Jim Monahan

Everytime I visit I receive excellent customer service. Fast service as well. Never any issues. Fast service as well. Never any issues. More

by KRISTY.BLAKEMORE Verified Customer Verified Customer

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Abilityv to listen to customer concerns. Was very pleased with John Howard otofesdionalism... Will refer others Was very pleased with John Howard otofesdionalism... Will refer others More

by jtarmarshall Verified Customer Verified Customer

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The service rep was very courteous and efficient. .the waiting area was very comfortable and clean. .the waiting area was very comfortable and clean. More

by bchinn8637 Verified Customer Verified Customer

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Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More

by Ornelascj19 Verified Customer Verified Customer

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The service personnel are great to work with and car has continued to run well. continued to run well. More

by Skmiec Verified Customer Verified Customer

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I found the service to be polite and respectful but much too expensive to use for an oil change and tire rotation. The 90 minute wait was excessive since I actually made an appointment for the service. too expensive to use for an oil change and tire rotation. The 90 minute wait was excessive since I actually made an appointment for the service. More

by Fro32 Verified Customer Verified Customer

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I was happy with dealer. Every employee, i encountered was exceptional. I felt it took too long to receive service, i requested. Every employee, i encountered was exceptional. I felt it took too long to receive service, i requested. More

by gertsgirl13 Verified Customer Verified Customer

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Thank you for taking your time to fully explain the process in the full repair of the vehicle. I grew up in Michigan…. Worked with material testing for automotive companies…. So I know a snow job whe process in the full repair of the vehicle. I grew up in Michigan…. Worked with material testing for automotive companies…. So I know a snow job when I see it! And most importantly….. no return for a failure of the new pieces and parts. Well done and thank you …. But do not want to see you again soon!! More

by Mbappleton Verified Customer Verified Customer

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Prompt and courteous service of my vehicle. Comfortable waiting area with refreshments & snacks. Rizza Cadillac is a classy dealership! Comfortable waiting area with refreshments & snacks. Rizza Cadillac is a classy dealership! More

by JeffScheiner Verified Customer Verified Customer

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Awesome customer service, and an all around fantastic staff!!! Couldn’t ask for better treatment, from the crew in the Service Department! staff!!! Couldn’t ask for better treatment, from the crew in the Service Department! More

by curtissweat Verified Customer Verified Customer

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