Jeremy Hopkins | Page 7

just what i needed-a patient salesperson Jeremy, our salesperson patiently showed us everything we wanted to see, and answered all the questions we fired at him. It was a pleasure to work wit Jeremy, our salesperson patiently showed us everything we wanted to see, and answered all the questions we fired at him. It was a pleasure to work with him. Adam, the manager was also very helpful in getting us what we wanted. More

Helpful 0

Report | Print

Great Experience Thanks Jeremy for working with me on the purchase of our "new" used Ford Edge. I appreciate your patience and work in knowing about your product and Thanks Jeremy for working with me on the purchase of our "new" used Ford Edge. I appreciate your patience and work in knowing about your product and the deal I had in place. I am very satisfied with the staff at Fair Oaks Ford and would recommend this dealership to any of our friends and family. More

Helpful 0

Report | Print

tried to buy a used car Made an appointment on a Friday night to see a used car, drove down from South Elgin, talked to a salesman, sat inside for 30 minutes because they cou Made an appointment on a Friday night to see a used car, drove down from South Elgin, talked to a salesman, sat inside for 30 minutes because they could not get the car started. Salesman said they will get it in the shop Monday and he would let us know. I emailed on Monday he called me back on Wednesday said they just got it in the service department and he would let me know what was going on. A week and a half went by, I emailed the salesperson he never responded. I called the next day left two messages for him no call back. Third time I called I asked to talk with the used car sales manager I was told he was off. A woman called me back and asked what I was calling about I told her what was going on and she said she would find out what was going on and call me right back. Two days go by, I didn't hear anything. I called back and asked to talk to the sales manager again, he said the car is good to go come and drive it. I asked if there were any fault codes on the computer he said it is all clean. I go down the next day to drive it and the car won't start. I waited another 35 minutes and they got it started so I drove it then I checked if there were any fault codes and it showed 8 to 10 different codes. While trying to negotiate on a price, the salesperson was telling me some ridiculous price that they would be selling this car at if it had no problems. Although the price was good, I was not willing to pay their price and take a chance on all those fault codes and the not starting issues. As far as customer service goes, getting honest news about the car is better than not getting any news. I got the impression that this is a buyer beware dealer. More

Helpful 0

Report | Print

Knowledgeable Salesperson Thanks Jeremy for working with us on the purchase of our "new" used MKC. We appreciate your patience and obvious hard work in knowing about you produc Thanks Jeremy for working with us on the purchase of our "new" used MKC. We appreciate your patience and obvious hard work in knowing about you products. We are very satisfied with the staff at Fair Oaks Ford and would recommend this dealership to any of our friends and family. More

Helpful 0

Report | Print