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Jill Thurston
520 Reviews
Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.
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21 yrs
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520 Reviews of Jill Thurston
October 28, 2023
The staff in the service center is friendly and professional. I will continue to get service here. professional. I will continue to get service here. More
by MJDUNLOP8
Verified CustomerOther Employees Tagged: Jeff Bowman, Hailey Armour
Helpful 
September 24, 2023
Good service was very nice no pressure and very friendly and personable happy with customer services and personable happy with customer services More
by ADSINGH722
Other Employees Tagged: Jeff Bowman, Julie Adams, Susan Brown, John Anderson, Hailey Armour, Jeremiah Ramirez, Michael Gallardo, Tim WIllis, Issa Kone
September 19, 2023
Jeff always takes such good care of me. He explains what is needed and provides input when asked. He has guided me through the process on many occasions and helps me make the best decision He explains what is needed and provides input when asked. He has guided me through the process on many occasions and helps me make the best decisions for me and the maintenance of my car at the time. I trust and rely on Jeff each time I come. More
by GHEATH1369
Other Employees Tagged: Jeff Bowman
September 13, 2023
I had a mixed experience. The individuals I worked with - Shaun, Issa, and above all, service manager Jill Thurston, were uniformly great. Jill in particular went above and be The individuals I worked with - Shaun, Issa, and above all, service manager Jill Thurston, were uniformly great. Jill in particular went above and beyond. The problems were 1) that I had an appointment to get a part replaced and nobody called to tell me "don't come, the part hasn't arrived." Also, (2) I had originally come to have a specific problem checked AND to have the car checked overall for roadworthiness for a driving trip. Turned out that the service personnel look at the date on the oil change sticker to see if an oil change is due, and DON"T ACTUALLY CHECK THE OIL LEVEL!! Naturally, having been told all was ready, I drove out and immediately got a low oil warning. An oil change (with detergent to ensure the float indicator wasn't sticky) fixed that, but it could have easily been noticed on the initial check instead of requiring another visit. I understand that this practice is going to be changed, and the techs will actually take the 30 seconds required to check the dipstick, so hopefully nobody else has that particular experience. More
by AUBERGINE42
Other Employees Tagged: Issa Kone
August 31, 2023
They are all very competent and nice to work with, but sometimes not as responsive as one should hope. I think this is partly because they just moved into their new building and the phones are still jank sometimes not as responsive as one should hope. I think this is partly because they just moved into their new building and the phones are still janky. More
by MARKCLOGAN
Other Employees Tagged: Jeff Bowman, Michael Gallardo, Issa Kone
August 25, 2023
Love the new service department building and large waiting room, plenty of space to wait on your vehicle being serviced. waiting room, plenty of space to wait on your vehicle being serviced. More
by TBELLAMY2002
Other Employees Tagged: Jeff Bowman
