John Pina

If I could give them 0 stars I would. They need major customer service training- starts at the top with Tim Bruno and John Pina- not a drop of empathy, ethics or professionalism. The serv They need major customer service training- starts at the top with Tim Bruno and John Pina- not a drop of empathy, ethics or professionalism. The service manager and advisers were decent enough, but missed some major steps and cost us time and lots of money. The culture starts at the top and trickles down. Customers deserve better. What should have been a $1500 valve spring job cost me over $8000 for a full blown engine replacement because they skipped a standard diagnostic for compression, a leak down test. It’s like skipping an X-ray and amputating an arm..they told me they did all they could to identify the cause and that this was the most cost efficient avenue. All lies and so they can make more money. Stay away unless you want to be treated disrespectfully and manipulated. More

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Stay clear of route 44 Toyota Raynham and its Stay clear of route 44 Toyota Raynham and its employees Dan Campbell, John Pina, Tim Bruno Do not purchase or lease a vehicle through route 44 Stay clear of route 44 Toyota Raynham and its employees Dan Campbell, John Pina, Tim Bruno Do not purchase or lease a vehicle through route 44 Toyota in Raynham. The dealership is the most fraudulent, deceiving, and unprofessional company around. I was looking to lease a new Toyota Tacoma and turn in my lease that was expiring also a Toyota Tacoma. I went to one dealership that tried to role my over milage, wear and tear, disposition fee, and remaining three payments into the new lease monthly payment. I ended up walking away from that dealership and made the drive to route 44 Toyota where I originally leased the truck. The salesman, Dan Campbell at route 44 helped me when I first arrived. Before looking at any of the trucks I informed him that my current lease was over mileage. I told him I didn’t want any of the other fees to be rolled into the new lease, I wanted Toyota take care of them for me. If that couldn’t be done I said I was just going to buy out my current lease. He said that he can see what can be done. When we sat down and came to a deal on the new lease he informed me that Toyota was taking the old lease and mentioned nothing about turning in the lease to CULA the leasing company. I made a down payment of 1500 with 550 of that going to the first monthly payment. When It came to signing papers my wife signed them while I looked after our two young children on the dealership floor. After signing papers the finance manager came out with a receipt for the first months payment that my wife also made. I questioned them on that because it was already agreed upon that I made that payment. I asked for a refund which he answer that the protection plan that we purchased for $8 would now be $16 because they were using that money to lower the payment for it and not as the first payment in reality. I did not want to be there any longer so agreed on it because the paper work would have to be done over and I had two fussy children. A month later my wife was going through her bank statement and noticed that we were charged the monthly payment for the old lease, which was no longer in our possession. We contacted CULA and was told that we were still responsible for all fees and payments on the old lease because it was being turned into the leasing company by Toyota. All fees would total over $4500 dollars(3 months left on lease, wear and tear, disposition fee, and over milage). They told us that if we didn’t make the 3 remaining monthly payment the truck would be repossessed from the Toyota dealerships lot. We first contacted the salesman dan Campbell through text message to find out what was going on. He was surprised that we were being charged. He then had us deal with general sales manager John Pina. my wife dealt with him. She told me that he was no help and the most unprofessional person she has ever had to deal with. My wife works in the business sector and is constantly dealing with customers so this says a lot about John. She told me that he was yelling at her and said that I was lying to her and did the deal just because I wanted the new truck. We later talked to VP and general manager Tim Bruno who was zero help with the situation telling my wife that this was the deal I agreed on. Basically all parties were just looking out for one another absolutely no customer loyalty. Due to all of this I went over the contract to figure out why there was no consumer protection for this situation. They basically took the lease said they were going to take care of it, realized they weren’t going to make any money so turned it over to the leasing company and put an over$4500 dollar bill on our heads during a pandemic and with two young kids. We never signed anything giving them permission to turn it over to the leasing company even though it says in the contract that we should have filled out a turn in receipt upon turning over the car. The icing on the cake is that we are now just realizing that we were charged over a thousand dollars of the actual sticker price. The pricing throughout the contract isn’t consistent. This is now going on over three months of worrying about the situation. Constantly talking with CULA and the bank to try to figure out a resolution, which is now affecting our credit. This has added to the stress of what is going on with the pandemic and both of us working. This is how a multimillion dollar company treats a loyal customer and a hard working family by conducting fraudulent and deceptive car deals. More

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Great place all around great place. I've bought several Toyota's from Route 44 Toyota. Best dealership around. I recommend to all of my family we all shop here. I'm on number 7 or 8. I've bought several Toyota's from Route 44 Toyota. Best dealership around. I recommend to all of my family we all shop here. I'm on number 7 or 8. More

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I went into Rt.44 Toyota looking for a good priced car that was a standard...which isnt easy to find. Gary immediately showed me a 2010 scion tc rs6.0 and i was very pleased in the performance and handlin that was a standard...which isnt easy to find. Gary immediately showed me a 2010 scion tc rs6.0 and i was very pleased in the performance and handling and style of the vehicle. I then sat down with Joel to finance the car and he was extremely helpfull. He got me the lowest price possible and gave me an extended warranty and all. John Pina helped make the deal happen and for that i am extrmely greatfull. Thank You guys very much!! More

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