Jeff Wangerin | Page 48

The dealership had a very friendly atmosphere. When I walked in, the salesman, Jeff Wangerin, was extremely friendly and immediately asked if he could help me with any information. He then spent a good walked in, the salesman, Jeff Wangerin, was extremely friendly and immediately asked if he could help me with any information. He then spent a good 20 minutes explaining the forester and the outback which were the 2 vehicles I was interested in. I told him I wanted the outback, 6 cylinder, and he immediately knew what was available and directed me towards one which was at a port but would be in the dealership within days, but 2 weeks at most I believed him and asked he give me a good price on the vehicle, which he did. I told him I would let him know my decision within hours and left the dealership. Approximately 1 hour later I called and asked him to give a me an additional few hundred dollars off the price quoted to me and I would purchase the vehicle. He advised he needed to speak with the manager, but would call me back right away, which he did, I then went back to the dealership and signed all the paper for the purchase. Within 2 weeks he called me to advise the vehicle was in and made an appointment for me to go and take delivery of the vehicle. After everything was signed he brought me to the vehicle and spent a lot of time introducing us to the various workings and operation of all the features. Jeff Wangerin, the salesman I dealt with is in my opinion a very sincere, and honest salesman who doesn't seem overbearing as many salesman are. My son who has a Subaru, and gets his service at liberty Subaru was very satisfied with the service dept and I as a purchaser am very satisfied with the sales dept. More

Helpful 0

Report | Print

The atmosphere at liberty subaru is friendly and helpful. I never felt any pressure to purchase. I have purchased two subaru's from Jeff W. and he is always professional and does not try to pressure you in a I never felt any pressure to purchase. I have purchased two subaru's from Jeff W. and he is always professional and does not try to pressure you in any way. I have sent others to liberty subaru after going to other subaru dealerships in the area. They ultimately purchased at liberty! More

Helpful 0

Report | Print

This dealership came highly recommended, and I am glad I wound up there. They seemed fair and honest, and had a nice calm environment. I have already told people to go there. wound up there. They seemed fair and honest, and had a nice calm environment. I have already told people to go there. More

Helpful 0

Report | Print

I cannot recommend Liberty Subaru highly enough. Have visited other local dealers who don't come close. Great people to deal with and just bought car since 2002. visited other local dealers who don't come close. Great people to deal with and just bought car since 2002. More

Helpful 0

Report | Print

My rating here is not for just one single experience (i.e., my recent new car) with Liberty Subaru, but rather for over 10 years' worth of business with their fine organization. I started leasing my fi (i.e., my recent new car) with Liberty Subaru, but rather for over 10 years' worth of business with their fine organization. I started leasing my first Subaru, a 2004 Outback wagon, when I first moved out of my parents' house and got my first teaching job and a new apartment. This was back when Liberty Subaru had their dealership down the road in my new town of Oradell, NJ. I could not have been more excited about my new wheels! And Jeff Wangerin was an awesome sales rep. He really took the time to get to know me, and was really helpful and supportive to me as a first-time car-leaser and a young woman starting out on her own. Every time I stopped by for service appointments, he would ask how the car was (obviously!), how my new teaching job was going, and how my family was. (He had met my dad, too, when my dad came along as part of the initial leasing process.) It did not take me long to decide that when that lease was up, I would certainly get another Subaru. That time came in 2007, when I started leasing another new Outback wagon. It was during my lease of this car that I had a particularly memorable awesome-customer-service experience with Liberty. It was a snowy and blustery New Year's Eve day when I realized I had a problem with one of my wiper blades. Of course I was panicking a little; I knew this needed to get fixed ASAP. However, it was early afternoon, and I figured the technicians at Liberty were either packing it up early for the holiday and/or going to lunch. I took my chances and drove carefully to the dealership. I could see they were ready to close shop, and probably would not have service hours the next day (New Year's Day). I explained my predicament, and they had absolutely no problem taking me right in and fixing up that wiper blade. I was so relieved, and I totally appreciated them going out of their way to help me out. I was able to drive around safely, with peace of mind, that New Year's Eve and New Year's Day! By the time my 2007 lease expired, Liberty had moved to its current, super-huge, super-awesome new facility down the road in Emerson. We had just had a huge snowstorm when I was ready to select my new 2011 Outback wagon. Ed Vogel and I braved the elements and trudged through snow up to our knees (no joke!) out to a lot of new cars so he could show me up-close-and-personal what my new car would look like. (It was not enough to just show me in a brochure; Ed had no problem going out of his way to show me first-hand!) Three fast years flew by, and now I am one month into driving my newest and fourth Subaru, this time an Impreza wagon. I loved my first three Outback wagons; I just decided it was time for a change. The Impreza is certainly different, but great and awesome in its own unique ways. For this lease, I was back with Jeff Wangerin. Even though there had been some time since our last interactions, Jeff still remembered me very well. He still asked how my teaching was going, how my dad was, how things were going in general. (It is always that nice, personal touch--when doing business--that makes a noticeable difference!) Before I picked up the new car, and while I was still deciding on what I wanted, Jeff was very helpful by emailing me all kinds of special brochures with the latest info on Subaru's line-up. It is also worth noting that Liberty Subaru when out of its way to manage some special on-the-side dealings with my dad and my former Subarus. For example, my Dad had bought out my 2004 Outback for my family when I was done with it. When I was done with my 2007 Outback, my dad was interested in buying that out, and selling back the 2004 to Liberty. Liberty took care of everything. Again, when I was done with my 2011 Outback, my dad was interested in buying that out, and selling back the 2007 Outback. Again, Liberty took care of everything. Maybe some dealerships would not want the extra hassle of all these arrangements, but Liberty took the time, care, and effort to make it work. So now they do not only have a loyal fan in me, but also loyal fans in my father, mother, and sister. All in all, I cannot say enough good things about Liberty Subaru. If it were not a great place, I would not currently have my fourth car from them, and I would not have been a customer of theirs for over ten years now. I am at the point now where when I step into the check-in area for service, they already have my info up on the computer screen before I can even tell them my name, my car, or my license plate number. And on that big day when you get to drive home your new car, they have it parked in the front, ready to go. It is all clean and shiny (even the tires gleam!), and in the perfect position for you to get in and drive it right there out of the exit. It is like having some kind of V.I.P. status. Thanks to all the good folks at Liberty Subaru. I hope other customers feel as happy as I do. :) (Sorry for writing a novel, but I had a lot to say!) More

Helpful 0

Report | Print

I was offered a nice price for my new car. Jeff W. was patient, knowledgeable, and extremely accommodating through the process. I would highly recommend this dealership. patient, knowledgeable, and extremely accommodating through the process. I would highly recommend this dealership. More

Helpful 0

Report | Print

I am very happy with my experiences at Liberty Subaru. Jeff was very helpful, but not pushy. I did some pre-buying work on-line so I was prepared when I came in. I had a good test drive and was able to Jeff was very helpful, but not pushy. I did some pre-buying work on-line so I was prepared when I came in. I had a good test drive and was able to see all the cars they had in stock. Jeff also told me about the incoming cars that would be available the next week. When I picked up my new Forrester he showed me how everything worked, and I felt comfortable right away. Normally I do not like to go to car dealers, but this time it was pleasant. The financing department was also pleasant to deal with. Kevin was very professional, and had everything ready when we came back to pick up the car. I am very happy with the car and all the people I came into contact with at Liberty Subaru. I highly recommend this dealership. More

Helpful 1

Report | Print