Jeff Defonseka
Jeff Defonseka at BMW of Bridgewater
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Jeff Defonseka

Service Manager

BMW of Bridgewater

655 U.S. 202
Bridgewater, NJ 08807

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4.9
49 Reviews

Dealership Experience

6 yrs

Specialties & Trainings

NADA DEALER ACADEMY GRADUATE N385

AUTOMOTIVE NEWS 40 UNDER 40 FOR 2023

4.9

49 Reviews

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49 Reviews of Jeff Defonseka

April 13, 2024

Dealership Rating
Employee Rating

Thanks they are good realy good thanks you Bridgewater team I have good service this time thanks More

by ruthparker076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Apr 15, 2024

BMW of Bridgewater responded

We're glad to know you had a great experience with our team at BMW of Bridgewater! Your positive feedback is much appreciated. Safe travels!

February 22, 2024

Dealership Rating
Employee Rating

Darrell was great. Simple, easy, professional, and great communication. My car was in and out in a day. 100% recommend! More

by djones71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco , Darrell

Feb 22, 2024

BMW of Bridgewater responded

We're glad to know that Darrell and our team at BMW of Bridgewater provided you with a seamless experience! Thanks for recommending us—we appreciate your support.

January 13, 2024

Dealership Rating
Employee Rating

Great experience, from Lori when I made an appointment, to the service advisor and the valet team. Car delivered on time and service competed. More

by Dcampeas18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Jan 15, 2024

BMW of Bridgewater responded

We're glad to know your experience with our team at BMW of Bridgewater was a great one! Thank you for sharing your 5 stars with us - drive safely!

January 05, 2024

Dealership Rating
Employee Rating

We had an excellent service experience at BMW of Bridgewater for a car maintenance visit. Work has been done efficiently and professionally. Thank you our service advisor Darrell Hoeg and everyone i More

by ozr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco , Darrell Hoeg

Jan 07, 2024

BMW of Bridgewater responded

We're glad to know you had an excellent service experience with us at BMW of Bridgewater! It's great that Darrell and the team were able to assist efficiently and professionally. We appreciate your feedback, thank you for choosing our dealership for your car maintenance needs!

December 24, 2023

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Good service but very slow. Drop my car off at 7:30. Didn’t get it back till 6 o’clock. That night service is free because it was under warranty but they charge $86 for wipers. More

by donrailings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Dec 26, 2023

BMW of Bridgewater responded

Thanks for your feedback and patience during your recent visit to BMW of Bridgewater. We're glad Darrell provided great service, and once again apologize if the wait time was longer than expected. Your comments about pricing have been noted as well - thank you for bringing this to our attention. If you'd like to discuss any of these concerns in greater detail, we invite you to reach out!

Dec 26, 2023

donrailings responded

No thank you we love the place tho and the the people there are awesome

November 21, 2023

Dealership Rating
Employee Rating

I had my bmw battery replaced and oil changed after a long trip. Andrew took a very good care of my car, tire was aired and car was cleaned. I did not use the loaner car this time. Jose, a college mar More

by Great Service from BMW, Bridgewater
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2023

Great Service from BMW, Bridgewater responded

Thanks Andrew as always for the quality service!!!

Nov 22, 2023

BMW of Bridgewater responded

We're delighted to know that our team at BMW of Bridgewater took such good care of you and your car. It's great to see how much you appreciated the extra touches like a clean car, air in the tires, and even a ride! We'll make sure to pass on your kind words to Andrew, Jose, Lorrie, and Chris. Thanks for choosing us - we'll be here when you need us next time!

November 02, 2023

Dealership Rating
Employee Rating

Subject: outstanding Experience with BMW Service I recently had the pleasure of visiting bmw bridgewater for a service appointment, and I must say, it was a fantastic experience from start to finish. More

by williamsmsu2006
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 09, 2023

BMW of Bridgewater responded

Anthony, we are so grateful to you for taking the time to share your glowing feedback. Thank you for choosing BMW of Bridgewater and for sharing your positive experience with our team. We wish you many safe miles ahead and we hope to welcome you back for your future automotive needs!

July 06, 2023

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Employee Rating

Very professional, immediate service and my service was done quickly - no hassles!! Was taken right on time for my appointment! More

by pkw9276
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 06, 2023

BMW of Bridgewater responded

Thank you for the positive review! We're glad to hear that our team at BMW of Bridgewater provided you with prompt and hassle-free service. We appreciate your business and hope to see you again in the future! Drive safely!

May 31, 2023

Dealership Rating
Employee Rating

I just want to say Jeffery Defonseka runs a great service team. I came in for a little car issue and Jose was able to check me in for my appointment and addressed my vehicle needs. Thank you for such great s More

by Maly3785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Fernandez

Jun 01, 2023

BMW of Bridgewater responded

We're glad Jeffery and Jose were able to assist you with your vehicle at BMW of Bridgewater! Thank you for taking the time to leave this review, and we hope to see you next time!

May 23, 2023

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Employee Rating

James was extremely friendly and easy to work with . Did a remote deal and it was well worth the drive !!!!! Will deffiintly be back again .. More

by Robnj27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 23, 2023

BMW of Bridgewater responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with James and the BMW of Bridgewater team. Drive safely, and we hope to see you back!

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