Joelle Williams | Page 8

Great communication, continued to follow up with weekly updates. Found what we were looking for. updates. Found what we were looking for. More

by RL Verified Customer Verified Customer

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It’s all about taking your money and forgetting about you. There’s no real intent here to build any customer relationships. you. There’s no real intent here to build any customer relationships. More

by Efren619 Verified Customer Verified Customer

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Went to see a vehicle that we were interested in. Salesman and manager were nice and worked with us on our trade and all the way through our purchase . Salesman and manager were nice and worked with us on our trade and all the way through our purchase . More

by REYES350Z Verified Customer Verified Customer

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The team was very professional and courteous throughout my visit to your dealership! Thank you for the excellent service! my visit to your dealership! Thank you for the excellent service! More

by DAVE6257SKIER Verified Customer Verified Customer

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I would have given a 2 star review because my experience was sub-par at best- with questions going unanswered, lengthy time lapse between email/text correspondence, and a gruelling 6hrs at the dealership th was sub-par at best- with questions going unanswered, lengthy time lapse between email/text correspondence, and a gruelling 6hrs at the dealership the day I picked up my car (after waiting 4-5wks for it to arrive on a ship from Japan then train from LA). I was clear during my purchase process that I didn't want any extras and asked for a breakdown of all of the charges added to the sales price. This was almost impossible. My seller was very new, young, and slow, but very likable in every other aspect and easy to talk to. Once I ended up at the finance department I was extremely tired from a very long and gruelling 5hrs+ at the dealership so I basically just wanted out of there and wanted to just rush through whatever so I could go get my kid from daycare. Everything was electronic, I had not a single idea of what my total price was, how much was added on for taxes, etc. No matter what questions I asked I was told it would be shown at the end. However, at the end I was given a flash drive with everything on it. Nothing printed (not even a basic summary page) to show me exactly how much the total cost was, my down payment (A HUGE AMOUNT) deducted out, and the total cost of the finance package. Nothing. This lack of transparency really felt shady and like something was being hidden from me or like I was being taken advantage of. Then, a follow up call came from my seller, so I told the seller all of the above and that I'd not been able to go through the flashdrive files to get the answers myself and asked for help. I was told ok, then never heard back! Ever. This was typical. I am giving a 3 star review because of the help I received from Curtis in getting a senior seller to go over my new car gadgets with me. This new car has so many computerized sensors and the screen and I was not given a thorough tutorial, so the help from the senior seller was invaluable. I love my new car. It is a hybrid and is exceptional. I've always bought used cars and paid cash. This was my very first new car purchase (age 47) I've ever made in my life. However, I did feel like I was only a number that the dealership, that there are so many others looking to buy this car that I had to just take the price I was offered with zero negotiating room at all. This created a feeling of being trapped which really sucked, but as I was told, the market is the way it is, if you don't want it there are 200 people in line to take it. I have a reliable car though, and I know if I have any questions Curtis will find me someone like Paul who is friendly, great at explaining things and who will help me! I would recommend Paul but would have pointers of the things to find out 1st before purchase. More

by RWEST74 Verified Customer Verified Customer

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Walked in and after minutes of checking out the car, we purchased it. It would be nice to have a speedier way of getting out of the shop when paying cash. purchased it. It would be nice to have a speedier way of getting out of the shop when paying cash. More

by SABRUNNER Verified Customer Verified Customer

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Excellent salesman Mitchell went above and beyond as I purchased a 2020 hybrid Rav 4. I’m extremely pleased. purchased a 2020 hybrid Rav 4. I’m extremely pleased. More

by WAGS4BAGS Verified Customer Verified Customer

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Stephen couldn't of been more helpful. I was in the market for a new tundra since October dealing with another dealership across town. I briefly spoke to Stephen one day and from then on s I was in the market for a new tundra since October dealing with another dealership across town. I briefly spoke to Stephen one day and from then on sought out to get me the truck I was set on. He went above and beyond and made the process smooth and easy. I highly recommend him as a sales person, he knows his stuff and he is very diligent and helpful. More

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Everyone I spoke with at the dealership was super friendly & helpful! Mitch was great at finding the best car for me and I would highly recommend his service. friendly & helpful! Mitch was great at finding the best car for me and I would highly recommend his service. More

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Everyone was very knowledgeable and knew the vehicles on site. Clean and professional employees. Would recommend. site. Clean and professional employees. Would recommend. More

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