John Henry

John Henry and Ben were fantastic. Definitely going back for future purchases. Recommending to family and friends. Definitely going back for future purchases. Recommending to family and friends. More

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I like to say a special thank you to Scott Miller this is the second vehicle I have purchased from him,he is dedicated to making sure I have the best ,safe, affordable, reliable car..Scott Miller YOU ROCK 😆 the second vehicle I have purchased from him,he is dedicated to making sure I have the best ,safe, affordable, reliable car..Scott Miller YOU ROCK 😆👍🏽 More

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Service was awesome and professional I would recommend kia to my friends and family I'm very pleased with their service kia to my friends and family I'm very pleased with their service More

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Great service. So friendly. Received my information and had my approval within the hour! Very easy process! So friendly. Received my information and had my approval within the hour! Very easy process! More

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My sales associate was quick to greet me. And get me into a vehicle. The financial area was rather slow. But it was on a Saturday. So there's that And get me into a vehicle. The financial area was rather slow. But it was on a Saturday. So there's that More

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Very friendly, very knowledgeable, and they were very efficient. I arrived at 9 am and left with my car at 11:30 am. efficient. I arrived at 9 am and left with my car at 11:30 am. More

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A low pressure dealer. Reasonable cost autos. Friendly and knowledgeable staff. Good mix of vehicle types providing a good mix of options. Reasonable cost autos. Friendly and knowledgeable staff. Good mix of vehicle types providing a good mix of options. More

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Marley and John we fantastic to work with. Made the process of purchasing a new car quick and easy. Made the process of purchasing a new car quick and easy. More

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I have been dealing on cars at Mentor Kia for over 15 years, always enjoy working with the entire Kia Team years, always enjoy working with the entire Kia Team More

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Absolutely horrible experience. Prior to Ken Ganley taking ownership of this location, I had purchased 6 cars from this location with the same salesperson from 2006-2020. Wife need Prior to Ken Ganley taking ownership of this location, I had purchased 6 cars from this location with the same salesperson from 2006-2020. Wife needed a new car so we decided to look. To my dismay, my previous salesperson had left the dealer and was no longer working here. That didn't stop us from at least looking. We found a Sportage that she liked, took it for a test drive, and decided we would likely buy it but were waiting to hear from the service dept to see exactly how much her old car would cost to fix encase it was economical. We told the salesperson we would be back on Saturday at a specified time and we would make our decision. Fast forward to that Saturday, we arrived and the salesperson was not available. Ok no big deal. He stopped over and checked with us while we were in the waiting area at least. During that time I said I wanted them to value her car for a trade as it was worth a lot more than I had thought, and I wanted a price break on the new car (a used 2021 Sportage). Buying 6 and now a 7th Kia is the definition of loyalty and my previous salesperson did not sell me a single car without a discount, even my last brand new car I was given $500 off window price, and the ridiculously overpriced Kia premium floor mats for free. Once it was our turn at the desk I was told that they valued her car at "2500 but bumped it up to 3000" I got a Carmax offer for 4700 and KBB private party was $6000+. I get it they have to make money but whatever. For convenience I thought it might just be worth it to just take. Then they said they "can't do anything on the car because its aggressively priced". At this point I just wanted out of there as this entire process was 4.5 hours long, which is ridiculous. After we go over financing, pay the down payment we are sitting for 20+ minutes and salesperson comes over and her new car was driven into another car being driven by another employee while driving it around the lot. So now there is a giant hole in the bumper and its beat up. Reluctantly we agree to still take the car after they said they will send it to the body shop and "it will look better than before". We were told we would be contacted but that it should be ready by the 8th, 4 days later. Well 4 days go by with 0 communication or transparency. I called and left a message for the sales manager, which never returned my call. At this point her trade in is already listed on the website for sale for $7995 ($5000 more then they gave me, so telling me they couldn't do anything is nonsense) and we still don't have her new car. I texted the salesperson telling him while I understand that accidents happen but they have to realize the level of disappointment and frustration and that we should be due SOME kind of compensation, didn't ask for anything specific. He messages back saying it will be ready the following day, not the 8th as originally stated. Wife goes in to get it without me yesterday, finally leaves with it. She calls and tells me they didn't even give her a full tank of gas (standard since the beginning of time, they left it with less than 1/2 tank). I saw the car for the first time today, this repair looks like garbage. Uneven seams, chips in the black plastic insert in the front of the bumper, a large crack in that same insert that has a cheap repair job done on it vs replacing it, rush job obviously and is not even as good as previous let alone better. There is absolutely zero chance I return to this place for another car or recommend it to anyone without a manager contacting me and taking care of this whole debacle. I've been in customer service over 20 years, you do not treat loyal customers this way. More

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