Jeff Walker | Page 9

Another Perfect Buying Experience at Tustin Mazda We buy our kids cars at Tustin Mazda. We check out other cars at other dealerships, for sure. There are many, many other choices in our price range, b We buy our kids cars at Tustin Mazda. We check out other cars at other dealerships, for sure. There are many, many other choices in our price range, but after owning a solid, well performing Mazda, we keep going back. Our buying experience with Jeff was perfect. He was incredibly helpful, never pushy and just made the whole process incredibly accomodating and simple. We discovered a small problem with the car on the drive home. We contacted Jeff and he remedied the problem immediately. He promised us great dealer follow-up and has already proven that! We highly recommend this dealership :) More

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Time well spent on the Lily Pad First visit was in July to test drive the Mazda 3 Grand Touring Hatchback. I had done some research on this model and was impressed by the vehicle and First visit was in July to test drive the Mazda 3 Grand Touring Hatchback. I had done some research on this model and was impressed by the vehicle and my Salesman, Frog. Car is a powerful small package of refinement. After months of considering other brands, I was compelled to return to this Mazda dealership to complete the deal. I chose this model because of all the features for a fair price. So, my sincere thanks to Frog and all the folks at OC Mazda !!! More

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Excellent Service Buying a new car is a stressful thing. However, if Omar Jasso is your Sales Manager, the process may just lift up a comfortable level. He takes care o Buying a new car is a stressful thing. However, if Omar Jasso is your Sales Manager, the process may just lift up a comfortable level. He takes care of his customer just like he wants to be treated as a customer.  Omar is a patient, detail-oriented, often update his customer during the process.    I spent about 5 hours at OC Mazda in Tustin to get my CX-5. It was a Saturday and I anticipated a busy day at a car dealership.  The standard process start, test driver, paperwork, …etc. Halfway through the process, he updated me there was back up service on detail/ cleaning my new car and would take a little longer. When the new car was ready, he examined the car before he approached me. He told me there a few tiny sports could not be clean could be from the palm tree. He made it very clear to me he will get another new car if I wish to switch. I did. He again constantly kept me update the process and check-in if I need anything. He didn't only update me but he told/introduced Jeff (GM ) and Lori (Director Finance) the situation and he want to make sure paperwork updated quickly while the car is being clean. They offered me a gift card for the long wait. When the second car was ready, everything looks good, Omar patiently walks me through the car features (all those electronic gadgets could be intimidating as my old car didn’t have) and help to set my phone connects to the car to make sure I feel comfortable before I drive away. He told me to call/text him if I have any questions. The entire process, I think Omar is more anxious than me ?.    Aside from Omar offered an excellent customer service, I think the OC Mazda as a team done a really good job. Every OC Mazda employee asked if I was being helped or need anything when they saw me in the waiting lounge. Also, the waiting lounge is clean and you can have all the popcorns, water, coffee, and tea. More

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My new Mazda CX5 Jeff followed up with me and worked with me to get the price I needed to be able to purchase - he was great! Janell was fabulous. She walked me throu Jeff followed up with me and worked with me to get the price I needed to be able to purchase - he was great! Janell was fabulous. She walked me through all I needed to know about the Mazda CX5 I purchased. She was very thorough and patient throughout the process. Thank you both! More

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Very Helpful I just walk in to look around and suddenly Sammy show it to me the car that I want and after few minutes I walk out the dealership with my car. I am v I just walk in to look around and suddenly Sammy show it to me the car that I want and after few minutes I walk out the dealership with my car. I am very happy, Thanks to Sammy and Jeff for the help and support. More

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Best buying experience ever The people at OC Mazda truly love their job and it shows in their interactions with their customers from the start! Javier let us decide what car we m The people at OC Mazda truly love their job and it shows in their interactions with their customers from the start! Javier let us decide what car we may want on our terms which was so refreshing! Jeff is a very active GM and greets everyone with a smile! Debbie was so down to earth and made the final step exciting. Anyone looking for a Mazda in SoCal should check out this dealership first! More

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Great customer service experience! Omar went above and beyond in order to find us that special deal. He was able to help me and my mom with our car purchases on the same day! Omar went above and beyond in order to find us that special deal. He was able to help me and my mom with our car purchases on the same day! More

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car buying on Mothers Day My husband and i purchased a used Scion and Robert was most helpful,courteous and considerate,we would come nack to thos Mazda dealership any time! My husband and i purchased a used Scion and Robert was most helpful,courteous and considerate,we would come nack to thos Mazda dealership any time! More

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Tustin Mazda delivers again!! This is my second car I have bought from Victor at Tustin Mazda. We have a Mazda 6 and 3. Both times Victor and the entire staff from ownership down w This is my second car I have bought from Victor at Tustin Mazda. We have a Mazda 6 and 3. Both times Victor and the entire staff from ownership down was fantastic to work with. Thanks guys!! More

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