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Jeff Wessels
Jeff Wessels at Mall of Georgia Ford
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Jeff Wessels | Page 2

General Manager

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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3.9
72 Reviews
3.9

72 Reviews

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72 Reviews of Jeff Wessels

January 08, 2024

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Employee Rating

Good fast service, cool yellow car in the back lot. Will come back for additional services. More

by Airbornrobin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Joshua Carter, Adrian Turnbull, Andy Stanley, Ashlynn Van Hees

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Jan 17, 2024

Mall of Georgia Ford responded

Hi there, thank you for the review. We welcome you to use our service department for excellent service. We look forward to seeing you soon!

December 19, 2023

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All the staff were helpful and courteous, all in all a pleasant experience. Thank you More

by MMILLER132
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Andy Stanley, Ashlynn Van Hees

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December 06, 2023

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Employee Rating

They wery good to work with and no problems with anyone in the service department More

by JOHNPENNEBAKER
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Recommend Dealer
Yes
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November 16, 2023

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Service was without negatives. People were pleasant, helpful, competent and timely. My car, which I thought was OK when I brought it in, was running noticeably better after the ser More

by kentlecroysr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Andy Stanley, Ashlynn Van Hees

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November 04, 2023

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The leasing process was bad. The lease buyout was bad. The junk fee to but the lease is bad. I would darken your steps ever again. More

by cademan424
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: James King, Joshua Carter, Andy Stanley, Ashlynn Van Hees

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Nov 07, 2023

Mall of Georgia Ford responded

We're truly sorry to hear about your negative sales experience. Our aim is to provide a smooth and pleasant car-buying process for all our customers, and it's disappointing to learn that we fell short of your expectations. Your feedback is important to us, and we take it seriously. We will review the details of your experience with our sales team to identify areas for improvement. Our goal is to ensure that every customer receives the attention and assistance they deserve.

November 03, 2023

Dealership Rating
Employee Rating

Very timely and worked with my schedule. Id recommend anyone to go here for service More

by asjenkins514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Joshua Carter, Adrian Turnbull, Andy Stanley, Ashlynn Van Hees

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Nov 07, 2023

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

October 25, 2023

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Employee Rating

Messed up my car. They were not thorough with work or communication. Will not be bringing my vehicle back there. More

by Seven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James King, Joshua Carter, Adrian Turnbull, Andy Stanley

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Oct 26, 2023

Mall of Georgia Ford responded

We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership.

October 23, 2023

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Employee Rating

Great customer service, reasonable pricing for service, all work done always in a timely manner. More

by alvinarnild43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Andy Stanley, Ashlynn Van Hees

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Oct 26, 2023

Mall of Georgia Ford responded

Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

October 20, 2023

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Employee Rating

Great service, friendly and informative team. A lot more reasonably priced than I had anticipated. More

by jason.d.hay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King

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Oct 20, 2023

Mall of Georgia Ford responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

October 19, 2023

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Employee Rating

My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty More

by hmiller1856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James King, Joshua Carter, Adrian Turnbull, Andy Stanley, Ashlynn Van Hees

Helpful
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Oct 20, 2023

Mall of Georgia Ford responded

Thank you for taking the time to leave a review of your recent experience with our dealership. I am sorry to hear that you did not receive adequate communication during your visit. At our dealership, we strive to provide clear and prompt communication with all of our customers, and it is concerning to hear that we fell short in your case. We take all customer feedback seriously, and we will be reviewing our communication processes to ensure that this does not happen again in the future.

Oct 20, 2023

hmiller1856 responded

POV Me: Against better judgment, I finally decide to respond to the SEVENTH request from Ford for a review for this service center despite how terrible our experience has been. FORD: *inserts canned response that shows their lack of care, further proving how inadequate this location is at servicing their customers*

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