Jeff Ricard | Page 6

I just purchased a new Subaru from Metrowest. I started this process months back, and selected the dealer I wished to work with based on the customer service they provided to me over time (ie, respecting m this process months back, and selected the dealer I wished to work with based on the customer service they provided to me over time (ie, respecting my contact preferences, accuracy of info, friendliness of interactions). Metrowest won hands down. Their business development manager, Diana, was really fabulous about giving me any info I requested yet not pressuring me or contacting me outside the bounds of necessary communication. (Unlike every single other dealer, whose emails I eventually had to mark as "spam" because they would not, even on direct request, stop coming.) Anyhow. It also worked out because I'm a Costco member, and this is the Mass. dealership with which they work for their Auto Program. Ultimately I'm very glad this coincided with my free choice in the matter, because I got an excellent price and the process was completely painless. For service on-site, I worked with Jeff. He was friendly, down to earth, and very knowledgeable. There aren't many 2013 Imprezas floating around at the moment, and I appreciated that they found another dealer--in Maine--with whom to trade so I could get the car I wanted, faster. I know they're out to make money and the faster they sell a car the faster they make it, but that's fine. They have to earn a living, too. Jeff spent a ton of time with me and my husband on our test-drive visit (a much more satisfactory and informative test drive than I had at Clay, in Norwood). He also (a) was willing to come in on his off days if that was the time that would work best for me to pick up the car, and then (b) agreed--he was sort of volunteered by another staff member--to just drive the car out to me at my office when the paperwork was done on it, to save me the trip. So, yeah. That's pretty cool. He also took charge of getting our old xxx donated to charity, which saved us some hassle. The other staff member I just mentioned was Mary, the finance manager. So awesome. She did a bit of successful up-selling in terms of warranty and extras, but without pressure--just laying out her opinion and my options. She gave me an absolutely phenomenal rate, gave me some good and pertinent credit advice, and in general made me feel well taken care of. She made things quite clear and was patient with me when I wanted things explained a few times. I hope that they turn out to be a good service provider, long-term, but the customer service I have so far experienced has been stellar and I would recommend them to anyone. More

Helpful 1

Report | Print

Picked up my new Forrester today. My salesman Jeff Ricard was wonderful. He was helpful, knowledgeable and did not pressure me. Jake and V.J. also great. I am very happy and will refer my friends and family was wonderful. He was helpful, knowledgeable and did not pressure me. Jake and V.J. also great. I am very happy and will refer my friends and family to Metro west Subaru! Thanks, C. Hogan More

Helpful 0

Report | Print

Fantastic experience. It is so rare to find a sales person that enjoys the job as much as Jeff. He is very personable and enthusiastic. I had my first Subaru from MetroWest 11 years ago, and came back person that enjoys the job as much as Jeff. He is very personable and enthusiastic. I had my first Subaru from MetroWest 11 years ago, and came back again. Everything was done promptly, with great care. More

Helpful 0

Report | Print

I love this place! I bought my 2011 outback there and everyone has been wonderful to work with from the fellow who sold me the car right down to the guys who greet me in the service bay. The waiting area everyone has been wonderful to work with from the fellow who sold me the car right down to the guys who greet me in the service bay. The waiting area is awesome, the people are friendly, the service is excellent. If you want a new Subaru, this is the place to get it! More

Helpful 0

Report | Print

I bought a used Subaru Legacy Premium 2.5i from the Metrowest Subaru Dealership. I did not have a Subaru in mind when I thought of buying a car. I went to a lot of other car manufacturer showrooms. How Metrowest Subaru Dealership. I did not have a Subaru in mind when I thought of buying a car. I went to a lot of other car manufacturer showrooms. However, the friendliness of the people in the Subaru showroom was much better than the others. The service was personalized. Jeff was more enthusiastic to show the car as compared to car salesman in other showrooms. I would definitely recommend this showroom and a Subaru. More

Helpful 0

Report | Print

This was the easiest auto purchase of my life. I initially contacted the dealer over the internet and they were extremely responsive. Within a day I had a great quote and started shopping the other initially contacted the dealer over the internet and they were extremely responsive. Within a day I had a great quote and started shopping the other dealerships in the region; the price on my 2011 Outback was fantastic. My saleman Jeff, took care of everything and kept the dialog open. I even made a last minute request by changing the color. They went out and found the exact car and honored the original price. They even arranged financing below my credit union, and the entire purchase transaction took only 40 minutes. Like I stated earlier the best car purchasing experience I have ever had. More

Helpful 0

Report | Print

That was the best car buying experience in my life. I used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on advantages/disadvantages of car colors, answered all my technical questions, set up wireless connection in my new car. He was very professional and friendly. No pushing or idle talk. Thank you! More

Helpful 2

Report | Print

As a repeat Subaru customer, I replaced my 2003 Outback with a 2011 Outback. Our salesman Jeff was friendly, helpful, not pushy, and knew his product. Jonathan the Business manager was friendly, efficie with a 2011 Outback. Our salesman Jeff was friendly, helpful, not pushy, and knew his product. Jonathan the Business manager was friendly, efficient, and also not too pushy. Overall the experience was very good, and the price was competitive. And oh, by the way, the car is pretty great too. I know that this dealer has a so-so average, but that was not my experience. A few years ago however, I was getting my car serviced and over heard a "spirited" sales "pep talk" taking place in their upstairs conference room, next to the customer waiting area. It sounded like an excerpt of Glengary Glen Ross. I believe this may have been under old management, but it wasn't cool. More

Helpful 1

Report | Print

I had good luck with MetroWest Subaru. The first time, back in 2005 we closed a deal on a new Outback, only to be told a week later they couldn't get it. Metrowest transferred the deal to Cityside Subaru back in 2005 we closed a deal on a new Outback, only to be told a week later they couldn't get it. Metrowest transferred the deal to Cityside Subaru without issue, where the car was available. Cityside accepted the negotiated price from Metrowest and delivered the car. This was set up by Metrowest. I appreciated the fact they couldn't get me the car I wanted, but were willing (at no benefit to them) to transfer the deal to their competitor. Last week I went back to Metrowest and bought a 2010 Outback. This time they were able to get me the model I wanted VIA a trade with another dealer. I considered them fair and friendly. I've had service done over the past 4 years at MetroWest and have no complaints. btw Great car. More

Helpful 1

Report | Print

I usually don't write reviews but after reading the bad comments about this dealership I felt I should say something so people wouldn't be scared away. They were great. Salesmen were knowledgeable, managem comments about this dealership I felt I should say something so people wouldn't be scared away. They were great. Salesmen were knowledgeable, management was direct and fair. Price was fantastic and they went the extra mile to make sure everything was ready for delivery. More

Helpful 2

Report | Print