Jeffrey Campaniolo | Page 13

Although I had a positive experience with my salesperson, I had a very negative experience in the finance department as a first time buyer of a vehicle. It's quite a bummer that I had taken the finance guy, I had a very negative experience in the finance department as a first time buyer of a vehicle. It's quite a bummer that I had taken the finance guy, Jeff's word for what he was saying, but it turns out it was more so to sell me on something that was completely voluntary. Despite having great credit, Jeff insisted that he fought with the bank to get me a better rate which would only be granted provided I buy the $995 total car package. Although he made such claims, he did not provide any proof validating this nor did he show us what the payment would be with or without the coverage. Unfortunately, I let my excitement get to me as a first time buyer of a vehicle that I didn't ask the questions I should have in regards to seeing the proof of his statements and the rate with or without the protection plan. I just took his word for it when he said not having the plan would only lower my payment by "a few cents..." Later on when reading through the documentation, I come to find out that any additional warranties, protection plans, and coverages are entirely voluntary and have no effect on the financing rates or the dealership's decision to lease the vehicle. Upon finding this information I went back to the dealership the following day to receive a refund for this due to the fact that I was told a blatant lie about getting the better payment provided I get this additional protection. Even after the fact of returning to the dealership and discussing this matter with Jeff, he continued to sell me on this additional insurance and insisted that it was added in my favor of me receiving better rates. After a 15 minute conversation and him basically saying there was nothing that could be done about removing the coverage and receiving the refund, we asked to speak to a manager. Within an additional 5-7 minutes of waiting Jeff came back and said he would issue a check of $995 to refund the total care protection. Although I am glad that after a great amount of time, persistence, and push back I was able to receive my refund, I am disappointed in the fact that I was taken advantage of.. Furthermore, due to the fact that the monthly payment was already locked in, I am stuck with a higher payment than it initially could have been if I was not lied to about some unnecessary protection plan. More

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Jeff Sousou was very helpful form the beginning. Great communication and kept me informed throughout the process. Very responsive and helpful with questions throughout the purchase process Great communication and kept me informed throughout the process. Very responsive and helpful with questions throughout the purchase process More

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Excellent experience working Jeff Sousou with my 1st and 2nd purchase there at Danbury Kia. Very knowledgeable salesman, no pressure, made sure I was getting the best deal to fit my budget. Also would like 2nd purchase there at Danbury Kia. Very knowledgeable salesman, no pressure, made sure I was getting the best deal to fit my budget. Also would like to mention that Danbury Kia's service department was great to work with as well. Very professional and provided excellent service on my previous car and looking forward to working with them on my new car. Thanks again to Jeff Sousou for making my purchase experience as smooth as it was. Will be recommending friends and family to see Jeff at Danbury Kia. More

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Brain was very easy to work with and he. Got me everything I asked for he was wonderful Got me everything I asked for he was wonderful More

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Took me on time for an oil change. Gave me a free car wash coupon after they completed work on my car. Gave me a free car wash coupon after they completed work on my car. More

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My experience with this dealership has been very good. This is the second time I have gotten a vehicle at this location. This is the second time I have gotten a vehicle at this location. More

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Staff was very helpful. We selected the Telluride and like it a lot. The whole process was handled well and and the staff explained each process in detail, from beginning to We selected the Telluride and like it a lot. The whole process was handled well and and the staff explained each process in detail, from beginning to end! Looking forward to working with the service team and hopefully the experience continues. Thanks More

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Picked up my brand new Kia optima from Danbury Kia. My salesman Kevin Davis help me pick out the right color and accessories. Walked in knew what I wanted and Kevin help me out to make sure I got the b My salesman Kevin Davis help me pick out the right color and accessories. Walked in knew what I wanted and Kevin help me out to make sure I got the best price very professional. Will definitely let friends and family know to definitely go see him. Thank you More

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Kevin, my salesperson went above & beyond to get my deal approved. I struggled with credit issues, and Jeff in Finance sealed the deal for me. The entire experience was awesome from beginning to end. Ma approved. I struggled with credit issues, and Jeff in Finance sealed the deal for me. The entire experience was awesome from beginning to end. Make your next purchase from Danbury Kia! More

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Andy and Bryan is a excellent and caring people at the dealer... All question I had was answered also the transparency of the number, price and warranty is something I never saw in other dealership.... Th dealer... All question I had was answered also the transparency of the number, price and warranty is something I never saw in other dealership.... Thank You Kia Danbury special thanks for the manager Andy and the great sale man Bryan More

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