John Deuso

I experienced the WORST customer service ever recently and I’ve been coming to this dealership for more than 3 years! The staff was extremely rude and condescending to me and I waited nearly 4 hours for a and I’ve been coming to this dealership for more than 3 years! The staff was extremely rude and condescending to me and I waited nearly 4 hours for an “Express Oil Change”. Received a digital invoice for $14 but was forced to pay nearly $100! Overall, just poor customer service and I won’t be returning unless they make changes w/ certain staff! More

by NeverAgain Verified Customer Verified Customer

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Great service. I was very pleased with the professionalism and honesty. I will definitely recommend this dealership to all. Thank you! I was very pleased with the professionalism and honesty. I will definitely recommend this dealership to all. Thank you! More

by Jeff Deuso Verified Customer Verified Customer

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There was a complete lack of urgency or customer support. Hidden fees were added upon completion, and the team was dismissive and unhelpful until corporate got involved. The department needs significant deve Hidden fees were added upon completion, and the team was dismissive and unhelpful until corporate got involved. The department needs significant development and a new leadership approach. More

by carreranie.steph Verified Customer Verified Customer

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Very professional! Great service! Great environment! Clean dealership! Kudos! Please keep up the great work! Great service! Great environment! Clean dealership! Kudos! Please keep up the great work! More

by ROXIEFONVILLE Verified Customer Verified Customer

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Earnest tried to accommodate, but his team as a whole continued to make the situation worse for me and him. continued to make the situation worse for me and him. More

by Ang Verified Customer Verified Customer

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This is the worst service and the service manager tells me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a priority since they haven't fixed it yet. They can't find out why the HVAC fan shuts off when its excessively hot out side. So their excuse is can't duplicate conditions. I will not recommend Southern Dealerships to anyone. I would advise them to purchase anywhere other than Southern dealerships. xxxx, they fixed my back up camera with a zip tie. Their terrible. There are 3 individual where I work that ahs had bad dealing with your service dept. Your service Department does not deserve any stars. More

by Mike.miller0 Verified Customer Verified Customer

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Very difficult to speak to a live person via phone for any reason at this dealership. Not responsive to voicemails and excessive hold times. Service department also lacks follow up. any reason at this dealership. Not responsive to voicemails and excessive hold times. Service department also lacks follow up. More

by Shawn Brennan Verified Customer Verified Customer

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My car is still messed up. They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in the shop as I’m now I haven’t had my car in three weeks More

by humble.mortals-5g Verified Customer Verified Customer

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Customer service was quick, respectful of my time. Very friendly and made me aware of my car. Very friendly and made me aware of my car. More

by ericaltamirano42z Verified Customer Verified Customer

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The service staff including the consultants and the mechanics are very helpful in intending to the needs of my vehicles that I bring in for service which is a great help to me and my family. mechanics are very helpful in intending to the needs of my vehicles that I bring in for service which is a great help to me and my family. More

by jshoel Verified Customer Verified Customer

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