Dealership Experience
6 yrs
Specialties & Trainings
NADA DEALER ACADEMY GRADUATE N385
AUTOMOTIVE NEWS 40 UNDER 40 FOR 2023
49 Reviews
Write a Review49 Reviews of Jeff Defonseka
April 13, 2024
Thanks they are good realy good thanks you Bridgewater team I have good service this time thanks Bridgewater team I have good service this time thanks More
Other Employees Tagged: Lori Trimarco
February 22, 2024
Darrell was great. Simple, easy, professional, and great communication. My car was in and out in a day. 100% recommend! Simple, easy, professional, and great communication. My car was in and out in a day. 100% recommend! More
Other Employees Tagged: Lori Trimarco , Darrell
January 13, 2024
Great experience, from Lori when I made an appointment, to the service advisor and the valet team. Car delivered on time and service competed. to the service advisor and the valet team. Car delivered on time and service competed. More
Other Employees Tagged: Lori Trimarco
January 05, 2024
We had an excellent service experience at BMW of Bridgewater for a car maintenance visit. Work has been done efficiently and professionally. Thank you our service advisor Darrell Hoeg and everyone i Bridgewater for a car maintenance visit. Work has been done efficiently and professionally. Thank you our service advisor Darrell Hoeg and everyone in staff, who serviced our car. Inna Z ozr008@yahoo.com. More
Other Employees Tagged: Lori Trimarco , Darrell Hoeg
December 24, 2023
Good service but very slow. Drop my car off at 7:30. Didn’t get it back till 6 o’clock. That night service is free because it was under warranty but they charge $86 for wipers. Drop my car off at 7:30. Didn’t get it back till 6 o’clock. That night service is free because it was under warranty but they charge $86 for wipers. I think that’s a little ridiculous but my Service guy Darrell was great. More
Other Employees Tagged: Lori Trimarco
November 21, 2023
I had my bmw battery replaced and oil changed after a long trip. Andrew took a very good care of my car, tire was aired and car was cleaned. I did not use the loaner car this time. Jose, a college mar long trip. Andrew took a very good care of my car, tire was aired and car was cleaned. I did not use the loaner car this time. Jose, a college marketing student trainee at bmw gave me a ride and picked me up w a brand new M7 to the nearby mall for shopping. Lorrie squeezed me in for the last minute appointment, Christ greeted me as a long time friend. What a treat from Bridgewater BMW! Thanks as always to Gailon and Mike for supporting!!! More
Other Employees Tagged: Mike Yates, Lori Trimarco, Chris Apgar, Chris Rokosny , Andrew
November 02, 2023
Subject: outstanding Experience with BMW Service I recently had the pleasure of visiting bmw bridgewater for a service appointment, and I must say, it was a fantastic experience from start to finish. recently had the pleasure of visiting bmw bridgewater for a service appointment, and I must say, it was a fantastic experience from start to finish. First and foremost, the staff at bmw bridgewater was incredibly friendly and helpful. From the moment I walked in, I was greeted with a warm welcome and made to feel like a valued customer. The service advisors were knowledgeable and took the time to listen to my concerns and answer all of my questions. Not only was the customer service exceptional, but the quality of the service itself was top-notch. The technicians at bmw bridgewater were highly skilled and thorough in their work. They diagnosed and resolved the issue with my vehicle efficiently, ensuring that it was running smoothly by the time I left the dealership. Additionally, I was impressed with the efficiency of the service process. The appointment scheduling was convenient, and the service was completed within the estimated timeframe. The waiting area was comfortable and well-maintained, providing amenities such as complimentary Wi-Fi and refreshments, which made my wait enjoyable. Lastly, the pricing at bmw bridgewater was fair and transparent. I appreciated that they provided a detailed breakdown of the costs upfront, so there were no surprises when it came time to pay. Overall, my experience at bmw bridgewater was nothing short of excellent. I would highly recommend their service department to anyone in need of automotive maintenance or repairs. Their friendly staff, high-quality work, efficient process, and fair pricing truly exceeded my expectations. Thank you bmw bridgewater for providing such outstanding service! Sincerely, Anthony Williams 2016 bmw x5m More
Other Employees Tagged: Mike Yates, Lori Trimarco, Chris Apgar, Chris Rokosny, Heather Gawel , Louis Mateo
May 31, 2023
I just want to say Jeffery Defonseka runs a great service team. I came in for a little car issue and Jose was able to check me in for my appointment and addressed my vehicle needs. Thank you for such great s team. I came in for a little car issue and Jose was able to check me in for my appointment and addressed my vehicle needs. Thank you for such great service. More
Other Employees Tagged: Jose Fernandez
May 23, 2023
James was extremely friendly and easy to work with . Did a remote deal and it was well worth the drive !!!!! Will deffiintly be back again .. Did a remote deal and it was well worth the drive !!!!! Will deffiintly be back again .. More
Other Employees Tagged: Mike Yates, Chris Rokosny, James Jurgensen