As this was my first buying experience, I did as much research as possible and was ready to do some hard negotiations. I was ready but dreading the whole process. As it turns out, I didn't have to worry. Jeff was very professional, pleasant, and honest. He listened attentively to what we wanted and answered our questions completely and thoroughly. He took time to show us the cars and explain the equipment and optional packages. When it came down to talk about the price, he noticed I had previously inquired about the Crosstrek and honored the internet price - no questions asked and no negotiations needed.
We also met with Kevin Mark who was very professional and pleasant to work with. Both Kevin and Jeff worked hard to see if we could bring the car home on the same day but we decided Friday morning would be a better time for everyone. Between Wednesday afternoon and Friday morning, I reached out to Jeff twice on his voicemail and on both occasions, Jeff called me back within 15 minutes. If that's not prompt, I don't know what is.
On Friday morning, Jeff showed me around the service department and the waiting lounge. Once Kevin was ready to see me, we finalized all of the paperwork. Kevin let me read through the contracts and didn't push me to sign the papers quickly - he actually recommended that I look at everything carefully before signing. Once we were done with the paperwork, Jeff brought me to my new 2015 Crosstrek and spent the next half hour thoroughly going over the standard features and optional equipment. Jeff and Kevin turned the whole buying process into a positive experience. They never pushed me into buying or signing. They were very accommodating, knowledgeable, honest, patient, professional, and very pleasant. The only downside I see is that Jeff might have raised my bar of expectations too high for future sales consultants - something I won't worry about for as long as I have the Crosstrek.
I look forward to keeping in touch with Liberty Subaru for all my Crosstrek's needs. Thanks for everything!
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