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Jeff Searcy
Jeff Searcy at Honda of Ames
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Jeff Searcy | Page 2

service manager

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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4.4
206 Reviews

Dealership Experience

17 yrs, 3 mos

Industry Experience

17 yrs, 3 mos

Languages Spoken

English English

4.4

206 Reviews

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206 Reviews of Jeff Searcy

August 22, 2023

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Employee Rating

It's very clean, service departments are very well ran. Sales departments I don't know much about, its been awhile since we've bought a vehicle. More

by ZIMM4CLONZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Joshua Smith, Kyle Clark, Tracy Miller

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Aug 23, 2023

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 20, 2023

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Employee Rating

Good place for newer car service, less so for older models. Although they did the requested service, they forgot to inflate the tires eventhough I requested they check the air too. After their service More

by RANABISWAS2.RB
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 21, 2023

Honda of Ames responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 14, 2023

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Employee Rating

They were friendly, but didn’t catch that my battery was bad. And I am a little bummed that, though it might’ve been me who left the sunroof open when I dropped my car off, it sat for several days and then More

by 10maggiedavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melvin Gawley

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Aug 17, 2023

Honda of Ames responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 01, 2023

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Employee Rating

I've been coming here for years. Always a good experience. Jeff does a great job. He makes sure I am informed about what is recommended without any sales pressure. More

by BFOX1964
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 02, 2023

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jeff here at Honda of Ames.

August 01, 2023

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The service department is tops! Fast service for a good price. They keep my van on the road daily. More

by PCGUY733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2023

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

July 30, 2023

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Great service Center. That’s why I buy all my vehicles there.work is always done on time More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Tracy Miller

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Jul 31, 2023

Honda of Ames responded

Thanks for sharing about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

July 30, 2023

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The service department is professional and timely, and they do great work. It is the only place that services my car. More

by Kendall
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Recommend Dealer
Yes
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Jul 31, 2023

Honda of Ames responded

Thanks, Kendall, for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

July 30, 2023

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Helpful service staff. Efficient. Like most dealerships it’s fees are higher than independent shops. The waiting lounge & tv area badly needs updating. More

by riakeinert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

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Jul 31, 2023

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

Jul 31, 2023

riakeinert responded

The waiting and TV area and beverage options are all badly in need of updating. Nobody uses that supposed kid area, at least whenever I see it, it’s empty and neglected.

July 24, 2023

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Employee Rating

The service we receive at Honda of Ames is awesome and second to none!!! Always kind and courteous and professional! More

by BODHOLDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

Helpful
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Jul 25, 2023

Honda of Ames responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 18, 2023

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Employee Rating

I trust this dealer and their service department. They’re always courteous and friendly too. More

by MJ-KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Clemens

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Jul 18, 2023

Honda of Ames responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

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