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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
491 Reviews

Dealership Experience

16 yrs, 11 mos

Industry Experience

43 yrs, 2 mos

Languages Spoken

English English

4.8

491 Reviews

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491 Reviews of Joanne Sasso

August 22, 2025

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Employee Rating

Great experience! Easy to communicate with service person! Quick response to my needs! Quickly to diagnose the issue More

by BCAMELIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2025

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

August 21, 2025

Dealership Rating
Employee Rating

Joanne was a great help to me during my service appointment ! Very prompt and professional ! More

by moco818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 22, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

August 20, 2025

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Employee Rating

Everyone there in the service department is very knowledgeable, kind and helpful. I am very thorough and had my left there and less than 10 minutes to take me home. More

by renatotolu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia, Andy Bellizia, Carl Tagliamonte

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Aug 20, 2025

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 18, 2025

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Employee Rating

First visit. Great team. Definitely going to be a return customer for service and probably a new soon. More

by luigidemarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 18, 2025

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 14, 2025

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Employee Rating

Joanne makes going in for service appointments a breeze. She gets everything checked-in and explains the whole process and then she handles the rest. Pick-up was the same, she made it quick and painless. More

by LORENZOLOCSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

August 13, 2025

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Employee Rating

the people. Very nice I like it. there is person who speaks spanish. and the service. for transportation More

by SANDRA4G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Escobar, Fred Santarpio, Jessica Licona, Joe Bellizia, Andy Bellizia, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo

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Aug 13, 2025

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

August 12, 2025

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Employee Rating

Easy to communicate with, fast diagnostics, great clean work, competitive pricing, will bring my car back for service again! More

by BCAMELIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

August 08, 2025

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Employee Rating

Colonial Nissan was very professional and helpful diagnosing my Leaf's problem. I would recommend them. More

by david@sayres.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia

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Aug 08, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

August 08, 2025

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Employee Rating

problem not fixed, was charged for wiper blades that should have been changed at purchase. More

by stacimoskovit71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona

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Aug 08, 2025

Colonial Nissan of Medford responded

Hi, . Please give Joseph Bellizia a call we provide refund if blades where not change on saftey check mistakes do happen,but i will take care of it at once 781-395-5300 Sincerely Joseph Bellizia

August 06, 2025

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Employee Rating

Waited for over two hours for an oil change that cost me over $150. Not sure if I’ll go back. More

by valerie.passanisi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona

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Aug 06, 2025

Colonial Nissan of Medford responded

We do not have a Valerie Passanisi that has been to this Dealership. The ONLY Passanisi that as been to this Dealership we have was here on 6/7/25, and that customer had a oil and filter service and tire rotation done and that was done at no charge to them. Please get in touch with Joseph Bellizia General Manager 781-395-5300, so I can try to assist, or if it came in in other another name.

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