John Delander | Page 14

I will always return here when I need any car services Great service from the front desk, sales, service from start to finish. The location also is convenient to home and work. Keep up the excellent work! Great service from the front desk, sales, service from start to finish. The location also is convenient to home and work. Keep up the excellent work! More

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Good guys! Always treat you with respect! No question is dumb, and they will work with you to fix issues you have with your car! I appreciate all the people in Always treat you with respect! No question is dumb, and they will work with you to fix issues you have with your car! I appreciate all the people in the service department and the support staff! The pSales guys are great too! More

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Great process and excellent experience When you arrive the Rudy Luther staff are waiting to help you get your car serviced in the least amount of time and to make you comfortable. The waiti When you arrive the Rudy Luther staff are waiting to help you get your car serviced in the least amount of time and to make you comfortable. The waiting area is great and has a couple areas for laptop or phone charging and refreshments. Everyone is respectful of your time and money throughout your visit. Great job!! More

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Excellent personalized service. Very friendly and helpful I had gone out and started my truck on the morning we were loading the trailer for our move, and noticed the power steering was making a lot of noise. I had gone out and started my truck on the morning we were loading the trailer for our move, and noticed the power steering was making a lot of noise. I knew this meant low power steering fluid and looked under the truck to find it pouring out. I called Rudy Luther Toyota and the guy said to bring it in, and they would at a minimum get it diagnosed that day. John Delander was the service desk rep that ended up helping me when I pulled in. I told him my story, and he noted my ticket as ASAP. As a result my truck was repaired and ready for pickup that same afternoon. I was very pleased with the friendly customer service John provided. He understood our urgency and was able to get us our truck back rapidly. Not only that it, but it was discovered during the repair that our truck has some major rust issues on the frame. He willing spent time with me and talked me through the problem and options for next steps. It was depressing news and I greatly apprecieated John’s sincerity in the help he provided. Best regards, Jamie Bruckschen More

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Intermittent dash light problem It was a collaborative effort to figure out why my tachometer etc was black when the lights were on. They took the extra time to determine what was It was a collaborative effort to figure out why my tachometer etc was black when the lights were on. They took the extra time to determine what was causing this dangerous situation. We believe the problem was resolved. Yay!!! More

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Good Service from John had excellent service from John Delander. He handled 70K maintenance andthe warranty work efficiently and thoroughly. Provided a loaner car while the had excellent service from John Delander. He handled 70K maintenance andthe warranty work efficiently and thoroughly. Provided a loaner car while the wheel bearing was replaced on my car. He was very courteous. More

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Overall a good experience I am happy with our purchase and for the most part happy with the experience. I would say my reception was a little luke warm. I had to ask for help I am happy with our purchase and for the most part happy with the experience. I would say my reception was a little luke warm. I had to ask for help at the reception area as three salesmen stood conversing three feet away. After my salesman decided that I was a viable customer, he was more engaged and took care of me. My only critique would be he needed to be a little more polished and knowledgeable in his delivery of information my daughter and I wanted. Nothing major, just not brush over things like details / options about the finance percentage rates, which deals / offers applied to our particular purchase etc. - Again, he took care of us and we were able to make the transition we wanted along with adding some options that would be part of the purchase and some that we would be acquiring later. More

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Service team The service team at Rudy Luther's couldn't have been better. We have an older vehicle and they were very honest about evaluating our problem. Didn't The service team at Rudy Luther's couldn't have been better. We have an older vehicle and they were very honest about evaluating our problem. Didn't end up getting it repaired, spent no money and they still washed our car for. Left us with a good impression. More

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Excellent Service Department and Service Professionals John Delander is a great service advisor! He made the experience (which was days) better. He kept me well informed, he listened and he is a great ad John Delander is a great service advisor! He made the experience (which was days) better. He kept me well informed, he listened and he is a great advisor to work with! I will be coming back for a number of other issues over the next few months, as my Toyota Corolla is older, but it is the best car I have had and I have had a few from Rudy Luther's! They have a great dealership in Golden Valley MN and all of the staff were fabulous! More

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Excellent service experience! It is always a pleasure to have our Toyota Sienna serviced at Rudy Luther Toyota. Our 2005 Toyota Sienna minivan is now at over 300,000 miles, and sti It is always a pleasure to have our Toyota Sienna serviced at Rudy Luther Toyota. Our 2005 Toyota Sienna minivan is now at over 300,000 miles, and still going strong! John Delander is great to work with...knowledgeable, efficient, and communicates well. The service area waiting room is equipped with well designed work areas, comfortable seating, and large screen TVs. The complimentary water, popcorn, hot beverages, and snacks are much appreciated. As a busy mother, I love having a rare opportunity to relax in comfortable surroundings while having our vehicle serviced. The quality of work performed on our vehicle at Rudy Luthe Toyota has always been first rate. More

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