Like everyone else, the only reason I even gave them a star was because I had to! Absolutely, positively, the worst dealership out there. From sales to service, these people are criminals! Real bottom feeder types! Leased a Grand Cherokee a few years back. Upon delivery of vehicle, I was told I was being difficult because the exterior of the car had tree sap all over it and expected a detailed vehicle. Whatever, they cleaned it and I was appreciative. Fast forward maybe 2 years into the lease, with not much mileage at all, radiator goes. They try to charge me some thing $900 to fix. Well about two months ago, the lease was up. Upon trying to figure out what my options were, I was a little over the mileage, I was told by the salesman that my buyout was something like $23,000. Funny, cause my contract stated my residual value being $17,000. Then I receive a call apologizing saying the buyout was almost $19,000. Wait, WHAT? You are still trying to take advantage of me? So hands are tied and need to return this vehicle or buy it out. Low and behold, salesman stops returning my calls, nobody at the dealer can give me a solid answer. So thanks to them, I get screwed for an extra month payment! Ended up going to a dealer down in Monmouth County and turning the vehicle in through them and leasing a new Grand Cherokee. NEVER EVER DEAL WITH THESE PEOPLE... THEY WILL RIP YOU OFF!!!!
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