Joe King | Page 3

Service Minor warranty work on my 2014 Equus Ultimate . Great workmanship and service support. This is my 3rd purchase from this dealership all providing exc Minor warranty work on my 2014 Equus Ultimate . Great workmanship and service support. This is my 3rd purchase from this dealership all providing excellent results! More

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Great experience during Service From the service advisor right up to the mechanics this is the best experience I ever had at a dealer-ship. Thank You Hyundai of St. Augustine. From the service advisor right up to the mechanics this is the best experience I ever had at a dealer-ship. Thank You Hyundai of St. Augustine. More

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Great Customer Service I recently had an issue with a tire on a CPO vehicle I purchased. I sent an email to the GM who promptly responded and informed me I would be getting I recently had an issue with a tire on a CPO vehicle I purchased. I sent an email to the GM who promptly responded and informed me I would be getting a call from the service department. I received a call from Joe King and after explaining the situation to him, he said he would look into it and call me back. I received the call back as promised and Joe had worked out a satisfactory solution to my issue. Joe kept his word and was very professional through the whole process. I've had bad experiences with service departments from other dealers but these guys set the bar high ! I've bought 2 vehicles from Hyundai of St. Augustine and I wont buy a car from anyone else. Top notch ! More

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What a joke First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing. But messing up I purchased my "certified" preowned 2010 hyundai genesis coupe with 27k from Charles in July 2013. I went in to specifically look at this vehicle. After searching the lot for 20 minutes to find out one of the employees was driving the vehicle as a demo we found it. It was filthy but Charles assured me it would be detailed. So we took it on a test drive and I fell in love with the car. After signing the papers and them detailing the car I went out to look at my brand new to me car. It was covered in tree sap. Charles basically told me I was on my own I purchased it. As a first time car buyer I didn't know any better. I'm pretty decent at detailing so I figured a clay bar would get the sap out. Long story short it didn't so I got a quote to get it taken care of what needed to be done wade wanted me to have their "detail professional" do it. So they wetsanded and buffed the hood and spoiler and they sanded through the paint. They had the people that paint the cars repaint it and it doesn't match. I contacted hyundai motor America about the issue and they had me get a quote. I spoke with David mayfield and he said he would have jack elision redo the car. Why would I send it back to the people that messed it up Since I purchased the car. It has been in for issues almost every month since purchase for the following issues Headlights and tail lights were leaking Transmission 5th gear grind ( it's grinding in 6th now) Pulls to the right while driving Drivers side rear window leaked. Steering wheel peeling (one time replacement I was told) it's peeling a month later.Sunroof leaking causing stained headliner. I was told it was the drains so they cleaned them but it still leaks Outside door handle stopped working. I haven't had a chance to bring the car back in for the sunroof, the steering wheel and the seat shaking There are several posts on the forum that hyundai motor America is supposed to be following. Buyers beware of used vehicles More

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We brought the car in for a 30,000 mile service and to replace a broken wiper blade. There was a discrepancy concerning changing the oil too early. Hyundai loaned me a wiper blade and ordered a new arm. replace a broken wiper blade. There was a discrepancy concerning changing the oil too early. Hyundai loaned me a wiper blade and ordered a new arm. When I brought the car in mid week the scheduled service was on time. They replaced the oil and filter and the wiper blade very quickly and washed and vacuumed the car. We could not be happier with the service both now and ever since we purchased our Sonata. We have not had comparable service anywhere else in all the years we have owned automobiles. More

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Very easy to work with and hassle free experience. Thank you. The only thing I did not expect was for the car to be driven down. The trip took over 100 miles off my warranty. you. The only thing I did not expect was for the car to be driven down. The trip took over 100 miles off my warranty. More

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Service work performed met all expectations. Quality, professionalism and timeliness of work performed met all requirements. Top notch service team overall. Friendly, fast and courteous. professionalism and timeliness of work performed met all requirements. Top notch service team overall. Friendly, fast and courteous. More

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This was the first service for a brand new Elantra purchased for my daughter. The service department was wonderful. They inspected the entire vehicle, changed and replenished all of the fluids and w purchased for my daughter. The service department was wonderful. They inspected the entire vehicle, changed and replenished all of the fluids and washed and vacuumed the car. My daughter was treated like royalty. Thank you very much. More

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We came in to have our vehicle repaired under the warranty. Everyone was pleasant and cooperative during the whole process. Everything was fixed promptly with very little wait time. Overall a great e warranty. Everyone was pleasant and cooperative during the whole process. Everything was fixed promptly with very little wait time. Overall a great experience. James Cooper More

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From the time this dealership has opened, I've found it offering customers the very best sales and service experiences imaginable. I've now bought four different Hyundai vehicles (for different reasons it offering customers the very best sales and service experiences imaginable. I've now bought four different Hyundai vehicles (for different reasons and uses) from this dealership, and enthusiastically recommended it to friends who have also bought vehicles there, and they, too, have been amazed at how well they were treated. This is what a car dealership *should* be like (and, sadly, rarely is), and I sincerely hope the owners can maintain that high standard of customer service---and friendliness---as their business grows. More

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