Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
266 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

266 Reviews

Write a Review

Dealership Experience

6 yrs, 3 mos

Specialties & Trainings

Bilingual

266 Reviews of Jessica Licona

April 26, 2024

Dealership Rating
Employee Rating

The associate was very helpful in getting me set up with a replacement key. They even uncovered that I had been overcharged for a previous service and initiated the refund for that. More

by hazystone
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso, Declan Foyle

April 25, 2024

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Everything went great. Everyone was so nice. I was seen on time. Everything went smoothly. More

by ANNSILVIO
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Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia, Joanne Sasso

Apr 26, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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The process of getting my car checked and repaired was explained well. I explained to the staff that it is my first car and my first time having brake issues and she helped me navigate getting them checke More

by caty.sullivan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Apr 26, 2024

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Caty. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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Very quick and easy service experience, less than 30 minutes to finish oil change and tire rotation. More

by cbratkovics
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Minigan

Apr 26, 2024

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

April 23, 2024

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Great service, the lad at the desk was friendly and very helpful. Service was done quickly More

by BROADBENTUK
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Recommend Dealer
Yes
Apr 24, 2024

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

April 16, 2024

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The service was fine, but the cost for them to just check a Nissan specific error code and tell me they didn't have the part was expensive. More

by JC
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Recommend Dealer
Yes
Apr 17, 2024

Colonial Nissan of Medford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Alex Chase, Service Manager achase@nissanofmedford.com

April 11, 2024

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Jonathan was very helpful, excellent customer service. Happy to see Carl, Jessica and Joanne are still there. All around, wonderful. I will definitely come back again. More

by Rooselyne
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Recommend Dealer
Yes
Apr 12, 2024

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 11, 2024

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Great service that was done quickly. I will plan to have service there again in the future. More

by JUSTNORTHOFCITY
Service Price Transparency
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Recommend Dealer
Yes
Apr 12, 2024

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

April 10, 2024

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Worst service ever! Took my car here less than 10 months ago and asked for a check up on my breaks. The inspection then said my brakes were fine, that I just needed to c More

by aliceoa00
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Recommend Dealer
No

April 05, 2024

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Employee Rating

It was an outstanding customer service experience. Nice waiting room with a place to work. More

by lrusso1
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Recommend Dealer
Yes
Apr 05, 2024

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

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