Jeff Donovan | Page 4

Cadillac of Norwood responded

Thank you for your kind words! We’re glad Paul Treseler provided you with friendly, knowledgeable, and courteous service from the moment you arrived. Our team at Cadillac of Norwood strives to deliver exceptional experiences every time, and your feedback means a lot to us. We look forward to serving you again!

Cadillac of Norwood responded

Thank you for your wonderful review! We’re glad the service timing met your expectations and that you appreciated the extra touch of having your car washed and vacuumed. At Cadillac of Norwood, we aim to provide excellent service from start to finish. We look forward to assisting you again soon!

Cadillac of Norwood responded

Thank you for choosing Cadillac of Norwood and for your kind words! We're more than happy to hear that our wide selection and exceptional service, especially from Frank and our service department, keep you coming all the way from Scituate. We truly appreciate your loyalty and look forward to continuing to provide you with the best experience possible!

Cadillac of Norwood responded

Thank you for sharing your experience with us. We're glad to hear that overall things went well, but we truly understand how inconvenient the unexpected wait and need to rent a car must have been. Please know that we do offer loaner vehicles; however, in this case, they were all reserved at the time of your visit. We certainly understand how frustrating that can be, especially when unplanned repairs arise. Your feedback is incredibly valuable, and we’ll be reviewing our loaner availability and communication to see how we can improve in situations like this. We appreciate your understanding and your continued trust in us. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

Cadillac of Norwood responded

Thank you for taking the time to share your experience. We completely understand your frustration, and please know, we share in it. Since the part was ordered, Jeff has been actively following up with our parts manager and with General Motors on your behalf. Unfortunately, this part remains on national backorder, and GM has not yet provided an estimated time of arrival. We know how critical this part is and how much this delay is impacting your vehicle, and it’s a situation affecting many customers nationwide - not just at our dealership. We want you to know that we’re continuing to push for updates and will notify you immediately the moment we receive any new information. Your patience during this challenging situation is truly appreciated.

Cadillac of Norwood responded

Thank you so much for the kind words! We're happy to hear your car is back to normal and that Paul provided great service. We truly appreciate your recommendation and look forward to seeing you at your next visit. Thanks again for choosing us!