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Jeff Richard
Jeff Richard at Silko Volkswagen of Easton

Jeff Richard

Service Advisor

Silko Volkswagen of Easton

122 Liberty St
Brockton, MA 02301

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4.7
278 Reviews

Dealership Experience

3 yrs, 11 mos

4.7

278 Reviews

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278 Reviews of Jeff Richard

August 14, 2025

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Employee Rating

I decided it was too hot outside and I was too lazy to install the Mud Guards on my new Taos,so I called in for an appointment. They had 1 available the same afternoon and it was completed in 1 hour flat. More

by GA1960BOSTON
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Abby Silverleib, Colin MacLeod

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Aug 14, 2025

Silko Volkswagen of Easton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Silko Volkswagen of Easton, we look forward to having you as a valued customer for many years to come! Thank you for contacting Silko Volkswagen of Easton!

August 13, 2025

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They where very easy to work with and made the service of the vehicle easy to have done More

by KKJEEP88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abby Silverleib, Billy Sim

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Aug 13, 2025

Silko Volkswagen of Easton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for contacting Silko Volkswagen of Easton!

August 12, 2025

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Great service experience with Silko. Their new service center is very accommodating to both cars and people and I am very impressed with the level of professionalism and communication I More

by SWood
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Recommend Dealer
Yes
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Aug 12, 2025

Silko Volkswagen of Easton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for contacting Silko Volkswagen of Easton!

August 09, 2025

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We have always had excellent service at Silko since we bought out first Jetta in 2019. Prompt, thorough, courteous. Jeff is the man! More

by KenX
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 09, 2025

Silko Volkswagen of Easton responded

Thanks for sharing about your experience with Silko Volkswagen of Easton. We appreciate your business and hope to see you again soon! Thank you for contacting Silko Volkswagen of Easton!

August 08, 2025

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Jeff was great help getting me in and out in a good timing, my tech Jake had my tire pressures fixed in no time! More

by jakedeane1999
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob

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Aug 08, 2025

Silko Volkswagen of Easton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for contacting Silko Volkswagen of Easton!

August 06, 2025

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Service personnel were very attentive and kept me posted on progress and maintenance needs of my car More

by haneganhome
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Recommend Dealer
Yes
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Aug 06, 2025

Silko Volkswagen of Easton responded

Thanks for sharing your thoughts about your experience with Silko Volkswagen of Easton. We appreciate your business and hope to see you again soon! Thank you for contacting Silko Volkswagen of Easton!

July 30, 2025

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They have very quick and friendly service. I was there for 10,000 mile routine maintenance and oil change. I highly recommend their services More

by Leanne
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Recommend Dealer
Yes
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Jul 30, 2025

Silko Volkswagen of Easton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you for contacting Silko Volkswagen of Easton!

July 23, 2025

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It was well organized. Cleanliness was very good. Service was great and car wash was good. More

by Ndubisi "NDU" Ezeigwe
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Sim, John Medeiros

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Aug 07, 2025

Silko Volkswagen of Easton responded

Thank you for taking the time to share your experience with us! We're so glad to hear that you found everything well-organized and clean! We take a lot of pride in maintaining a comfortable, professional environment for our guests. It’s also great to hear that you were happy with the service and the car wash. We aim to make every visit smooth and satisfying, and your feedback lets us know we’re on the right track. Thanks again for choosing Silko Volkswagen. We look forward to seeing you again soon!

July 16, 2025

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Service was performed well - several items were all diagnosed and addressed effectively. Communication was good More

by STEVEFLAMMINI
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Silko Volkswagen of Easton responded

Hi Steve, Thank you for taking the time to leave us a review! We’re glad to hear that your service visit went smoothly and that multiple items were diagnosed and addressed effectively. Clear and timely communication is something we prioritize, so it’s great to know that stood out during your experience. We truly appreciate your feedback and your trust in our service team. Thanks again for choosing Silko Volkswagen. We look forward to assisting you again in the future!

July 16, 2025

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Employee Rating

Great experience all around. Thanks to the team, helping me find the vehicle I love! More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio Ortiz

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Aug 07, 2025

Silko Volkswagen of Easton responded

Hi Matt, Thank you so much for the great review! We're thrilled to hear that you had a positive experience from start to finish, and even more excited that you found a vehicle you love. Our team truly appreciates your kind words and the opportunity to help you through the process. Enjoy every mile in your new ride and don’t hesitate to reach out if there’s anything we can help with down the road. Thanks again for choosing Silko Volkswagen!

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