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Jeriel Diaz
Jeriel Diaz at Kelly Nissan of Woburn
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Jeriel Diaz

Service Advisor

Kelly Nissan of Woburn

95 Cedar Street
Woburn, MA 01801

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1 Review of Jeriel Diaz

April 17, 2024

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We purchased our last car from Kelly Woburn and will be avoiding them in the future based on the experience with their service department. They damaged rotors during a brake install, couldn't identify the More

by nunes7452
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Other Employees Tagged: Alan Teyssedou

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Apr 17, 2024

Kelly Nissan of Woburn responded

Thank you for bringing your recent experience to our attention Nunes7452. We're quite sorry that you had a negative experience with our service department, however, we would appreciate the opportunity to resolve this matter with you. Please reach out to our service manager Alan at (781) 835-3500 so we may assist you in moving forward towards a resolution. Thank you.

Apr 17, 2024

nunes7452 responded

I called earlier and was transferred over to the service department manager who I believe was Alan. Alan told me the only way I could have been refunded is if I brought the car to my trusted mechanic, to only have him diagnose the problem, and bring the car back to Kelly for a third time to actually perform the work. Alan made it very clear he had no intention to refund the faulty brake job. A refund for the brake work would have been the absolute minimum I was expecting, given that they tried to charge me $700 to replace my perfectly good axle and caused me to go without a car for a month.

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