Jeff Miller | Page 10

Trade in for a certified 2016 Rx We have been in a 2010 GX for three years and were looking to down size. We eagerly returned to Metro Lexus to proceed with our vehicle search. By tra We have been in a 2010 GX for three years and were looking to down size. We eagerly returned to Metro Lexus to proceed with our vehicle search. By trading in our GX this would be our 4th Lexus vehicle purchased from Metro. Their customer service is outstanding compared to most car dealerships. Bosko was our salesman and he immediately knew what we needed and what would fit our needs. The process was effortless and easy not just for us, but we had young ones with us too! We would recommend them to anyone! More

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Friendly, Efficient and Personsonal. Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to vi Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to view some of the beautiful waterfalls the local area has to offer. When all the sudden. BOOM...The driver side rear tire blew out. We were at least a mile and a half from the nearest exit. There was no shoulder over this bridge. Traffic was raging behind as well as past us. Finally we made the exit. I got out and look at the rim where rubber used to be. I change the rim to the spare. It was a Sunday. Nobody was open " luckily". If I could of found anything open I would of just got the tire"s" put on and down the street we would of rambled. We had time to reflect and discuss who all to call in the morning. After calling a place called "Tire Guy" he got us thinkin. He mentioned all wheel drive sensors. Which is something I never thought of. That's when we called Metro Lexus. They quoted us right around the same price he did. The first person we met was Jeff Miller. Not enough great words to say about this man! He made a bad situation bearable to deal with. Was a true professional at all levels. Not at all stuck up or a stiff person! Knowing it is gonna take a couple few he lends us a car 8 years newer. And a galaxy nicer than the one we brought in for service. My wife and I are walking around at the cultural gardens. When my phone rings. It is Jeff letting me know that one of the sensors is indeed bad as well as my brake line. They will not be able to fix it until the parts arrive in the a.m. NOT A PROBLEM for us. We have one last night in the area anyway. I then get a call back with in seconds. It was Jeff again. He said there is a recall on the airbags. Since we will have it overnight. Were gonna take care of that at no extra charge. What a guy! Goes above and beyond! Didn't have to give me that sweet loner. Didn't have to fix my airbags. All and all when my car was done. I left the Metro Lexus felling a little better about the purchase I had made less than a year ago. I was a little rattled Sunday. By the time we left Tuesday. And after the tire discount from the brand I chose.It was in fact less expensive than any other quote we got. We are back home safe, and grateful! Thanks Jeff! More

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Wonderful This is my third Lexus ES 350. When I arrived at the Metro Lexus dealership I met Robert Sprosty. He was very attentive and patient answering all o This is my third Lexus ES 350. When I arrived at the Metro Lexus dealership I met Robert Sprosty. He was very attentive and patient answering all of my questions and concerns. Would highly recommend him to my friends. More

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Great experience Very personable, didn't feel like being pushed into something I didn't want, great experience! Already recommend to a friend. Thank you very much! Very personable, didn't feel like being pushed into something I didn't want, great experience! Already recommend to a friend. Thank you very much! More

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Awesome! Terry Ramey made my 4th Lexus purchase a very comfortable and effortless experience. She was very efficient, knowledgeable, detailed, and genuinely wa Terry Ramey made my 4th Lexus purchase a very comfortable and effortless experience. She was very efficient, knowledgeable, detailed, and genuinely warm. She listened attentively to my every question or concern. More

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Amazing I had a wonder and bery relaxing experience with this dealership and their staff. I leases two cars from this dealership and will concider a replaceme I had a wonder and bery relaxing experience with this dealership and their staff. I leases two cars from this dealership and will concider a replacement when the time comes, my dau3was their youngest customer yet at 17yrs, yes very spoiled More

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Christian Miller is the bomb dot com Having to purchase as send a vehicle car unseen is one of the most stressful things but with Mr. Miller at Metro Lexus, he made the process easy, pain Having to purchase as send a vehicle car unseen is one of the most stressful things but with Mr. Miller at Metro Lexus, he made the process easy, painfree, and quick. Christian goes above and beyond to get us what we needed with quotes and inventory as well as finding the right combination of packages for our perfect vehicle. With the texting system they offer, we were able to ask questions and have a step by step process of getting the vehicle which is very helpful being 500 miles away. The handoff was also seamless as well as the follow-ups. Compassionate, Human, and knowledgeable...what else can you ask for. Thanks C.Miller! More

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Great experience at Metro Lexus Sales Staff very knowledgeable in there products . Reached out before and after the sale . This is our second buying experience with Metro and it was Sales Staff very knowledgeable in there products . Reached out before and after the sale . This is our second buying experience with Metro and it was very low pressure and over all a easy process , start to finish .. More

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A positive experience! The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours late The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours later I was driving home. The waiting area was very comfortable and provided refreshments and entertainment. Great dealership and great employees. More

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New Toyota Highlander Metro did a nice job of locating the desired Toyota Highlander at one of their sister dealerships. They arranged to have it brought to Metro Lexus & h Metro did a nice job of locating the desired Toyota Highlander at one of their sister dealerships. They arranged to have it brought to Metro Lexus & handled the sale/delivery making the experience very convenient & pleasurable. More

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