Jesus Marti | Page 17

I came in for an oil change which unknown to me ended up being complimentary along with a tire rotation, which was great! He (cant remember his name) then suggested a trans fluid change for $105 which I agr being complimentary along with a tire rotation, which was great! He (cant remember his name) then suggested a trans fluid change for $105 which I agreed to because I didnt do it in 2018 when suggested. But then... I get call that after the "inspection" that I needed a coolant flush, fuel system cleaner, a tune up (plugs wires, etc... I actually do need this but my bf will do it), I was supposedly leaking oil in several places so this and that had to be replaced. It was around if not more than $2000 worth of work. 1. I'm sure because I'm a girl, he thought I'd be dumb enough to agree to it. 2. I park in the same spot at work for 10 hrs a day, if I was leaking oil at all, I'd see it, let alone if it was bad enough I needed to spend thousands to fix it, I know xxxx well I'd see the oil leaking. Ive always had decent visits there for oil changes (I had a handful of free ones for buying my car there) but this last one reminded me why I dont go to dealerships and do everything I can myself or if needed go to my friendly mechanic that's honest. I only came there this day because it's close to work and I needed a wash so I'd pay the same for you guys to do it as I would changing it myself and paying for a car wash. Oh and lastly, I'm not even sure they did the tire rotation that was "complimentary" because I am missing one hub cap and valve stem cap on the same wheel and that wheel was in the same spot. Actually, one more thing, it's a frickin honda, I could probably not do maintenance for 3 years and it would still run lmao. Well now that I see Jesus Marti is on the sales list, I would love to add that in 2016 when he sold me the car, I told him I'd buy it if I got new tires because the ones on there were done for, but nope he had me sign the papers and I didnt realize he didnt include them (my fault for not reading) as he should have so you guys wouldnt include the new tires I requested. Okay. I'm done now! More

by sherretha Verified Customer Verified Customer

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They dont really listen to what you have to say. Typical salesmen. Not happy with outcome.. will tell you what they need to sell you a car. Wont go above and beyond. Easy to get a car however. Almost too ea salesmen. Not happy with outcome.. will tell you what they need to sell you a car. Wont go above and beyond. Easy to get a car however. Almost too easy. More

by ogc_brandon Verified Customer Verified Customer

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Anthony was fantastic. He made me feel like I was his only client and made sure was completely satisfied with my vehicle and his service. only client and made sure was completely satisfied with my vehicle and his service. More

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I walked in to the dealership and Roberto introduced himself and asked me if I needed any assistance. We proceeded to discuss about new vehicles and he asked me if I would like to take one for a ride. himself and asked me if I needed any assistance. We proceeded to discuss about new vehicles and he asked me if I would like to take one for a ride. More

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Nice, fair and reasonable Nate and team were great. They were friendly, helpful and reasonable when negotiating price of trade in and the purchase price of new Odyssey. I recom Nate and team were great. They were friendly, helpful and reasonable when negotiating price of trade in and the purchase price of new Odyssey. I recommend this dealership. More

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Best car buying experience in my life ! This dealership is very professional !Mr Anthon Lee I feel went above and beyond making sure all my needs were fully met. I felt like family there ! This dealership is very professional !Mr Anthon Lee I feel went above and beyond making sure all my needs were fully met. I felt like family there ! I have had bad experiences at other dealerships in the past and highly recommend Honda of Kenosha to everyone !!! Jesus Marti was my fiance person there and he was extremely pleasent to work with. He made buying a car a wonderful experience. If you are in the market for a new or used car this is the dealership well worth checking out !!! More

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Dishonest Sales and Poor Customer Service I recently purchased a 2018 Accord EX from Honda of Kenosha, while the car is fantastic the experience was awful. I used True Car to find the vehicle I recently purchased a 2018 Accord EX from Honda of Kenosha, while the car is fantastic the experience was awful. I used True Car to find the vehicle and understand approximately what I'd pay, this was explained to the sales person (Leo) who let me know that it was a phenomenal deal and went on to explain some of the perks "included" with this purchase. These perks were NOT included in the cost of the car, each had an additional fee - Auto Butler (which I mentioned I'd never use as I don't live in the same state as the dealership) $1,000, extended bumper to bumper warranty $2,000, Color Pros $4,000. When discussing my monthly payments with Leo using a calculator to show that something wasn't adding up I was told that I must be factoring in the interest wrong and that "there's no we we're up-charging you that much, but finance can break it down for you." When I sat down with Jesus from finance we looked at the line by line breakdown which showed these charges I asked to have them removed but I was told there was "no revisiting" and that I was essentially stuck. Later that evening I spoke with my brother in-law, who works at a car dealership, he advised I request the warranties be canceled as that's a fairly standard process. I reached out Melissa Koerber, Customer Service Manager, who put me in touch with Corey, the dealer's General Manager. Corey was responsive via email but required me to come to the dealership to discuss the cancellation. I took a half day and made the trek from Chicago to Kenosha only to be told that there's nothing they can do outside of canceling the only useful warranty, the bumper to bumper - if that's the case why not mention that via email and save me the trip and a half days time? Additionally Jesus mentioned the dealership doesn't actually honor True Car pricing and that they advertise their cars online at prices far less than they're willing them for to get people in the door - very dishonest. After an hour of arguing the dealer agreed to reduce the cost of the Auto Butler (that I'll never use) but they can't do anything for the $4,000 Color Pros. Net Net - Don't trust these guys! I didn't ask for any of these warranties nor were they properly explained by sales, I was charged $7,000 more than I should have been, and was basically told to hit the bricks when I brought these issues to the dealer. More

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Worst customer service ever. No promises kept ! I dealt with Joe , finance manager. And a dishonest sales person. They would not refund my car care coverage, Even with the cancellation notice. The I dealt with Joe , finance manager. And a dishonest sales person. They would not refund my car care coverage, Even with the cancellation notice. They said they fired the incompetent staff. Jesus Marti is the new finance manager. I flew from Austin Texas to Kenosha to discuss my problem. He reassured me they would call back. I have never heard from him again. They will not return my calls. NEVER BUY A CAR HERE. More

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Just simply put: WOW. Walking in, I knew this was where I was going to buy my vehicles, it felt like home. Everyone was super friendly and I could tell they genuinely cared Walking in, I knew this was where I was going to buy my vehicles, it felt like home. Everyone was super friendly and I could tell they genuinely cared and wanted to see me get what I wanted. I was upside down in my current car loan and needed to trade it in for a new vehicle for myself and another for my daughter. I did some research online so I had a general idea of what I was hoping for. I already had visited every other major dealer in town and was terribly disappointed not only at those dealers’ lack of concern for my needs, but their obvious excitement as they fed me exorbitant numbers on mediocre vehicles. My first impression of Honda of Kenosha was that everyone clearly was proud of what they were doing and were confident in their product. I was just leaving their parking lot to test drive a white Accord and looked over to my daughter, smiled, and said, “this is the one honey”. We returned and after crunching some numbers and a little negotiating, I signed for my new car. Everyone I had spoken to throughout the transaction was kind, encouraging, positive and engaging. It truly felt like family. I went home and wondered if it was all too good to be true and after sleeping on it a few nights, I texted my salesman and asked him to get everything set for me to pick up my daughter’s new car that afternoon. Sure enough, I walked in after work, Jesus handed me the keys and the manual and said that Joe would be with me shortly to set up terms. I walked in, signed, and off we went with our second purchase. It has been a month now and I am just as confident and satisfied with these vehicles as I was when I bought them. The quality is obvious, the safety features are amazing, the prices are so economical, the gas savings is nearly paying for the second vehicle, and I continue to tell everyone I know what an awesome experience I had at Honda of Kenosha. They’re a game changer for buying cars and in 9 months, I’ll be contacting Jesus for my second daughter to get her first vehicle as well. More

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Great experience! I went to Honda of Kenosha with a used car in mind and left with exactly what I wanted! I worked with Jesus and would highly recommend him to anyone l I went to Honda of Kenosha with a used car in mind and left with exactly what I wanted! I worked with Jesus and would highly recommend him to anyone looking for a new or used car. He is friendly and knowledgeable and great to work with. This dealership is where my entire family goes now. We are all extremely happy! More

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