say there was one gentleman by the name of TOM SILVA,who was there used car sales manager who was the only that seems to care. he tried is best to resolved my problems, and have gone the extra mile to make sure I had excellent customer service. he is to be commended for his excellent customer service professionalism. he seems to be the only one that knows what was going on at HONDA VILLAGE. such a waste, and a major loss to HONDA VILLAGE to let a valuable employee like mr silva go, because he was not part of the poor customer service click. Honda village corporate office and C.E.O should be aware that most of there managers are just wearing the titles of managers, but they have no customer service personality or skills, they are more of a liability to the company than an asset. when I learn mr SILVA was let go and I try to speak to someone about my ungoing problems the gentleman who I would not mention is name for now got very abrupt and belligerent with me, and told me that mr SILVA was the one handling my problems. I told him that mr SILVA is not Honda village and I did not pay mr SILVA my money, mr silva only represent HONDA VILLAGE, so someone needs to address my ungoing issues. I was handled poorly by the sales manager and also by the service manager. I do hope we can resolved this matter once and for all in a very professional manner, so I wont have to take it to a higher level, it has become very annoying, lost of time and money from my own business. time consuming and the convenience and the luxury of the vehicle I purchase. even though I was given a loner each time. but I did not purchase a car to be place in a loner more times than I spent in my own.
"A fantastic experience, would recommend them to anyone!!"
I initially got in touch with one of the managers Jason who made sure that this experience was much better than my previous which consisted of harassing and relentless phone calls. He then put me in touch with Scott Stafford who we worked with. First of all they don't call, they email or text which is the most convenient in this busy tech savvy world we live in. He got right down to business, listened, and made it as time efficient as possible. I ended up upgrading from the 2016 Honda Civic EX to the LX and am absolutely in love!!
Thank you both again for all your help!
"Excellent Experience - Thanks to Peter Ly"
- Maureen E
We just purchased our third Honda Odyssey from Honda Village. Peter Ly was wonderful, knowledgeable, and accommodating. We knew exactly what we wanted, and Peter found it and facilitated a quick and easy delivery. No pressure sales, just the facts. Jason in Sales was also very helpful, as was Jeremy in Finance. All in all, an excellent experience. Highly recommend Honda Village and Peter especially.
Other Employees Tagged:
, Jeremy in Finance
"Very Positive Car-buying Experience"
Purchased a new 2014 Ridgeline at this dealership and it was probably the most pleasant car-buying experience I've ever had. Jason Flynn and Yohan Smith were incredibly patient with me when I had a tough time deciding, and I really felt no pressure from them at all to buy. They genuinely seemed to want to make sure I was happy with my purchase. From first discussions to completing the entire registration process for me, these guys were great. Just a pleasant experience all around. Much, much different than what I've experienced at other dealerships.
"Got a great deal on my Pilot and the best part was the..."
Got a great deal on my Pilot and the best part was the customer service and quality of associates. Ask for Peter Ly(sales) or Jason Flynn (finance)if you want someone who is knowledgeable, trustworthy and considerate. They are both experienced, knowledgeable and detail oriented making the purchase and leasing process smooth and low pressure. Their follow up skills are also non-invasive and courteous. I have already received 2 follow up messages in 2 weeks to check in on my experience with the new car! I know who I am going back to when its time to re-new my lease.
"Jason Flynn and Peter ly , both are calm, professional..."
- Laith Asfar
Jason Flynn and Peter ly , both are calm, professional and helpful.
They help me to understand the deal and many thinks about my new Honda car.I thank them and highly recommend them .