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John DeFrancesco
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John DeFrancesco | Page 7
Service Advisor
Southpoint Honda
951 Southpoint Autopark Blvd
Durham, NC 27713
69 Reviews
69 Reviews
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69 Reviews of John DeFrancesco
Verified Customer
Helpful 
June 24, 2023
Employees were extremely friendly, knowledgeable, and helpful. Communication was great! I was notified of every step of the process. Will definitely be returning. helpful. Communication was great! I was notified of every step of the process. Will definitely be returning. More
by KPRICE475
Other Employees Tagged: Brianna, Demorio, Emily, and payment ladies.
June 24, 2023
Lovely waiting area with a variety of beverages available. Driver available to take you home or to locations within a 15 mile radius. I appreciate the time service reps take to explain what needs available. Driver available to take you home or to locations within a 15 mile radius. I appreciate the time service reps take to explain what needs to be done and why. More
by KRISTIANA.KALAB
Other Employees Tagged: I worked very briefly with John. Mike Haller was the rep I dealt with for most of my time.
June 24, 2023
Gerald was as usual, friendly, warm, accommodating, and knowledgeable. Clearly other people thought so since his desk was always full with people, checking in their cars. knowledgeable. Clearly other people thought so since his desk was always full with people, checking in their cars. More
by B_CHAIKEN
June 24, 2023
I have 100% confidence in having my Honda Serviced at Southpoint working with Joe Defrancesco. I am one whose trust is not easy to gain, and I can be hesitant when a person is telling me something that Southpoint working with Joe Defrancesco. I am one whose trust is not easy to gain, and I can be hesitant when a person is telling me something that needs to be done to my car. For me, Joe is not. “A person”, he is someone I trust. Typically my service appointments are done in an acceptable amount of time and I like the quietness of the customer waiting area. The TVs in the area were sitting, had closed captions instead of being audible, and that was highly appreciated because that’s where the most comfortable seating was for me as I have back issues. More
by JUDI9DRUMS
December 31, 2022
Southpoint Honda illegally took my money by getting a minor to sign additional work without consulting me. I booked an oil change and multi-point inspection via online system. On day of service I was minor to sign additional work without consulting me. I booked an oil change and multi-point inspection via online system. On day of service I was not able to go, instead I sent my son who is driving minor to service the car. He returned home about an hour later and in afternoon I got a text about further approval of optional services. I called and service rep informed me they got consent from my minor child when he dropped the car to perform almost $700 of service they recommended. Some of these were due, but some I had already performed in other auto repair locations. I challenged him how come they didn't call me for these additional services, instead they used a minor to sign a document which is illegal and invalid. My minor son who does not know anything about the car service history, or how dealers push recommended services would have signed anything they would have put in front of him. I ended up with services and expenses that were unnecessary. I have taken my Honda to the dealer for maintenance and service for the 10+ years I have owned it, but the way this whole situation was handled left me a bad taste. That day the dealer made some extra money, but lost a long time customer. More
by George B.
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