John Lorence
John Lorence at Manly Honda

John Lorence

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.5
62 Reviews
4.5

62 Reviews

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62 Reviews of John Lorence

January 25, 2026

Dealership Rating
Employee Rating

Did a half xxx job They did a free 30pt check. ..sent me the video and pointed out the blue crusty fluid, and showed the dirty filters and just said 'looks good' ... More

by Lburn83
Recommend Dealer
No

Other Employees Tagged: John Lorence

Jan 26, 2026

Manly Honda responded

Thank you for sharing this with us. I’m truly sorry for the frustration you experienced. I completely understand why this left you feeling disappointed and questioning the level of care provided. When we point things out during an inspection, we also owe you clear explanations and confidence in what you’re seeing, and it’s clear we fell short there. Your feedback about the inspection video, the fluid condition, and the filters is important. A multi-point inspection should never feel rushed or incomplete, and it certainly shouldn’t leave you feeling brushed off with a “looks good.” That’s not acceptable, and I appreciate your honesty about it. I would really like the opportunity to review this personally and make things right, whether that’s going over the inspection in detail, addressing anything that may have been missed, or finding a solution that works best for you. Please feel free to reach out to me directly. Your time, trust, and vehicle deserve better, and I’d like the chance to earn that back. Jose Rocha Customer Experience Manager Manly Honda 📞 707-535-1163 ✉️ jrocha@manlyauto.com

January 18, 2026

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Employee Rating

Efficient, polite, respectful staff. I really liked the video of the inspection. I appreciate the comfortable waiting area. More

by GAILNBOB
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

January 03, 2026

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Employee Rating

Great service! I feel taken care of & well informed! I like the video Of my car ! Showing details! Letting me know, next time I will need brakes! So no surprises! More

by MARYWEISS8
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Jan 03, 2026

Manly Honda responded

Happy New Year! Thank you for choosing Manly Honda. We appreciate your business and look forward to seeing you again. Best, Your Manly Honda Team

December 27, 2025

Dealership Rating
Employee Rating

Friendly Knowledgeable Professional John and the mechanic were friendly, knowledgeable and professional. I feel secure taking my car to them. More

by ABUNGATA
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Jan 01, 2026

Manly Honda responded

Happy New Year! 🎉 Thank you for choosing Manly Honda. We appreciate you and are grateful for the opportunity to serve you. We look forward to welcoming you back soon! Best, Your Manly Honda Team

November 07, 2025

Dealership Rating
Employee Rating

Went to have my timing belt replaced and had a few other things done based on service advisors recommendation More

by Kim O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2025

Manly Honda responded

Thank you for choosing us! We sincerely appreciate your trust and look forward to serving you with each visit. Sincerely, Your Manly Honda Team

October 30, 2025

Dealership Rating
Employee Rating

Easy in. ..no car wash...easy out John helped me get in and out, without disturbing my busy schedule. More

by CINDYJENKINS
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

Nov 20, 2025

Manly Honda responded

Thank you for choosing us! We sincerely appreciate your trust and look forward to serving you with each visit. Sincerely, Your Manly Honda Team

September 15, 2025

Dealership Rating
Employee Rating

Great, smooth experience. Great staff. I've been coming to Manly Honda since 1987, they've never failed to go above and beyond. Amazing dealership. More

by April Meixsell
Recommend Dealer
Yes

Other Employees Tagged: John Lorence

September 06, 2025

Dealership Rating
Employee Rating

Great service. My AC system had a leak was repaired quickly. John helped me quickly I appreciate the great service, Have bought all my cars at Manly. More

by GIRMAIWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Manly Honda responded

Thank you for being our customer and for sharing feedback! We look forward to your future visits Best, Your Manly Honda Service Team!

September 03, 2025

Dealership Rating
Employee Rating

Excellent personnel - my concerns were addressed - vehicle repaired. Re-assured each step of the way. More

by Kathydmusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Manly Honda responded

Thank you for being our customer and for sharing feedback! We look forward to your future visits Best, Your Manly Honda Service Team!

August 19, 2025

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Employee Rating

My experience with Manly Honda was very good! They helped me with a new key for my Honda Pilot, they also made a video showing me all of the things that where not up to par on my vehicle, much be More

by kimberley.robinson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Manly Honda responded

Hi, and thank you for being our customer and sharing your recent service visit feedback! We value you and your business and look forward to your next visit. Best, Your Manly Honda Team!

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