John Kocul at Stetler Dodge Chrysler Jeep Ram

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Criswell, Austin Eberly, John Kocul

My Review of Stetler Dodge Chrysler Jeep Ram:
From the very beginning Austin made us feel welcome and comfortable and treated us with respect and friendliness. Austin answered all our questions and gave us insightful information on the vehicle we were interested in.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shannon Creighton, Dan Criswell, John Kocul

My Review of Stetler Dodge Chrysler Jeep Ram:
Shannon and Dan presented outstanding customer service.

Shannon's sales approach was professional, efficient, friendly and informative. No high pressure approach; and, for me, that was exactly how to make the sale.

John made me an offer I couldn't refuse and presented the information is a professional manner.

Dan was upfront and informative about the financing. No cards up his sleeve.

All three were pleasant to deal with and a prime example of excellent customer service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Criswell, Austin Eberly, John Kocul

My Review of Stetler Dodge Chrysler Jeep Ram:
My fiance' and I greatly appreciate all that Dodge did for us in the purchase of our new vehicle. Everyone was so friendly and accommodating. The staff worked very hard to get us the best deal and we couldn't be happier. We came into the dealership wanting to trade in two vehicles, one of which we owed much more then the actual car was worth. We had poor experiences with other dealerships who were not even willing to work with us. The Dodge staff were great and supportive from the very beginning. The vehicle came in much faster then anticipated and Austin stayed late to accommodate our schedule so we could pick the vehicle up after work hours. Dan also worked hard to find us the best deal and lowest interest rate so our payment ended up being even less then we anticipated-even with additional insurance and warranty coverage! I would definitely recommend this dealership to anyone, not just because the vehicles are top of the line but because the staff are too!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Austin Eberly, John Kocul

My Review of Stetler Dodge Chrysler Jeep Ram:
Over the years, I have generally not had happy experiences with auto dealerships. I've encountered indifference, rudeness, incompetence, and even blatant dishonesty. But after buying my first vehicle from Stetler Dodge in York, Pa., (a 2003 Caravan), those negative experiences became history. The sales people are engaging and direct; there are no games, and they are not in a hurry to rush a person into a purchase. There is a pleasant, relaxed atmosphere in this dealership. The sales people are not back-biting enemies...My most recent purchase was a 2011 Dodge Avenger. The vehicle was immaculate upon purchase, and the paperwork was rapid, with no glitches. Several days ago, I brought my Avenger in to have a brake light fixture replaced (twisted gasket), and was in and out in ONE HOUR. They apologized for the "delay." There is a feeling of "family" in this organization. I am delighted to have finally found an auto dealership that I can trust. I wish them success that is commensurate with their excellence..

Ray Wenzel
Hanover, Pa.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Criswell, John Kocul, Bill Shiffer, Mike Stevens

My Review of Stetler Dodge Chrysler Jeep Ram:
Let me start by saying, if anyone said to me, they didn't have a good experience at Stetler Dodge, I would never in a million years believe it. I went to them about 2 weeks ago and with my current situation, I thought it would be a long shot to walk out with a new vehicle. Not only did I walk out with the vehicle I wanted, I walked out with an interest rate better then expected and then a couple of days later they called back and said they had an even better interest rate for me. WOW!! I was shocked!! They were the most professional, courteous people I have ever dealt with. It was the smoothest, friendliest transaction I have ever had. If you are looking for a new Dodge or Jeep, it would be worth it to drive 50 miles for the friendly service!!!!
THANK YOU, THANK YOU, THANK YOU STETLER DODGE!!!!!!!!

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