Dealership Experience
8 yrs, 2 mos
Specialties & Trainings
NADA DEALER ACADEMY GRADUATE N385
AUTOMOTIVE NEWS 40 UNDER 40 FOR 2023
64 Reviews
Write a Review64 Reviews of Jeff Defonseka
June 24, 2026
We had an excellent service experience at BMW of Bridgewater for a scheduled car maintenance service. Excellent work has been done efficiently and professionally. Thank you our service advisor Andre Bridgewater for a scheduled car maintenance service. Excellent work has been done efficiently and professionally. Thank you our service advisor Andrew Kleczynski and everyone in staff, who serviced our car. Inna Z ozr008@yahoo.com. More
Other Employees Tagged: Lori Trimarco , Andrew Kleczynski
April 29, 2026
Consistently great customer service, flawless repair and maintenance work, and seamless communication. No better BMW dealer. maintenance work, and seamless communication. No better BMW dealer. More
Other Employees Tagged: Lori Trimarco , Jose
January 17, 2026
Darrell Hoag is the service manager at this dealership. He has always been great. His team is thorough and they all ensure a white glove experience. Rarely do I struggle to find some issue with a servic He has always been great. His team is thorough and they all ensure a white glove experience. Rarely do I struggle to find some issue with a service team at a brand dealership. However, in this case I have nothing but good things to say. There were some manufacturer recalls with my model. Even in the one situation where their initial work had to be revisited and expanded, because of the specific nature of the recall, Darrell and the whole service team were thoughtful and accommodating in their care for me, and in ensuring they went above and beyond to address the underlying factory design error. I highly recommend Darrell and the service team at BMW of Bridgewater More
Other Employees Tagged: Mike Yates, Lori Trimarco, Chris Apgar, Chris Rokosny, Heather Gawel , Darrell Hoag
August 03, 2025
BMW of Bridgewater was very nice to deal with. I was given a loaner car, even had it over the weekend, since my car was not ready after dropping it off on a Friday. I was advised of other issues t I was given a loaner car, even had it over the weekend, since my car was not ready after dropping it off on a Friday. I was advised of other issues through a video of what needed further attention. They were very courteous, professional and friendly to deal with! More
Other Employees Tagged: Darrell
January 27, 2025
We had an excellent service experience at BMW of Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly proactively identified and resolved. This put our car on the road again without any delays. Work has been done efficiently and professionally. Thank you our service advisor Andrew Kleczynski and everyone in staff, who serviced our car. More
Other Employees Tagged: Lori Trimarco , Andrew Kleczynski
December 12, 2024
Very reputable dealer/service department. You can trust the work that they perform. High quality service. You can trust the work that they perform. High quality service. More
Other Employees Tagged: Lori Trimarco , Jose Fernandez
October 24, 2024
Responsive; effective and flexible. Jose is great to work. He not only fixed issue, he was flexible enough to send the car. Given the situation I was in, they accepted without an appo Jose is great to work. He not only fixed issue, he was flexible enough to send the car. Given the situation I was in, they accepted without an appointment More
October 22, 2024
Provided great maintenance service while I waited. On time delivery, no issues and convenient customer waiting area. On time delivery, no issues and convenient customer waiting area. More
Other Employees Tagged: Lori Trimarco
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