Joe Meyer at Hall Chrysler Dodge Jeep Ram

Hello,
I am not the type of person who usually leaves feedback but in this case, it needs to be shared. I have a 2003 Dodge Cummins Diesel truck that Is my pride and joy. On November 8th, 2011 I picked up some bad fuel at one of the local service stations and it did a number on my injectors. I had the truck towed to a local Virginia Beach Diesel mechanic for repair. I felt confident that they knew what they were doing. Well several weeks went by before a line was even removed from my engine which of course allowed the local station to clean out the bad fuel from their tanks so they said it wasn't their fault. So the mechanic put new injectors in my truck but left some of the bad fuel in and it screwed those injectors up and then he wanted me to pay for them again. Oh by the way, they ran into my pretty truck with another customer’s vehicle while it sat awaiting repair so now my fender is smashed in. My insurance company said enough is enough; we towed the vehicle out on Feb 6, 2012 to Hall Chrysler under the care and supervision of Joe Meyer (Assistant Service Manager). Wow, I have to say, it was a pleasure dealing with someone who treated me like a customer and when Joe said he would take care of me, he wasn't kidding. They even went so far as to check the cylinder walls for damage before they put any new parts on my truck because bad fuel can do a lot of damage. An estimate was created and Joe sent that to my insurance company. They approved the work and in one week, Joe called me and said my truck was running great. I about fell out of my chair when he told me that it was already put back together and running. He went over a few areas of concern on my truck that were not related to this particular repair and I ended up calling around to get prices on those recommended services. Called Joe back and his pricing was extremely competitive that I went with his team because they offer one year/12,000 mile warranty on their parts. I am so happy to report that when I picked my truck up it was washed and ready to go out front. When I went over the invoice with Joe, the mechanic was standing next to us and he addressed all my questions about the repairs. Joe walked me to my truck and we did a quick walk around and I departed. I still can't believe how well they took care of me and how great their service is and the price was remarkable. Joe Meyer and his team are number one in my book and I will be back for all my automotive needs!

Was this review helpful to you?    Yes | No Thank you