John Pasternak
John Pasternak at Secor Volvo Cars
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John Pasternak

Body Shop Manager

Secor Volvo Cars

575 Broad Street
New London, CT 06320

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4.5
29 Reviews
4.5

29 Reviews

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29 Reviews of John Pasternak

April 27, 2024

Dealership Rating
Employee Rating

Overall turned good, but the communication is weak between them and me. It was my first time to have that experience between the car insurance and repairing my car. So, in fact, I am deaf. It is ha More

by GUARDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Apr 30, 2024

Secor Volvo Cars responded

Hi Guardez! We appreciate your feedback and are glad to know that Laura was able to assist you effectively. We're always working on improving our communication at Secor Volvo Cars. Thank you for sharing your experience with us!

April 09, 2024

Dealership Rating
Employee Rating

I am a very happy customer. The staff knows what they are doing. Very informative and knowledgeable. A true professional team. More

by mzampini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips , I commend the whole department. Very well managed.

Apr 10, 2024

Secor Volvo Cars responded

Thanks for the positive feedback! We're glad to know our team at Secor Volvo Cars was able to provide you with an informative and professional experience.

March 15, 2024

Dealership Rating
Employee Rating

The Service Department is beyond a 10, they're a 15 ! Laura and John did a fantastic job keeping me updated, and the quality of the repairs were such that you can't tell there was ever damage ! Unbeliev More

by swadewells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Mar 18, 2024

Secor Volvo Cars responded

Hi Swade! We're delighted to know that Laura and John from our Service Department at Secor Volvo Cars provided you with an excellent experience. We appreciate your recommendation!

January 15, 2024

Dealership Rating
Employee Rating

Everyone eas professional and helpful. I received excellent customer service and my car was fixed in a timely manner. More

by SKPARSONS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2024

Secor Volvo Cars responded

We're glad to know you had a positive experience with our team at Secor Volvo Cars! Ensuring timely and excellent service is always our goal. Thanks for the review!

May 09, 2023

Dealership Rating
Employee Rating

Secor is prompt, courteous and most professional. I would recommend their parts and service department. More

by pfamslepo
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

May 11, 2023

Secor Volvo Cars responded

We're so grateful for your kind words! Thank you for recommending Secor Volvo Cars, it means a lot to our team!

January 11, 2023

Dealership Rating
Employee Rating

I brought my vehicle into the body shop on short notice. John and Laura were very helpful and took care of my issue very quickly. More

by zachary.williamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Jan 12, 2023

Secor Volvo Cars responded

Thank you for trusting the Secor Volvo Cars team with your vehicle, Zachary! We're happy to hear John & Laura took great care of you and we hope you won't hesitate to reach out if we can be of service again in the future!

November 28, 2022

Dealership Rating
Employee Rating

We were so impressed when we came in to get a side view mirror replaced. John took the time to find us a less expensive option and the entire staff worked with us to get it fixed in a timely fashion. As al More

by Doefiddy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Nov 29, 2022

Secor Volvo Cars responded

It makes us happy to hear that John impressed you during your visit to Secor Volvo Cars! We hope that we can see you back again for another visit! Thank you!

November 12, 2022

Dealership Rating
Employee Rating

I’ve been coming to Secor for 30 years. The entire dealership is second to none! Sales, parts and service is all excellent! More

by michelle.bravi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2022

Secor Volvo Cars responded

We couldn't be happier to have you in the Secor Volvo Cars family, Michelle! Thank you for taking the time to leave us your kind five-star review! We'll see you next time!

October 07, 2022

Dealership Rating
Employee Rating

The body shop is outstanding! Excellent customer service and their work is top notch! Will be back More

by Katherine.Pearcek07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips , Mike

September 01, 2022

Dealership Rating
Employee Rating

Paid over $400 to have car buffed and detailed. Picked up and it was littered with specks of compound. Manager used wd-40 to remove but days later, all the compound is still visible. Very disappoin More

by Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Laura Phillips

Sep 01, 2022

Jeep responded

Expected better

1

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