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Jim Haertzen
13 Reviews
13 Reviews of Jim Haertzen
August 14, 2022
The service request was wrongly written for a check on my tire, i asked for a tire change. Found that out after a1 1/2 hour wait when i was told they had no tire for my Fit. (Which i bought there.).My car tire, i asked for a tire change. Found that out after a1 1/2 hour wait when i was told they had no tire for my Fit. (Which i bought there.).My car had been shot up. The one looking at the tire opened my door. A bullet fell out. HE THREW IT AWAY! Evidence i could give to police re: the gun being used repeatedly on my block and he threw it away. Another appointment, no tire there-"i got busy with another customer and forgot to call you." Kind of a big thing for a disabled person with chronic pain, driving out there for nothing. Another appointment. No tire. i called this time. Thursday appointment made for me that i got through email, which i did not see until i was done with work--too late for the appointment. Friday got the tire. In the meantime, i called the overall manager, Jim, who hung up on me when he called back; i was told the service manager had called me Thursday to let me know about the tire. i got no call or message on either of my phones. i am a 30 year customer of this dealership, have bought cars there and relied on them for service. Never had a problem but this was a fiasco at a time emotional distress and feeling very unsafe. Having to drive on the spare with the tire warning on, to multiple appointments 20 miles away was scary. Oh, yeah, no one turned the tire light off either. i am not going back just for that! More
by sandraraj60
Verified CustomerOther Employees Tagged: Scott Holman , Troy
Helpful 
July 15, 2022
Salesman was in constant communication with updates and very responsive. The sales manager needs to go back to school to relearn about how to treat a customer. We had to put money down on the car due to su very responsive. The sales manager needs to go back to school to relearn about how to treat a customer. We had to put money down on the car due to supply chain issues. During inspection of the car it was noted the quality of this Honda was poor with the alignment of the panels and the sales manager told us if we didn’t like the quality of the vehicle to take our business elsewhere. Had there not been a supply chain issue, we would have immediately taken our business elsewhere. More
by Ple6_
Other Employees Tagged: Terry Glass
July 01, 2022
This is a top notch dealership with a top notch staff. I recommend it to anyone looking for a vehicle. I recommend it to anyone looking for a vehicle. More
by mikehagen22
Other Employees Tagged: Mike Ozark, Tanner Walczak
December 06, 2021
He is RUDE and an xxx hole. Customer service sucks. He’s childish. Refuses to listen to the problem and only want YOU to listen to their bill xxxx so they can make a sale. childish. Refuses to listen to the problem and only want YOU to listen to their bill xxxx so they can make a sale. More
by vangx
Other Employees Tagged: Chris Anderson
November 15, 2021
Great service, knowledgeable about the vehicles, good financing options, good selection of new and used financing options, good selection of new and used More
by BRAD.SULLIVAN
Other Employees Tagged: Joe Haertzen, Chris Anderson
June 07, 2021
I’m probably not the person you want to ask! If you want to be told they are going to fix your car one way and they decide to do it their way it’s quite shocking!!!! This place is a joke, management is aw to be told they are going to fix your car one way and they decide to do it their way it’s quite shocking!!!! This place is a joke, management is awful!!!! I would love to be able to give zero stars but since that’s not option I had to give one star! More
by BRATYASH18
Other Employees Tagged: Ben Wysocki, Ashley Parmer
June 01, 2021
I have been impressed time and time again with my experiences at Luther Brookdale Honda. I’ve purchased several vehicles here, my wife has purchased two now, and I have even referred my mother to the experiences at Luther Brookdale Honda. I’ve purchased several vehicles here, my wife has purchased two now, and I have even referred my mother to them. The entire staff from sales to finance to service have been amazing. Look no further for your Honda buying and service needs!! More
by KC
Other Employees Tagged: Keith Ellenberg, Joe Haertzen, Ben Wysocki, Ryan Mattson, Benjamin Haertzen, Adam Peterson, Scott Kasprzak
November 30, 2020
Jim openly admitted to be they were committing illegal activity with my car. I asked him not to speed with testing my car and his response to me was “Big deal everyone breaks the law.” Then he yelled at m activity with my car. I asked him not to speed with testing my car and his response to me was “Big deal everyone breaks the law.” Then he yelled at me over the phone not make a big deal out of it. He went out of his way to be rude to me and cover for his employees breaking the law. He insulted me and was very unprofessional. More
by CGROSCH10
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