Jim Blacksten | Page 5

The staff Jim, Romy, and Jerry were extremely helpful and patient during our buying experience. It was raining and they showed us all the available models they had and explained all the features thoroughly. patient during our buying experience. It was raining and they showed us all the available models they had and explained all the features thoroughly. We highly reccomend speaking to them. Romy especially was very helpful and attended to all of our needs. Jim was also very was straight forward in the process. We are very happy with our purchase and will reccomend Elk Grove Toyota to all of our friends. More

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I was just really looking to see if what I wanted was there, not ready to buy 100%. As soon as i saw the models I knew I wanted the red 2011 corolla. Jerry came up to me and asked if he could help. I t there, not ready to buy 100%. As soon as i saw the models I knew I wanted the red 2011 corolla. Jerry came up to me and asked if he could help. I told him what i wanted. He showed me the red corolla and I was I love it!. I told him my situation and he said i'm willing to help. I test drove it. I said I'm ready to make an offer. I like it. We went in. he helped me a lot. He was working with me giving me options. My score wasn't that perfect so i thought i was rejected, But to my surprise he said we can help. At the end i think I got a good deal, considering my situation. Leslie Riola showed me the works on the car. Nice friendly lady, She explained very good. I was jerry's first deal. Happy for him. Very good sales person. More

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Romy Cruz was the perfect salesperson for us. He greeted up promptly and with a smile, asked us all the right question about what we were looking for. He answered all our questions and was very knowledgeabl up promptly and with a smile, asked us all the right question about what we were looking for. He answered all our questions and was very knowledgeable about the car and the process. We would refer our friends and family to him. More

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This is the third car I've purchased from this dealership. They are wonderful to deal with, fair, honest and up front. Their service dept is also excellent, quick and very skillful. This is a firs dealership. They are wonderful to deal with, fair, honest and up front. Their service dept is also excellent, quick and very skillful. This is a first rate operation with a knowledgeable staff. I'd recommend them to anyone. I More

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I was very happy with the customer service. Even though we went in late at night and it was extreamly cold outside, the salesman still came out to show us the cars we were looking at (this did not happen a we went in late at night and it was extreamly cold outside, the salesman still came out to show us the cars we were looking at (this did not happen at the Nissan dealer next door were I sat for 20 min without anyone even saying high so I left). Went in originally to just compair cars and decided to run the numbers. I explained it was late and I didnt want to spend alot of time going back and forth. They agreed and we were able to make a deal very fast once the sales manager Jim got involved. Overall one of the best car buying experinces I have had. More

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I bought a new Toyota Camry from Elk Grove Toyota and I was very pleased with how accommodating Jim Blacksten and Martin were during the transaction. I visited another Toyota dealer outside of the Elk G was very pleased with how accommodating Jim Blacksten and Martin were during the transaction. I visited another Toyota dealer outside of the Elk Grove area and while their advertised price seemed attractive, Elk Grove Toyota not only beat their price, but went out of their way to make sure I recieved every thing I wanted in a new car. I drove home from the purchase feeling very satisfied and that feeling has not changed. More

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Conflicting reasons as to who authorizes service; sales manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehic manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehicle pulled to the right as my wife test drove it, the salesman said it would be taken care of if purchased. When it was brought in we were told that all vehicles pull to the right and that it would not be fixed. The car also was in to have the hood buffed and paint the rear bumper. When picking up the car I noticed deep scratches in the front passenger side door. The sales manager and advisor are saying it was there when I purchased the car. The repairs have been completed to my wife and my satisfaction. EG Toyota did work with us to make sure we were satisfied with their service. Mark and Brian took the time to work with me and make sure everything was repaired. I can say even though we were not in agreement at first, they did make things good in the end. More

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I feel like I got a good deal and each department at the dealership has been very friendly and responsive. I bought the extended warranty and I am so glad I did (ask what discounts you may qualify for!). I dealership has been very friendly and responsive. I bought the extended warranty and I am so glad I did (ask what discounts you may qualify for!). I know Elk Grove Toyota will take good care of me if anything happens to my Rav4. More

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I went in to check out a new car. I worked with a sales rep and I was surprised how smooth it went. I worked with Charly Peoples and she is one of the best sales associate that I worked with. She made me v rep and I was surprised how smooth it went. I worked with Charly Peoples and she is one of the best sales associate that I worked with. She made me very comfortable did not pressure me and made sure that I liked my car. She made an outstanding commitment for customer service. She made an deal for an excellent price for a new 2011 Camry with 0% down and 0% interest. I walked away a happy camper. This is quite a contrast to my dealing with Roseville Toyota. I will recommend all my friends who are interested in purchasing a Toyota to go to Elk Grove Toyota and work with Charly. More

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Gabriel made us feel comfortable while we sat there waiting for our doccuments to be ready. He chatted with us, offered us water, and was even able to give my sister a free car wash while we waited. Th waiting for our doccuments to be ready. He chatted with us, offered us water, and was even able to give my sister a free car wash while we waited. That was greatly appreciated. He was very fun and friendly. More

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