John Petersavage
John Petersavage at Tucson Subaru

John Petersavage

General Manager

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

Contact Me
4.9
325 Reviews

I have lived in Tucson, AZ since 2001. I have a passion for Steelers football, good food, and better beer. I love to run, bike, or swim every morning. I have learned two things in life: 1) Never say never 2) It's never to late to change or improve oneself!

Dealership Experience

13 yrs, 7 mos

Industry Experience

23 yrs, 6 mos

Specialties & Trainings

JD Western State University College of Law

4.9

325 Reviews

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325 Reviews of John Petersavage

June 01, 2025

Dealership Rating
Employee Rating

I was an unscheduled walk-in that left same day with a new car, and couldn’t be happier with the both the high quality of help and crisp professionalism represented by the staff at Tucson Subaru. Thank yo More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2025

Tucson Subaru responded

Thanks for the awesome review enjoy your new Impreza! -Austin K

Jun 04, 2025

Tucson Subaru responded

Glad you enjoyed your experience!!- Ethan Ward

May 26, 2025

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I had a fantastic experience working with Layla, John, & Sylvia! They were incredibly patient & truly listened to what I wanted, going above & beyond to get me everything on my wishlist at the lowest possib More

by Tarah Howard
Recommend Dealer
Yes

Other Employees Tagged: Layla Lopez, Sylvia Kountz

May 26, 2025

Tucson Subaru responded

Thank you so much! It was pleasure getting to help, and I am glad you are happy with your experience! - Layla

May 28, 2025

Tucson Subaru responded

THANK YOU FOR THE KIND WORDS, SYLVIA

May 16, 2025

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Tucson Subaru has been very good for us, particularly their professional and caring staff. Sales representative Layla Lopez is outstanding! More

by Carlos Arce
Sales Price Transparency
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Recommend Dealer
Yes
May 16, 2025

Tucson Subaru responded

Thank you for the review!!! Traci

May 16, 2025

Tucson Subaru responded

TY so much for the review....John P

May 16, 2025

Tucson Subaru responded

Thank you! -Sean

May 05, 2025

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I was in a really difficult situation with a car I bought. I was able to trade in two vehicles and get my dream car. Ethan was really helpful and everyone was kind. More

by samrosenbach9
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Traci Roberts, Ethan Ward

May 06, 2025

Tucson Subaru responded

Thank you for the review!!! Traci

May 06, 2025

Tucson Subaru responded

Awesome!!! TY for the review...John P

May 09, 2025

Tucson Subaru responded

It was a pleasure working with you! - Ethan Ward

April 29, 2025

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Employee Rating

I visited Subaru because, for the second time, my 2019 Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery ne More

by Lisett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Gregg, Jade Hilliard

May 03, 2025

Tucson Subaru responded

Dear Lisett, Thank you for taking the time to share your feedback. I understand how alarming it must have been to experience your vehicle shutting off while driving, especially with your children in the car. Safety is always our top priority, and I regret that you left feeling unheard. That said, I do want to clarify several points. While our team member may have referenced similar battery-related concerns, complete engine shutdowns while in motion remain extremely rare in our experience. As I explained during your visit, we might encounter a situation like this approximately once per month out of thousands of vehicles serviced—hardly an indication of a widespread defect. To date, Subaru of America has not issued a recall because no consistent or verified root cause has been established. It's also important to correct the suggestion that I asked Subaru of America not to support your case. That is not true. My role is to share accurate service history and documentation when Subaru reviews requests for goodwill support. Ultimately, their decisions are made independently, based on the vehicle's full case history—including any prior assistance, which in your case was extensive. Additionally, I’d like to note that during this time, we provided you with a new Subaru Ascent loan vehicle for 9 days at no charge—a gesture intended to support you while your Forester was being evaluated. While I regret that this experience has impacted your view of Subaru, I stand by the professionalism of our team and our commitment to both safety and customer service. If there’s anything further I can do to assist, I’m available to speak directly. Sincerely, Scott Gregg Fixed Operations Director Tucson Subaru

May 06, 2025

Tucson Subaru responded

Lisett, I’m truly sorry to hear of your experience. Please reach out to me directly if you would like to connect and discuss further. I would love the opportunity to assist. I really appreciate your time and feedback. Thank You, John Petersavage General Manager Tucson Subaru 520-721-2400 jpetersavage@tucsonsubaru.com

May 03, 2025

Lisett responded

Scott, it is very dismissive to act as if you don’t know why Subaru of America had to help with this 2019 vehicle “extensively”. It is a lemon. This is not the first time this vehicle has stopped while driving with my children in the car. The last time it was towed to you, still in drive mode, completely stuck. Did you care when this was explained to you? No. It’s not your family that is in danger, so, why would you? You may absolutely continue to deny it is a wide spread issue despite the article included in the original post that shows that many people experience this exact issue. You even mentioning the loaner is humorous. You had Jade call me daily to bring back the loaner when you are the one who told me to reach out to Subaru of America knowing that was YOUR job to do. You were well aware I was awaiting call back from them and had Jade harass me daily. They explained to me that you swiftly called them to tell them not to assist as you all have assisted in the past. When I got to speak to them after you hurriedly communicated your stance, I was denied any assistance for this repetitive and unsafe issue. When I finally agreed to pay over $500 to try to make this vehicle work, you all didn’t even have the parts needed to fix it and I had to wait longer with the loaner. Thinking this response is adequate by any means is embarrassing for Subaru. Hopefully, they gain control of their quality as well as their service department.

April 02, 2025

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Bright, clean,great vibes, Happy people (both employees and customers). No pressure, great atmosphere. Customer service is fabulous. More

by Hoppy
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Apr 02, 2025

Tucson Subaru responded

You are the best and you and walter enjoy your new Forester!!!! Thank you again, Debbie

Apr 02, 2025

Tucson Subaru responded

Thank you for the Review!

Apr 02, 2025

Tucson Subaru responded

welcome to the family

Apr 03, 2025

Tucson Subaru responded

Thank you for the review!!! Traci

April 01, 2025

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Employee Rating

Great experience with my sales consultant, Austin Klinesteker. He was a patient, knowledgeable, no-pressure salesman. It sure was busy that day, but he managed to remain attentive and engaged in the More

by EM
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Tucson Subaru responded

Welcome to the Subaru Family

Apr 02, 2025

Tucson Subaru responded

Thanks for your business and choosing Tucson Subaru ! -Austin K

Apr 16, 2025

Tucson Subaru responded

thank you for the review, sylvia

November 28, 2024

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I recently leased a 2024 Subaru SOLTERRA from Tucson Subaru, and the experience was absolutely fantastic! From start to finish, the team went above and beyond to make the process smooth and enjoyable. More

by RunsWithScissors
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Recommend Dealer
Yes
Nov 29, 2024

Tucson Subaru responded

Thank You!

October 14, 2024

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This is dealership has great costumer services. Everyone we encounter was friendly , respectful and attentive. Our sales representative was great. No pressure. More

by Moraviasc
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Recommend Dealer
Yes
Oct 15, 2024

Tucson Subaru responded

Thank you so much for purchasing two vehicles from me and for the wonderful review! I enjoyed working with you both! Enjoy your new Subies!! ~Monica

October 02, 2024

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Great customer experience! The team was very patient and took the time to explain the options available. At no point the purchase seemed “rushed”. More

by 05.fiddler.habitat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Duran, Jason Wilson

Oct 02, 2024

Tucson Subaru responded

Thank you!~Jennifer

Oct 21, 2024

Tucson Subaru responded

Thank you very much! ~Jason

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