I towed my car (2011 Charger) to DeCozen after speaking to Chrysler Customer Care and finding out that there was a recall on the alternator. My car no longer started and I explained this to Chrysler Care and DeCozen. I was told that the car would go through a diagnostic checkpoint and I would be contacted. I never heard from them, but I called every day at least 3 times a day and was told that my service manager (Jamie) was never available. DeCozen had my car at this time for a total of 7 days before replacing the alternator and battery, explaining that they were waiting for authorizations from Chrysler Customer Care. I was called by this dealer on 1/13/2015 after complaining to Chrysler about the dealer’s customer service or lack of and was told that my car was ready for pick-up. I started my car at the dealer on 1/13 and it was still a little hesitant, spoke to Jamie (my service representative) and was told that I needed gas in the car. Well I had a quarter of gas in the car at that time. She also asked that I let the car run since it was sitting for 7 days, which I did for 30 minutes. Drove the car home and turn the car off, and just as I expected, the car would not start. Of course, I called Jamie back and she continued to say that the car required gas. I called Chrysler Customer Care the morning of 1/15 to report this and they thought the story was a little "fishy" but ask that I put some gas in the car just to satisfy the dealer, which I did. Well of course; this did not work, so I called Jamie to ask if the service guys checked the starter since the car is no longer starting. She said yes and the car started when it left the dealer, she also stated that the car was running in top notch shape when it left the dealer. I had the car for less than 24 hours, so what could I have done to the car to stop it from being in "top notch shape". I had the car towed back to the dealer on 1/15 which I had to pay out of pocket both times. I asked for a loaner and was told they did not have loaners. They had my car for another 14 days before calling me to state that the starter modem malfunctioned.
Decozen never called me for service updates and never keep me in the loop. I received all my updates from Chrysler Customer Care who was so apologetic for the recalls that they offered me 2 years (up to 4) oil changes. Finally DeCozen called me after I complained to Chrysler about the customer service and unprofessional behaviors to tell me that my starter modem went...It took them 14 days to figure this out? I told them that when I had the car towed back to the dealer on 1/15 that was the problem. Since I had the starter replaced during the summer of 2014, I asked Tina (Jamie was not in) if the starter malfunctioned due to the alternator and battery burning out, and was told no one is claiming that....What? I asked to speak to a manager but of course no one called me. I filed a complaint with BBB because there is no way a Dodge Dealer should have anyone’s 2011 Dodge Charger for 23 days just to replace a battery, alternator and starter modem – this is simple fixes. If they would have done their job, kept me informed/aware and updated throughout this process, maybe just maybe I would have understood why they had my car for 23 days. But since they told me to come and pick up my car on 1/13 and I have documentation that states that the battery and alternator was replaced, I don't understand why it took then another 14 days to detect that the starter malfunctioned. This was the worst experience I had in my life and because of this ordeal; I will never buy another charger.
Please skip this dealer when looking to service your Dodge, Chrysler, Ram
I Recommend This Dealer:
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