Before visiting Liberty Subaru I had already been to about 4 dealers south of where I live and spoke to about 3 in Pennsylvania. I was looking for an 2010 or 2011 Outback with under 45,000 miles in the price range of 18,000.00 to about 22,000.00 based on what I was getting for my money. Only one had several cars that met my description. I had a very bad experience there from being lied to when I got there after telling me on the phone they had something to being told, "Oh that went to auction yesterday". They then tried to convince me to buy a new one, so I walked out. I was very clear that I was there to buy and did not want to dance or play any sales games. So when the manager followed up with a call he was surprised that I told him I was not interested in an additional 1,000.00 off any car I wanted.
I picked Liberty Subaru because when I called and spoke with Jeff on the phone I felt he was sincere about helping me and there was NO pressure to come in before it was too late! Liberty was an hour and fifteen minute drive but I felt good about passing about a half dozen other Subaru dealers on my way. When I walked in Jeff just happened to be the person to ask me if I needed help. I thought he asked "are you being helped" and I replied "not yet". It was funny when he said "well let me know when your ready".
Jeff was all about educating me on the Subaru brand (I already knew everything about them) so I let him know my decision was made to buy an Outback so he took me right outside to the available cars without asking me for my life history first. I was able to pick one out quickly and we had a test drive set up in a few minutes. Within about 10 minutes after the test drive we spoke with Tom in Financing and I left a deposit. I picked the car up a few days later and I have to tell you, I love my Outback! I am 56 years old and I have had many cars from new to used from a 76 Toyota Celica to a 1993 Fleetwood Brougham, so I am not a new driver without knowledge.
I have always considered "Car Salesman" worse than Lawyers and Bookies until I met the team at Liberty Subaru. I can tell you some Car Salesman stories that would shock you, but when I told Jeff "I am not doing the client / salesman DANCE he replied, "I don't dance". He showed me the asking price, I made a reasonable offer and he returned with a hand extended to shake on it! So if you are looking for an honest great experience in buying a car and not dancing you must see Jeff! From the minute I spoke to him on the phone to the minute I picked up my Outback, it was a great experience. I never felt pushed or any pressure at all. I am looking forward to visiting Liberty Subaru when my Daughters are buying cars and when I need my next car!
East Windsor, NJ
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