Jay Bernardin

I am writing to express my deep disappointment and frustration with the recent experience I had at Nucar Volkswagen of Norwood when attempting to buy out the lease of my vehicle. On Friday, April 1 frustration with the recent experience I had at Nucar Volkswagen of Norwood when attempting to buy out the lease of my vehicle. On Friday, April 12th, I arrived at your dealership with the intention of finalizing the buyout process for the car I had leased from your establishment three years ago. Initially, I was optimistic about the process, but unfortunately, my experience quickly soured. First and foremost, I must address the excessive wait time I endured during my visit. Despite assurances by Jupson the sales rep that the process would be straightforward, I was there for an unreasonable 3.5 hours. This "Sit-and-wait" approach is not only unprofessional but also disrespectful of customers' time. A reputable dealership should prioritize efficiency and customer satisfaction, neither of which was evident during my visit. Furthermore, I was shocked and dismayed to learn that I would not be provided with a loaner vehicle while my transaction was being processed. As a loyal customer who had originally leased the vehicle from your dealership, I expected better treatment. Denying me a loaner vehicle simply because I was purchasing a "used" car, which I had initially leased as brand new from your dealership, is nonsensical and unacceptable. The most egregious aspect of my experience, however, occurred during the finance process, by Mike and (I want to say Chris or Val) where I encountered blatant disregard for my rights as a consumer. Despite having an excellent credit score of close to 800, I was denied the opportunity to review financing options and was instead coerced into accepting terms that were unfavorable and inconsistent with Massachusetts law. This lack of transparency and manipulation of financial arrangements is deeply concerning and reflects poorly on the integrity of your dealership. Then they added, "we can manipulate the interest rate on your loan with Bank of America if you get the extended warranty." Which again, I refused the extended warranty. Equally troubling was the aggressive and intimidating behavior exhibited by these two individuals tasked with selling me an extended warranty. Despite my repeated refusals, I was subjected to harassment and threats regarding the future reliability of my vehicle. Such tactics are not only unprofessional but also unethical and potentially illegal. I was told things by both men such as “"good luck when your vehicle breaks down and dont come crying back to us." " Your car will start breaking down because you didnt get the extended warranty." In light of these troubling experiences, I am left with serious doubts about the integrity and values of Nucar Volkswagen of Norwood, as well as its parent company, DCD Automotive Holdings, and Volkswagen as a whole. I am deeply concerned about the safety and integrity of my vehicle, especially given the hostile atmosphere created by your staff. I demand a swift and satisfactory resolution to these issues, including a review of the finance terms offered to me, an assurance of the safety and condition of my vehicle, and an investigation into the conduct of the individuals involved. Additionally, I expect a formal apology for the unacceptable treatment I endured during my visit. I trust that you will take this matter seriously and demonstrate your commitment to upholding the highest standards of customer service and ethical business practices. More

Helpful 0

Report | Print

Dealer is engaging in deceptive pricing practices. I was looking at a car eligible for the EV used tax credit. The car was originally listed for 12K, which was asking too much for the car. After 2 mon I was looking at a car eligible for the EV used tax credit. The car was originally listed for 12K, which was asking too much for the car. After 2 months, they lowered the asking price to $8,900 but when I went to purchase the car, they told me that this new price included the $4,000 EV tax credit. Not only does their math not add up, but they are not even knowledgeable enough to know what the actual EV credit would be on this car. Extremely deceptive pricing practices. Especially considering only a portion of applicants are eligible for the tax credit. Please stay far away from this dealership. I’d be ashamed to be the general manager behind these deceptive practices. More

Helpful 0

Report | Print

The sales process was easy and painless. However, my Electrify America account was compromised and I can’t access the charging network. Very frustrating However, my Electrify America account was compromised and I can’t access the charging network. Very frustrating More

by mkeigwin1 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was great . Salesman and the managers treated me with respect and made the process easy. Salesman and the managers treated me with respect and made the process easy. More

by CTHORNTON0290 Verified Customer Verified Customer

Helpful 0

Report | Print

I had the pleasure of working with Jay an amazing and personable car salesman at the Dealership. From the moment I walked in, their warmth and enthusiasm stood out. They were incredibly knowledgeable, pa personable car salesman at the Dealership. From the moment I walked in, their warmth and enthusiasm stood out. They were incredibly knowledgeable, patiently guiding me through options while making the process stress-free. Their honesty and transparency were refreshing, and it felt more like dealing with a friend than a salesperson. Thanks to them, I drove away in my dream car and highly recommend visiting nucar Dealership for an exceptional car-buying experience. More

Helpful 0

Report | Print

Just dealt with NuCar VW of Norwood and it was a seamless transaction! This was my first purchase from them and it could not have gone better. My salesman Jay B was excellent from start to finish. The fina transaction! This was my first purchase from them and it could not have gone better. My salesman Jay B was excellent from start to finish. The finance department was also very helpful. If you’re looking for a new or used car, I would try NuCar VW in Norwood! More

by champion5 Verified Customer Verified Customer

Helpful 0

Report | Print

Although I went in knowing exactly what I wanted , I worked with Jay who had knowledge of all the vehicles on site. He picked out the EXACT car I was looking for. He was very helpful! I would recommen worked with Jay who had knowledge of all the vehicles on site. He picked out the EXACT car I was looking for. He was very helpful! I would recommend anyone looking for a Volkswagen to try the Norwood location! More

Helpful 0

Report | Print

I've leased a new VW ID. 4 from Nucar VW of Norwood. It my second lease with this dealership and my first experience with an electric vehicle. I knew little about EV's but I w 4 from Nucar VW of Norwood. It my second lease with this dealership and my first experience with an electric vehicle. I knew little about EV's but I was fortunate to connect with Jay Bernardin who expertly guided me through the entire process and provided an excellent orientation on driving and maintaining the ID.4. I am impressed with this dealership and the people I met there. I highly recommend you ask for Jay - no pressure tactics, just honest and intelligent negotiation. More

Helpful 0

Report | Print

Extremely helpful and informative. Made the whole car buying process smooth and seamless. Highly recommend! Made the whole car buying process smooth and seamless. Highly recommend! More

Helpful 0

Report | Print

Steven was excellent, a true professional, knowledgeable, courteous, respectful and efficient so his time and with ours. courteous, respectful and efficient so his time and with ours. More

by CDV Verified Customer Verified Customer

Helpful 0

Report | Print