Jerry C. | Page 6

Great dealership They were great at DeCozen. No pressure, very professional, easy to get prices and make a deal. I would definitely recommend them to other people. They were great at DeCozen. No pressure, very professional, easy to get prices and make a deal. I would definitely recommend them to other people. More

by aimeeboutcher Verified Customer Verified Customer

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Great Service Great service and very helpful it was a smooth process. I will definitely recommend this dealer to a family or friend to vist if looking for a new veh Great service and very helpful it was a smooth process. I will definitely recommend this dealer to a family or friend to vist if looking for a new vehicle More

by cristo0805 Verified Customer Verified Customer

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12/8/18 Service review I had an 8:30a appointment and when I arrived, on time, I was told there were 4 people in front of me and it would likely be 45 mins to and hour. I do I had an 8:30a appointment and when I arrived, on time, I was told there were 4 people in front of me and it would likely be 45 mins to and hour. I don't understand why my car wouldn't be seen right away if I had an appointment. I waited nearly two hours and was surprised to see my bill was $590 with no explanation of what I paid for other than the one tire that I purchased. I asked multiple times how much longer it would take and I was told I would be informed when it was ready. The staff was by no means rude, but there was a severe lack of information and transparency. I didn't expect an apology but none was offered. However, I did receive a happy holidays greeting when I left, which I appreciated. I do no know the names of the people I interacted with unfortunately so I selected a few names below because it would not let me submit without selecting. More

by JOSHUANOVAL Verified Customer Verified Customer

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2018 jeep Cherokee trailhawk,Great buying experience. Had a great buying experience. Sales staff, financing team and dealership management were friendly and very professional. I Would recommended this de Had a great buying experience. Sales staff, financing team and dealership management were friendly and very professional. I Would recommended this dealer tonfriens without hesitation. More

by amilwr Verified Customer Verified Customer

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The worst customer and sales rep I ever seen Joe one of the salesmen, said they would get our car registered in our state for us for free to find out later we were charged a thousand dollars, the Joe one of the salesmen, said they would get our car registered in our state for us for free to find out later we were charged a thousand dollars, then they held our tags hostage after the temp 20 period ran out until I get my insurance changed to my wife's name, then they charged us a 100 dollars to do a credit report , I could of got that for free,then the car we purchased was a 2016 Mazda CX-5 gt, was missing a back cargo cover and they gave us a hard time about taking the price for one off,Jill who works in the office calls us on the last day of the temp tags to tell me they will not send my tags or registration until I change the name on my insurance policy, and that my car can be impounded if I continue to drive on the temp tags,they are unflexable,and once you buy a car they are impersonal,one sales rep mike told me its my fault that I got insurance for the car in my name, if I did not want the hassle I should have put the car in my name, a lot of nerve telling me who's name the car should of been in,if this car was not for my wife I would of rammed this car through the front door and down there throats,I dealt with a lot of dealers and never liked any of them but deco zen is the worst,STAY AWAY FROM THEM!!! You will walk out feeling assaulted and DIRTY! Joe m is a fast talking not very bright salesman all about the dollar bill doesn't even remember your name the next day,I forgot they also told me I could not get my tags until I had an interview with the bank that gave us a loan, an interview after the fact? Ridiculous !!! I should of took my 13 thousand dollar down payment somewhere else, I rather buy a old car with good service than a new car and feel like a victim again STAY AWAY this place will make you think bad thoughts More

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Best of the Best From start to finish this was the best car leasing experience we have had. There's a reason we come back to DeCozen over and over again! From start to finish this was the best car leasing experience we have had. There's a reason we come back to DeCozen over and over again! More

by RD-NJ Verified Customer Verified Customer

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Great new set of wheels Joe was very helpful in getting me into a 2018 Jeep Compass. The process was quick and easy. Stopped in one day and was driving the new car home a few Joe was very helpful in getting me into a 2018 Jeep Compass. The process was quick and easy. Stopped in one day and was driving the new car home a few days later. More

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Don’t do it! Don’t waste your time!! Don’t think about walking in, This place is horrible! They don’t care about previous customers! All I got was the run aroun Don’t waste your time!! Don’t think about walking in, This place is horrible! They don’t care about previous customers! All I got was the run around. Nobody returns phone calls. I had to call over and over to talk to Carmine. His excuse was “it is too busy”. I’m still waiting for a call from Jerry. This place is a joke! More

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What a Dealer should be Very organized, clean, knowledgeable, pleasant, no pressure but answered all questions. Worked with you under different scenarios with why type of car Very organized, clean, knowledgeable, pleasant, no pressure but answered all questions. Worked with you under different scenarios with why type of car buying and financing. Impressive would recommend. More

by fred.vazq Verified Customer Verified Customer

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Fantastic dealership! This was my first experience with Decozen and it will definitely not be my last! They have earned a lifelong customer. Jerry went above and beyond to This was my first experience with Decozen and it will definitely not be my last! They have earned a lifelong customer. Jerry went above and beyond to make my experience there be the best I’ve ever had in leasing a vehicle. Steven and Carmine made the time spent at the dealership the most comfortable. They took care of the whole process quickly and painlessly. I would definitely recommend Decozen to all my family and friends! More

by gonzalez.concetta Verified Customer Verified Customer

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